I ordered a customized "HP Pavilion dv6t Quad Edition customizable Notebook PC" on 11/05/09. My total including tax was $1,306.05. My order confirmation said I would receive a confirmation email and "If you don't receive this e-mail by 10 p.m. Eastern time on the next business day, please call us". When I didn't receive any email at all I called them. I was told that my charge was not approved by my credit card company, that it was "declined". I told them I would check it out and call them back. By the way I have excellent credit, never even carry a balance and I had $4500 of available credit on the card I used. First I logged into my credit card account online and saw the charge was pending and that my available credit had gone down $1306 for the charge. Then I called the credit card company and I was told by them that there was no problem whatsoever, and that the charge was approved. I called HP back only to be repeatedly told the charge was declined by my credit card company. I called the credit card company back and they assured me that I would not be charged and that the pending charge should drop off within a few days and if it went through I would not be responsible for paying it. At this point I knew something was very wrong with HP. I could also tell that everyone I spoke to was from another country and had a strong accent. I am assuming all their American workers were laid off so they could be replaced with cheap third world labor. I decided that I would buy a laptop from somewhere else. I am looking at this as a blessing in disguise. I was foreseeing more problems from HP if I used another credit card, and decided to go with my gut feeling and not deal with HP at all. I will probably NEVER attempt to buy another HP product because of this experience. HP lost me as a customer for life. I am still waiting for the pending charge from HP on my credit card to drop off.

This review was modified by its author, thwh2004, on 11/7/09 7:19 AM.

HP customer support is none existent. My HP Compaq notebook was the V3100 with the built in suicide mode. Yes thats right, after a while, maybe a year maybe 2 years the V3100 will shut off and the screen will not come back on and it is non responsive to any attempts to fix it.  
 
After going to HPs website i discovered the factory recall. they extended the warranty one year and allowed you to send it back in. my laptop is 4 months out of warranty and they refuse to fix it without charging me 265$.  
 
when i finally got through to the customer support escalated case unit in the USA, the lady told me there was nothing they could do. When i asked why they didn't send out some sort of warning she replied it was because "not all the laptops experience the problem"  
 
now i have a paperweight note book and a very very angry HP customer.  
 
Why should i have to pay 265$ more to fix a factory defect. that is ridiculous

Place this order and everything went perfect till i got an email 3 hours later with a "Your order has been cancelled"..Why do they bother to sell something that they dont have...I'm not the only one with this problem..Lots of customers are going trough the same ordeal.. :-(

These idiots at Hewlett Packard don't even know what products they are selling. I called up HP shopping to ask them what kind of RAM I have in order to purchase more RAM - a simple specification question. After playing pass-the-telephone for 30 minutes, I was given the WRONG information about the kind of memory. They themselves did not even have the memory in stock. I proceeded to purchase the memory from a third-party, when lo and behold the memory did not work with my computer.  
 
I called up HP and wasted 66 minutes listening to them figure out the fact that they did in fact give the wrong information about what kind of memory fits into my computer, after which they told me life sucks and that they would not help me with my problem.  
 
For a person that spent thousands of dollars on HP equipment, the fact that they wouldn't send a $40 part to not make me angry with them is dumb. I am currently spreading the word on how stupid and useless they are in as many channels as possible.

Awful! Order canceled with no notice and for bogus reason.

The best thing to do is NOT to buy a HP printer, especially if you are not sure what brand to get. You will save yourself of alot of trouble.  
I ordered a HP printer from Office Max. The printer did arrive in a new box, however, when I tryed to use it, the display kept saying ...door open... (but the printer door was closed).  
HP promsed the replacement would be delivery before 1 Jan 2009. However, It did not arrive until after the 6th. Too late, I returned the previous model. And the replacement as well.  
HP support call waiting time is 25 minutes per call and that one was short because I hung up inbetween reps waiting for a refund confirmation.  
HP support could not troubleshoot the door problem over the phone. It took 3 no-where calls, each 45 minutes each, constant transfers.  
Guess at another, more expense brand. You may come out cheaper. Thank You for reading.

This review was modified by its author, Avoid HP Printer, on 1/26/09 10:13 AM.

