We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now.

Just this past Saturday, I dumped Cingular Wireless and ported my number over to a new Verizon Wireless account. I know every company has their supporters and detractors, but I for one was VERY impressed with how smoothly Verizon made the transition.  
 
The salesperson was up front from the beginning and warned me that it could take from 3 to 24 hours for my number to port over from Cingular. Much to my pleasant surprise, the number ported over and I was using my new Verizon phone before I even stepped out of the store!  
 
I know I have only had my account for a little more than two days, but already, the call clarity and signal strength beats Cingular here in my area - HANDS DOWN !! And I'm in Cingular's back yard - Atlanta.  
 
You can read more of my nightmare with Cingular at:  
 
http://www.linkedpublic.com/no_more_cw.htm  
 
Regards,  
 
Mike  
Happy Verizon Newby

I've had accounts with various companies for about 6 years now and would wholeheartedly recommend Verizon to anyone. The ability to change plans at will with no charges is unparalleled, coverage is the best (I travel around the West and back East often) and their in-store service cannot be beat: when my wife's phone died, the guy called everywhere for a battery to be courier-ed to the store in time for a trip (24hr turnaround). Customer service feels like calling a friend, and plan prices are cheap. I will not consider another company for cell phone service - there's no need to.

This review was modified by its author, sweater, on 1/1/03 12:15 PM.

I signed a 2 year contract with Verizon Wireless about 1.5 years ago. I cannot wait until my contract expires so I can use another wireless service. Their customer service absolutely sucks.  
 
First of all, they don't know jack about the phones they sell. When calling customer service, you can't find anyone who even has access to the manual.  
 
Second, they disabled my Nokia phone's ability use the ringtone converter that Nokia provides for it, forcing you to either buy more software, or pay for ringtone downloads thru their absurdly priced Get It Now!  
 
They nickel-dime their customers. 2 cents per recieved text msg, 10 cents per sent msg. It's $3 to prepay for up to 100 msg's a month. AT&T Wireless provided this service free.  
 
They sometimes charged me over $1 a minute for roaming, or long distance charges. I was about 300 miles from my home area, in some of those cases, making calls local to my position. They give you no warning or notice of this, until they charge you on the bill. Getting a credit for mistakes they make is like trying to such a golf ball thru a garden hose.  
 
I will never use this dishonest, overpriced, and absurdly rude compan again.

I was a Verizon customer for 3yrs. before switching to TMobile. Though the mobile service was great, I have always had trouble with their customer service here and there, needing to call multiple times for the same issue, and especially with receiving credits. The worst of all is after the termination. I was supposed to receive about $37 credit back from them, and it is an year and I still haven't received it after emailing multiple times. I have four different emails about couple of months apart all confirming that a request was placed to refund the credit, but I never actually saw that happening. I just called in again to talk to a real person (in case it is better than emails) and he placed a fresh request to refund the credit, but it may take another 6 to 8 weeks. I am totally pissed off with this, first of all you would expect to get the refund automatically when you are not longer their customer, and over than it is so much of a hassle to get it back. I wouldn't recommend them to anyone who appreciates (and wants) a good customer service.

Very bad products for people who have been on their service for over 6 years. If you want to upgrade in the middle of an contract, they will raise the prices humongously.  
 
If you are a new user with there service they try to sucker you in, with the lowest prices around.  
 
My advice, get the best phones at the beginning of a 2 year contract - even if you have to pay a few dollars more; or they will rip apart your wallet.

Verizon is a difficult company to deal with but they have the best coverage in the Northeast so I'm stuck with them. 9 times out of 10 I get very friendly people on the phone. I have to admit that if I don't get a good rep I hang up and call back. The problem isn't the people you talk to, it's the time necessary to fix problems. I've spent hours on the phone with them before just to fix a problem they created. I joke that I spend more time on the phone with them then I do my own mother but it's true! The people I find to be the most useless are the reps in the stores. I usually end up telling them how to fix my problem or they end up telling me I have to call customer service.  
 
I can deal with these issues given the coverage but their latest mess up really had me debating a switch. I ordered over $300 in phones and accessories and renewed my contract for 3 years. I got an email confirming the correct order and correct shipping address (my place of work). They ended up shipping my phones to an address 20 blocks from my building and to apartment #3, not the 3rd floor. Luckily the address did not exist, unluckily the address change took 2 days to process and my phones were diverted to a different state. I called customer service, spoke to 3 different (and nice) people and ended up getting overnight shipping and a substantial refund to my account but I was very close to calling the whole thing off. Come to find out one of their people typed my address incorrectly when shipping it out, when I shared my story with the mail room personnel in my building they were not surprised. In fact when I told them I had a package sent to the wrong address their automatic question was, "is it from Verizon?"  
 
