Good website. Very quick customer service. Got a phone call the next day after placing my order since I placed it at 11pm at night. Had a question that I sent a email about and got a quick reply and follow ups as Greg tried to find out what was happening.
On the 25th of October, I ordered a Sager 2090 from Discount laptops. Within fifteen minutes of placing the order, a representative called me and said that the screen I'd ordered was on backorder, and did I wish to change to the cheaper screen, which would allow the laptop to ship out in a couple of days. I said definitely, in fact, take the money and put it towards 4 gigs of RAM and I'll make up the difference. He said ok and did it.
The laptop shipped out that day, and I had it in four days.
I am very very happy with DiscountLaptops and would love to buy my next Laptop through them. They did everything Dell claimed they couldn't, and when Dell screwed me over for two months backordering, then canceled the order with no notification, DiscountLaptops came through and I had my laptop far sooner than the next possible ship date for a 1720.
The day after I made the order, customer services called to verify everything before billing. The technician was able to answer my still lingering questions with ease, and made the whole process pleasant.
The laptop I ordered was backed up until Nov 2, according to the Sager website. It made me happy when I received a confirmation for my ship date as October 16 - cake happy.
Excellent personalized service. I was kept updated and informed of the production delays affecting my laptop order. They went the extra mile, which they didn't have to do and which I hadn't requested, to facilitate shipping because they knew I'd had to wait almost 40 days.
My thanks to Mia Skagen at Discount Laptops for her kind attention to my order.
Everything went smoothly, and the customer service was really wonderful. The prices are competitive and they shipped my notebook quickly. After placing an order, they called for a confirmation and responded promptly to my emails. The shipment arrived intact and neatly packaged. If I need anything notebook related in the future, I would look to this company first.
I dealt With DiscountLaptops.com after reading many pages of info about laptops and peoples experiences. I had called and wrote a few of the other laptop resellers and by far Matthew was patient, prompt, and helpful when answering my questions.
I was on the cusp of newer laptops coming out and what impressed me most was Matthews understanding and willingness for me to ask even more questions, and his non imposing sales technique that let me take my time. When I finally made my decision they worked with me to get the laptop out ASAP and when I called later for info they still were very extremely nice!
As someone that was nervous to spend the $3000 on a laptop I walked away very secure and very impressed with discountlaptops.com. I definitely highly recommend this company to any that want a good price and excellent customer service!
They have been the best of laptops in horse power for their price, though my 1st purchase w/ them is kind of sour in 2001, laptop came with defective cdrom and took ages to ship (3months) to my ship (guess I can't blame them, but 3months to ship is long long time by then my top of the line became like top 10)
This purchase however is much improved from my previous experience. W/ paypal (still slow transaction) they shipped my product in 2 days (reverse ground). I'm very much impressed, though the software/drives that came w/ it had a little problem w/ vista that took hours to figure out (bought the device w/o os). So my only complain is softwareshipped was only for windows xp and not for all systems. When i tried to install the webcam an error code 14 came out (bad programming?).
Rating: 9.6
Complain: spend 5 hours for drivers and figuring out how to use the functions (reading manuals).
Also they should state what reverse shipping is... I almost thought my laptop was shipped elsewhere lol.
Pros: Tax free and a very reliable system
Phone: support was quick on tracking product and answers calls in 1-3 rings, very nice.
Mr. Mathew Tucker was very helpfull in getting me any and all information needed in a timely manner. I will definately be buying from DiscountLaptops again and will refer this company to friends and family.
Well, after many months in research we decided to purchase two ASUS G1 notebooks, so once the model dilemma was resolved the time came to decide where to purchase them. At the time Best Buy didn't have it in stock yet (fortunately, since BB does not provide the same warranty and extra goodies) so we started to research on notebookreview.com and obviously on resellerratings.com. After many hours of research and many phone calls, we came to the conclusion that DiscountLaptops.com was THE place to spend our hard earned cash. How we decided that you may ask?
Simple... CUSTOMER SERVICE
This was our first purchase from Discountlaptops.com and it sure was a pleasant experience. Mathew Tucker was very honest, helpful and patient since our particular order was completed even tough at the time, DiscountLaptops didn't carry this particular Notebook Model (Asus G1) but Mathew took care of it all.
The website is really straightforward and very easy to navigate and find all the information you need. It also hosts a very neat Discussion Forum where you can find many interesting topics.
Mathew answered all our questions in a timely manner (either e-mails or phone calls) even after business hours.
We really recommend DiscountLaptops.com to anyone looking for a not so ordinary but awesome boutique Notebook.
We really look forward on doing business with Mathew again in the future.
Thank you DiscountLaptops and particularly Mathew Tucker for your patience!
I had a very pleasant experience with DiscountLaptops.com. They were very helpful and responded quickly to all of my inquiries. After searching through various websites for the best deal, it was clear that they had the best products and the most competitive pricing. The order was placed on a Wednesday and was received exactly 7 days later. Very quick process from start to finish and no complaints. I will be purchasing another laptop for my father soon and it will definitely be from DiscountLaptops
Very helpful, experienced staff. I ordered the Chembook 4030, it arrived exactly as ordered in one week. If you are looking for a machine with the latest hardware for a good price this is the place
