Order was received quickly. Shipped the next day.  
 
They for some reason could not ship FedEx ground as requested, and called to confirm that shipping via priority mail was okay...they provided a free shipping upgrade.  
 
The only dissapointing aspect was I did not get any sort of e-mail confirmation, however I was able to track the order on their website easily.  
 
I would definately buy from them again...don't be hard on them because of any past issues or unreasonably unhappy customers.

The ABSOLUTE worst customer service I have ever seen. On their front page they say "Orders over $125 are shipped free"  
So I ordered a bunch of fans to make the order over $125. When I paid for the order they charged me for shipping.  
I opened a support ticket immediately ( IYJ-645373)and received no responce the next day, I called the store and left a message and it wasent returned.  
I made another support ticket saying if they were charging shipping to cancel the order and also received no response. Finally I called 3 days later and someone answered the phone. The person said the order had not been shipped yet so I asked for a third time to cancel it.  
I will NEVER order another thing from them again.  
 
This is the second time I had trouble with them (out of 2 orders)

This review was modified by its author, markkleb, on 5/23/07 3:05 PM.

HORRIBLE SHIPPING. I ordered my parts on the 1st(Monday) and they charged my credit card the same day and didnt ship the parts out until the week after, and all it was was two fans. The only positive thing i can say is that the product was fine once it was received. I wont be doing business with them again, id rather order from another store and have my stuff shipped the same day.

Excellent service. Requested item ship ASAP and was shipped same day. Good prices. Would recommend.

The new E-support system works very well. Quick responses to technical questions to make sure I receive the proper equipment.

My second order from Moddersmart went even better than my first one. These guys are awesome! Let me fill u in:  
I'm an international customer (ordering from Greece) and i had a delay caused by customs. However until i found this out Melissa helped me very much with USPS (i hadn't got a tracking number) and replied to my numerous emails within the day allways.  
2 weeks after, when i installed my stuff, i realized that one led i've ordered was white instead of green. I contacted them and they immediately send my one green shipped to Greece, totally FREE and without asking the white led back. Even if we're talking about cheap stuff the gesture is all that matters!  
These guys are more than professionals, there's good ppl!  
I'll surely buy from them, 3rd time!

This review was modified by its author, gakrivos, on 1/12/07 12:06 PM.

I found my CM Stacker Side Panel from these guys, it is very rare to find so I was rapped they had it.  
 
The item was unfortunately damaged in shipping BUT they _very_ quickly and _professionally_ responded to this and had a new panel shipped out to me, and I didn't even have to pay a second shipping charge.  
 
I was very impressed by this and would definitely recommend them in future based on my experience with the replacement.  
 
Turned a possibly bad situation into a very good one, well done! :)

Wonderful prices! They instantly sent to my mail a copy of the items I purchased. Great job on shipping. Overall I would buy from them again anyday!

I ordered from their site on Aug 8, they were very fast at seeing my order andvery fast at taking my money out of my account, but thats about it. it has been over 20 days now and i still have no word on my case. They told me the average time for a water cooled case to ship was about 14 days, well that mark has come and gone and all I know is that my "Payment has been recieved". I have tried the e ticket service (many times) and have called and left messages on their machine god knows how many times trying to get information on my order. It is past the point to where I dont want the case anymore I just want my money back. And on an order for more than $500 worth of stuff, and no word from them,needless to say Im pissed. By the end of the week I will be taking further action if they dont return a call or e-mail.  
 
STAY AWAY FROM HERE!!!!