Nobody wants to work at being a customer, I know I'm tired of it.  

Verizon Wireless customer service has been a HORRENDOUS experience for me. I had a customer service representative promise to backdate my new calling plan for the ENTIRE billing cycle. When she apparently didn't (which I noticed when I received my bill), I called the 800# to ask them to credit my account for the difference. They talked in circles as they tried and failed to explain what happened, then agreed to credit my account. However, on my next bill I was charged the full amount, plus a late fee! I called again, and they refused to credit my account even after being put on hold for 10 minutes and finally speaking to a supervisor. They said there was no record of my previous conversation so there was nothing they could do!! Horrible, incompetent, and unaccomodating customer service reps.

I was moving from them to another carrier for the reason of they will be charging different price for intnl. txt msging. accrding to the notice that they sent me, i may be able to cancel my acct w/o early termination fee. i called CSR and confrimed before i moved. i had the "GO Signal" fr the Rep. now they're turning around and saying that i had 2 pay the fee. can't do anything about it anymore co'z i already moved.

This review was modified by its author, izebatayojan, on 7/7/04 1:24 AM.

Verizon sucks. I hate this company and I warn anyone thinking of doing business with them...DON'T  
My stepson used our cell phone one month and we recieved a bill for $2800. When we called to complain, we were told to upgrade our plan with a new contract OR expect to pay several $2800 bills. Isn't that extortion? BEWARE

DO NOT deal with Verizon Wireless unless you're willing to endure continuous calling if you try to close your account. Last week, shortly after telling Verizon's sales person I was switching to T-Mobile because their Customer Service is a disaster, I began getting three to five calls each day that hang up as soon as I answer. Doing a *69 revealed they were coming from 1-800-470-0768, Verizon Wireless' number. Calling a supervisor (Jasen) resulted in an apology and him putting me on their Do Not Call list, which he says won't take effect for 30 days. It's only noon and so far today I've gotten three calls from them, two hangups and another sales pitch to upgrade my phones and stay with Verizon Wireless. I'd rather stick needles in my eyes.

I was repeatedly transferred to disconnected phone extensions while trying to recieve customer support. This was very frustrating.  
It is really bad when a company so huge is so arrogant in providing decent customer service.  
 
Also.. There is no email address on the website for customers to just EMAIL THEM.

Verizon totally screwed me over after promising to take care of me, aviod anything to do with their service department. 2 weeks left and my phone was stolen they made me pay for early cancellation,  

I have just ordered a new phone and service plan no more then 1 week ago and am already very dis-satisfied, well over half of the features allowed on the phone are blocked by the verizon wireless software. such as downloading ringtones, motorola software features, and many more

Verizon Wireless will take your money!  
 
VZW has charged me a deposit of $1000 due to a bad credit situation. It has been a year, every time I called and asked about the deposit I recieved answers as such.  
 
Store REP Said: "6 months of on time bill payments and you'll get your deposit back automagically"  
 
6 months later - "Sorry you have to complete a year of service before we give you your deposit back"  
 
1 year later - "Well it's been a year, but it will take 4-6 weeks for your account to be reviewed, please call back in February. "And actually from what I see you won't be eligible for it for another 6 months anyway since in Nov, you did not pay your bill on time"  
 
[which is a falacy since I had my Verizon Wireless on AUTOPAY from their website]  
 
 
Caveat Emptor, The signal is okay for my area. However:  
 
A. Wireless Data product was "Flagged as Disabled" but charged for 2 months during my time of service - No refunds ($50/mo).  
I called when it did not work  
"Well since you only complained now, we're not giving you your money back" - [ I payed $50/mo for  
something I did not try to use (to complain promptly) that was DISABLED on the switch according to the Tech for 2 months. ]  
 
B. Don't give them ANY deposits.  
 
C. Look out for BAIT and SWITCH contract errors, VZW will try to extend, renew or give you a contract that you did not sign up for (2 year instead of 1 year) in any way possible.  
 
"Adding a Line for 9.99" Extended my primary service to June of 2007. Though original contract was for 1 year - Expired Jan 4 2006.