I ordered a customized tx2500z.which took about one and half week to built.Then it was shipped directly from china and arrived within 3 days by fedex(free-shipping) then after 3 months the hard disk of laptop was crashed and i contacted the tech.support.they told me to send the laptop for repair.At that midnight i placed the order for repair and the empty box was arrived on second day(on first day it was under process)by free overnight shipping by fedex.I packed my laptop and send them(again free overnight shipping by fedex)the HP repair center took about 4 days to repair,actully they replaced my hard disk with new one and sent my laptop back(again by free overnight shipping by fedex)the overall process took about 10 days.The customer service as well the tech support is very good .Very satisfied with shopping.Will probably do buiesness with these guys.

I love their computers. Looks really fashionable and very sleek :-) Fast delivery and very helpful website to help you make the purchase.

Fast Shipping. Good priced. The laptop is directly shipped from Shanghai, China. It took me 2 weeks from the day I ordered it till I received it.

First I ordered a notebook dv9500z through web. I received my notebook within the date given as 'built by'. I saw a upgraded version of notebook within few days in almost same price. So I returned current one and ordered new one. Though I had to talk to customer representative for like 40min, but every thing completed smoothly.

Purchased a 'build to order' Compaq (an HP brand) V3000T laptop on Oct 9 with an estimated build date of Oct 19. It shipped from China on the 16th and arrived at my house on Oct 18 again using the free 'ground shipping' option (that's 7 calendar days built to order from China and free shipping!!).  
 
Arrived as ordered & fully functional (too new to know if there are going to be any problems yet but don't order a machine with only 256M RAM unless you plan to upgrade the RAM as I do).  
 
Had to call ordering line to ask for some clairification (which I later found on the web site but didn't find while I was configuring). under 1 minute wait time for a knowledgable (answered all my questions) sales rep who spoke clear North American English. Tech support wait is usually about 1-3 minutes wait and is probably not in North America (based on the accent). I don't know how good they are at tech support because I just had some technical questions to ask, not a problem to solve. It took them longer to find answers to my questions than the sales line took.  
 
The photos of the current HP & Comapq form factor Laptops don't do them justice. The 'imprint' finish and design are beautiful.  
 
Purchased a 'build to order' HP ZD8000 laptop on Jan 10 2006 and am still happy with it (no problems yet). The 180W power brick blows fuses in my cig lighter and/or power inverter. Arrived from China in about 10 calendar days (about 5 days ahead of schedule) using HP's free 'ground' shipping option.

This review was modified by its author, Whitewind, on 10/20/06 2:00 PM.

Ordered a customized Pavilion a1130e Desktop and it arrived 6 days early. Then had to return it and they accepted a return 7 days after their policy allows. Next order for the same desktop also arrived early. Love HP and the ability to build custom pcs is tremendous.

I could order exactly what I wanted. They delivered it faster than they promised and faster than I expected. The experience was first class every step of the way.

A positive note for a change:  
I ordered a refurbished a810n Pavilion on the HP website as they offered an instant rebate of 50 USD, making the all in price 482 USD. Anyways, shipping was 5 to 7 businessday but I had it in home after 2. What a nice surprise.  
The item was well packaged and I love the HP extras that come with it.  
Kudos, HP

I've had my HP Pavilion ZD8000 over a month now and it is one fantastic laptop. It arrived on time and configured as per my specifications. A couple of calls to tech support with minor questions were answered immediately.

This review was modified by its author, tnolan, on 4/29/05 8:35 PM.

I've ordered several times from HP Shopping's site. I've always gotten very good results from them. Most recently I ordered a remanufactured HP Color Laser 2500L. They gave me free 3 day FedEx shipping and a price which was 10% lower than the equivalent current model. The shipment arrived on time and the printer worked perfectly. I think HP has not only a great shopping site but also makes excellent hardware with great documentation. I've never had to call HP tech support.

This review was modified by its author, kcarmody, on 12/11/04 12:00 PM.

Most of the comments here are due to inept purchasers it seems. I especially liked the story from the "experienced internet shopper" who signed up for financing through HP and "surprise!" had purchased the item in question. YOU FILLED OUT A CREDIT APPLICATION, WHAT DID YOU THINK WOULD HAPPEN???  
 
I myself purchased a ZD7000. Entire transaction was flawless. Oh, and when you customize an item, they do have to build it. And yours is not the only one to be built. It can take some time. My delivery was still almost a week earlier than quoted when I purchased.

Ordered the HP injet ink combo pack, they had the best price I could find anyplace on it, and free shipping on top of that, received it in 3 days, will definitely order from them again.

I'm very happy with my purchase. The website was easy to use and everything worked as expected.

I ordered a Laptop (zv5000z series) and an h5555 iPAQ Pocket PC.  
 
The first thing I'd have to say is since I finance through HP, they contacted me less than 30 min after placing my order on line. Verified my information, while repetitive, it made me feel pretty good that they went this far.  
 
The iPAQ shipped the next day, and I received it in 2 days, even though I didn't request any type of 2day shipping.  
 
The Laptop shipped 3 days earlier than what I was told, and it also arived in 2 days. Pretty good considering the laptop shipped out from China and arrived in KTown, TN. There were some problems with FedEx tracking, but nothing HP could be blamed for.  
 
The customization for the laptop was a bit confusing. The processor listed are actually Mobile processors, even though the mobile tag isn't provided.  
AMD Athlon 64 3000+ = 2.0Ghz / 512K L2 Cache  
AMD Athlon 64 3000+ Mobile = 1.8Ghz 1M L2 Cache  
 
I did have to contact HP support about an issue related to flashing the BIOS of the notebook. First used the "Instant Support" which was a waste of time, then used the phone support... again, a waste of time.  
 
Support for HP is defiantly outsourced, and those I spoke to were hard to understand. While they tried to be helpful, the language barrier made thing difficult.

This review was modified by its author, d3bruts1d, on 4/8/04 10:27 PM.

I bought a replacement keyboard from the for an old omnibook notebook. Surprisigly it came on time with no probs. Customer support is so-so but I'm happy with the overall service.