I have placed 3 orders with Voyeurmods.com and been pleased with there service and shipping. They have great prices.However after reading the reviews here at resellerratings I will probably think twice before ordering items I need right away. I hope that in the future Voyeurmods.com works to overcome some of the issues I have read about. With there selection and great prices I hope to order from them again

I was looking for my first water cooling case. I wanted to get something different then other cases. So I saw there Lian Li V2000B Quad H20 case. They have 3 pictures showing the case kinda of far from it. Now I know why. So I ordered this case anyways on 07-05-06 & got it on 07-28-06 after many many calls asking where is my case at? Note it is very hard to reach them on the phone & they sometimes return your call back. Finally they sent my case, but not my water blocks I ordered, on back order. The total amount I bought on this invoice was $780.00 you would think you would get some service. When I call to ask questions I would talk to a very nice girl named Andrea. See would transfer me to a guy name Brian/Owner I would ask my question and I would get the impression that he really did not want to answer these question about my case. I asked if they could add a 120mm blow hole to the top of the case. They did a A+ job on doing it. I assumed I would have to pay for this addition, but they never billed me. But he dicided to take off a sleeving kit off my order to reimburse for the blow hole? Note I needed that sleeving kit thats why I ordered it hello. About my case I received on 07-28-06. When it arrived I was very happy to open the box and take a look at it. After opening the box and taking out the case. I noticed the side panels/plastic window came apart? The bottom screen area was glued and was apart also? MMmm  
After inspecting the case more the motherboard area was all stained. I tried to clean it, but with no success. So I went out and bout Alumnuim polish cleaner $9.99 and started to clean it. Still would not come clean? I noticed the front fan was missing on the case and over the Raditor was 4 Lian Li 120mm fans. The case I got was completly stripped down from the original Lian Li V2000 case. So I called them up on the phone and chated with Brian telling him what the case looked like. He was very stand offish and try to turns things around? Ok I just paid $500.00 for a case in pieces along with $280.00 of water blocks I still don't have????Ok now I ask him about the sleevng kit, he angry response was I gave you a free blow hole!!I asked him if I could send it back to be fixed he said NO asked him for a refund NO. Ok I hung up with Brian and I tried to cancel the transaction thru my Credit card comany with no success. So I am stuck with a falling apart case with hand me down fans on the rad, with missing parts. So went thru the case myself adding 4 silverstone FM121 fans to the rad, and other major upgrades. Fixing there job myself after paying $500.00 for this thing. 2 weeksgo by finally I received my water blocks. They are fine, and I am in the proccess of a water testing on my case 1 1/2 months from the original order. I will NEVER order anything from voyuermods.com/some other name they use too. When a store starts using other names it because they are in trouble with someone. WATCH OUT PEOPLE BUY AT YOUR OWN RISK......  

I ordered and paid 7000.00 in full for a custom computer i never received. After a year of excuses, lies and empty promises I feel I now have no choice to proceed with this as well as legal action. Tronixa_74 if you read this it is me Rocco. Please contact me so I can help you with your computer case and legal case and we can discuss what actions we can take. I was never givin an invoice I can however produce over $7000.00 in bank charges.  
 
UPDATE TO RESELLER REPLY: WHAT A BUNCH OF LIES  
 
Look at the nonsense reply from Voyeurmods. "Customer purchased a $7000.00 computer case" I have never in my life heard of a $7000.00 computer case, have you? Yes I requested a refund for hardware I never received after 7 months, not 3 because Voyeurmods used my money to pay venders past due bills instead of ordering my equipment. My hardware was never ordered, after 7 months of Voyeurmods tying up my money I demanded a refund be issued for the hardware that was dropping in price daily. Had I not been there in person Im sure the excuses and lies would have continued in order to avoid paying me that portion of my money. Voyeurmods claims threats to family is why work ceased, sounds delusional to me. Fact is the bank repossessed his C&C and laser for not paying his bills so he could no longer do work.  
This con artist is providing all the numbers for us, so lets do some math. $7000.00 - the $4450.00 refund for equipment never ordered = $2250.00 that I was charged for a damaged computer case with a MSRP of $349.00 and a phase change unit out of date with an expired warranty missing parts that retails for $799.00. So for my $2250.00 I received $1150.00 in damaged equipment a year after my initial order. Sounds like a stand up company to me. One more thing www.voyeurmods.com is now doing business under the name www.primochill.com so be aware of both.

