Verizon sucks. I hate this company and I warn anyone thinking of doing business with them...DON'T  
My stepson used our cell phone one month and we recieved a bill for $2800. When we called to complain, we were told to upgrade our plan with a new contract OR expect to pay several $2800 bills. Isn't that extortion? BEWARE

Verizon is a difficult company to deal with but they have the best coverage in the Northeast so I'm stuck with them. 9 times out of 10 I get very friendly people on the phone. I have to admit that if I don't get a good rep I hang up and call back. The problem isn't the people you talk to, it's the time necessary to fix problems. I've spent hours on the phone with them before just to fix a problem they created. I joke that I spend more time on the phone with them then I do my own mother but it's true! The people I find to be the most useless are the reps in the stores. I usually end up telling them how to fix my problem or they end up telling me I have to call customer service.  
 
I can deal with these issues given the coverage but their latest mess up really had me debating a switch. I ordered over $300 in phones and accessories and renewed my contract for 3 years. I got an email confirming the correct order and correct shipping address (my place of work). They ended up shipping my phones to an address 20 blocks from my building and to apartment #3, not the 3rd floor. Luckily the address did not exist, unluckily the address change took 2 days to process and my phones were diverted to a different state. I called customer service, spoke to 3 different (and nice) people and ended up getting overnight shipping and a substantial refund to my account but I was very close to calling the whole thing off. Come to find out one of their people typed my address incorrectly when shipping it out, when I shared my story with the mail room personnel in my building they were not surprised. In fact when I told them I had a package sent to the wrong address their automatic question was, "is it from Verizon?"  
 
Nobody wants to work at being a customer, I know I'm tired of it.  

Verizon Wireless customer service has been a HORRENDOUS experience for me. I had a customer service representative promise to backdate my new calling plan for the ENTIRE billing cycle. When she apparently didn't (which I noticed when I received my bill), I called the 800# to ask them to credit my account for the difference. They talked in circles as they tried and failed to explain what happened, then agreed to credit my account. However, on my next bill I was charged the full amount, plus a late fee! I called again, and they refused to credit my account even after being put on hold for 10 minutes and finally speaking to a supervisor. They said there was no record of my previous conversation so there was nothing they could do!! Horrible, incompetent, and unaccomodating customer service reps.

I have just ordered a new phone and service plan no more then 1 week ago and am already very dis-satisfied, well over half of the features allowed on the phone are blocked by the verizon wireless software. such as downloading ringtones, motorola software features, and many more

UPDATE: Verizon made a billing mistake when I transfered from one type of Verizon account to another. I didnt know about it until I checked my credit and saw a complaint from them for $45. It reduced my credit score by 70 points!! It took 2 letters, countless hours on the phone and 4 months of effort to get it taken off.  
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Verizon's service is ok. The problem is:  
1) customer service is horrible, especiallly if they make a mistake  
2) nickel & dime... they make everything complex and difficult. ask them to explain their billing. it took them 4 months to get it right themselves for my account. it wouldnt be a big deal except they kept disconnecting my account due to it not being paid correctly. They disconnected my account because I was waiting 2 months for them to apply a $15 credit. I asked how the hell they could disconnect the account when it was paid up and they said I still owed $15 of the bill. It then took them 15 minutes of ME being on hold for them to figure out the credit still was not applied.  
 
Is that the kind of service you want? Want me to tell you how it was to get the service back on? Want me to tell you how fun it was calling them 17 times to fix the issue?  
 
The bottom line is I never had such problems with Sprint or T-Mobile. I cant wait to switch back. Sprint just says, oops and fixes things.  
 
Even the voicemail is better, I can leave a voicemail in seconds with Sprint, just push "1". With verizon I need to listen to the message, and then waste more airtime listening to their message about hitting 1 for more options and blah blah, their message is LONGER than my voicemail message.

This review was modified by its author, s00nertp, on 12/18/07 1:23 PM.

My experience with this store was easily my worst on-line shopping experience ever.  
 
On 7/27/05, I called to upgrade my phones, as I was within 2 months of my contract expiring.  
The sales rep seemed very interested in assisitng me and was knowlegable about the products.  
 
I really wanted the Motorola E815 and saw that the website was offering a promotion of getting a Moto V265 free if purchsing an E815.  
 
When I went to place this order, he informed me that for $50.00 more, I could get 2 E815s and I jumped at the offer. He took my credit card information and I paid for overnight shipping.  
 
Like an idiot, I trusted this CSR and forgot to ask for a tracking number. He assured me that the phones would be delivered the next day. On 7/28, my phones didn't arrive nor did they on 7/29. I called the service rep and left multiple voice mails without a single call back. So, I called Verizon on multiple occassions and they were clueless. I had several "promises" from CSR's to call me back with update info and not one of them kept thier word.  
 
On 7/31, I spoke with a nice CSR who told me she could see that my phones were on order, but couldn't see when they would be shipped. She promised to call on Monday 8/1 to follow up and she actually did. I then was transferred from 1 rep to another and spoke with 4 CSR's and 2 supervisors. I was eventually told that my phones were being shipped that day. The only consession they would make was waiving the overnight fee.  
 
I verified my package with a supervisor and she told me that it was an E815 and a V265. I told her this wasn't my order and discussed the offer I had been given by the original CSR.  
She "promised" me that she would talk with the original sales person and get back to me by 11:00am, even if she wasn't able to reach him.  
Of course, by 3:00pm, there was no phone call.  
It felt like a bait and switch to me.  
 
I called at 3:00pm and a CSR verified the original sales rep was available and that he would call before the end of the day. I left 2 numbers where I would be 100% reachable, but no phone call. I called Verizon back and cancelled the order and will watch to see if my credit card gets credited.  
 
I have been reading other forums where multiple people are having the same problems with this store. DON'T BUY YOUR PHONES HERE!  
 
I went to the local Verizon Dealer and had a much better experience.