This review was modified by its author, SinCity, on 10/14/06 6:23 PM.

Worst, service, period.  
They changed the length required to build/ship the item from 14 to 30 days, then took the product off their site. Couldn't get ahold of them via phone for 3 weeks of constant calls. Left multiple messages on the phone, no reply. Sent in a critical status ticket that sat unreplied and unacknowledged for over 2 weeks. Eventually I told my horror story to friend on the EOCF forums, they sent in tickets, and I finally got a refund. It's a pity I needed someone else to get my money back for me. Never again w/ voyeurmods

This review was modified by its author, ThreeFuries, on 8/30/06 8:51 PM.

I was very satisfied with my order, they have a good prices and a great selection and the customer service was outstanding. I would gladly order from them again.

I've had numerous issues with the company from the initial order back in September of 2005 until this very time. They told me that they would build me a custom computer within 3 months. It took more than half a year. When the computer arrived, it was broken and missing several parts that had been purchased according to the contract- namely the motherboard cooler. They agreed to take the computer back and after they received the computer they then told me that I would have to wait for FedEx to pay for shipping damages. Since FedEx won't seem to pay them, they won't refund me any money when this whole ordeal reaaly isn't my problem. When asked if they plan to give me a refund or if they will fix the computer, I was told 'We will see..". Since that time, I have given up trying to contact them because I will simply get the excuse of the day. At this time, i am preparing legal filings with the local juristiction against them in the amount of more than $2000 in damages. (This was the initial purchase cost of the entire order which they now possess). I warn anyone who considers buying from this company. They have not made any attempt to contact me and keep me informed and have since basically blown me off and hoped I would go away. They don't have enough people working at the company to support some customer's demands. I'd imagine if you buy one of their cookie-cutter systems or parts you'll be okay. Just don't get custom work done from these guys and don't expect a refund if they mess up or if the item is damaged. I will update this should they resolve this matter or if I have to get the money through legal means.  
UPDATE***  
Credit card company reimbursed some of the charges. Brian and company will pay for the rest of the charges. I read a few of the posts here about some of the issues going on. Sounds like Brian's business (AKA Voyeurmods/Primochill/J&B Tech) is going to take a nose dive into bankruptsy soon.  
RESPONSE TO COMMENT******  
Voyeurmods claims are actually a spin of what actually happened. The case was arrived damaged- I had the outter box and offered to send it although it had no visible damage. Voyeurmods said that they would go ahead and work things through FedEx. I had waited about four weeks and every time I called, I would end up talking to the secretary. No matter how many times I left a message, the manager would never return my phone calls. in an expected fashion they put all the blame on the customer. I took about two weeks of vacation, however at this was after waiting for over seven months. As I said before, if you order parts from these guys it'll probably be okay however if you want to have a custom system built and it's extremely complicated to build, don't expect anything good. It's funny how they say that my money was refunded through the credit card company. Only the last part of the payment was able to be refunded due to time restrictions (First payment was back in August '05). Would you be willing to wait from April all the way into July for a refund? Think about it. If the company was responsible in one way or another and shipped you a damaged piece of goods, why would the customer have to wait for the shipping company to reimburse the company from which you ordered the goods originally; let alone waiting three months and getting half-baked excuses on the phone. for the record, this company still owes me $316.58. Interesting how they say I'm totally reimbursed. If this is the kind of company you want to buy from, go ahead. Just read the reviews of some of the other companies that I've bought from and you'll find that I have posted positive ratings for other companies. Before going with this company see what the Better Business Beureau has to say. Notice they are getting a CC rating (at this moment). A good company should have at least a B rating. For example, NewEgg computers on their site receives an AAA rating. If you don't believe me, look here and let the truth be known to all: http://www.bbbsw.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=48586

This review was modified by its author, Tronixa_74, on 10/13/06 5:41 PM.