I ordered a laptop on 12-29-08 will ship on 1-9-09 but they delate 1 week and after that they did cancelled my order, I call them but I think customer service isn't in US (indian people) I spent 2 hrs to talk with them and they build another laptop for me with price more than 100 buck. when i receive the email, I find down the system not good and I call back to cancell this order, but they don't let me cancell. They say order had been shipped. I don't know why

Ordered a custom M9000T desktop online. Added the 2 Year warranty, added to cart and paid. Was told on 10/27 it would be built on 11/6. Received the extended warranty paperwork first on 10/30. Checked my order status early on 2 November. Glad I did as it was scheduled to be delivered that day. NO COMPLAINT.  
Then I tried to activate the warranty. Told me the warranty was invalid for the multimedia center. WHAT? Then why did HP offer it on the build screen? Called customer support. HORRIBLE. First person disconneted me after I stated I had a problem activating the warranty on line. JUST HUNG UP ON ME!, Second person forwarded me to laptop technical support who forwarded me to technnical support I guess desktop, who forwarded me to customer service... Who wants me to fax them a copy of all my invoices. I would but the HP all in one printer has a glitch. It won't scan using Vista drivers. Used the HP Support link for the old HP all in one printer. YES there is a problem it said. Told me how to fix it by going to start/all programs/fax and scanners and manually scanning. EXCEPT the version of Vista they supplied me does not have a fax and scan folder. So now I'm thinking "Is my software corrupted too?" 2 grand worth of problems that aren't warranted....Will update this post as required. Have to rebuild the home office to put another companies computer in so I can scan and send the documents to HP. I'm thinking I should use the 30 day money back. Cause it ain't getting any easier.  
 
Oh and now the sound card is glitching and the printer just ate a spool and won't spit it out.. won't delete it! I can't even clear it off using the printer delete...Don't know what I dislike more The Company or the Software. Shoulda stayed with XP and the old computer.  
 
NOT HAPPY AT ALL AT THIS POINT  
 
OK RE: The relatively new All in One. Got rid of the spool by doing a hardware diagnostic scan via VISTA. Cool. Cleared the spool so I could print my invoice page. T  
HEN a idea hit me.  
Used the Adobe Photshop to initiate the scanner. PDF of all paperwork is at HP.  
Still I imagine that most customers would be boxing it up for return about now  
I have decided I'm getting my moneys worth no matter what.  
 
I'm stubborn like that. It's getting easier but HP is still not out of the woods with both the warranty and MOSTLY HORRIBLE *CUSTOMER SERVICE.  
(*Exception being the lady who finally got me to customer service and a valid email address for resolution.)  
 
 
6 Nov HP is now totally messed up.  
A computer company whose ONLINE warranty registration is "Experiencing Difficulties"  
Their solution?  
MAIL IN THE HARD COPY OF THE TWO WARRANTY REGISTRATION.. Which has to be mailed today to make the "Must be returned to HP with(all fields filled in)to be eligible for service"  
 
What is wrong with these people? A COMPUTER COMPANY WITH COMPUTER PROBLEMS?  
 
So now after all the info they require is sitting on thier desk. Every single piece of information was sent to them in PDF which they acknowlege they have.  
 
And I have to mail them a three by five card that they are gonna throw into a file cabinet or waste basket.  
 
DOES THE CEO KNOW HE'S IN CHARGE OF A BUNCH OF RUN AMOK ASYLUM ESCAPEES? simply amazing four days and this is the best it gets? Mail in a card that might or might not be honored with no idea if they will ever tell me my $169.99 dollar warranty was a failed bait and switch or an unrefunded mistake on their part.  
 
7 Nov. Sent in jpegs of the documents this time rather than the requested pdf after I received an email saying they could not read my fax? I hope not as I did not send a fax (THE DISADVANTAGES OF A "CUT AND PASTE" SUPPORT STAFF I GUESS) Got an email saying my 2 year warranty is in effect and billed my credit card. ? two years started from date of order so it's technically a one year eleven month and three week warranty. Hey just my point of view. the computer is working fine as with any new OS it is a smooth learning curve so far. Just some old device drivers have to be hunted down or worked around.  

This review was modified by its author, MKPA, on 11/7/07 11:05 AM.

I ordered a laptop and printer from the HP website on Tuesday 8/7. The order was declined. I checked my bank - no problems with my credit card (I pay it off every month). I called HP - the service rep couldn't tell me why the order was declined and said I should call back the next day. I called the next morning and this rep said he "couldn't pull up the order in the system he needed". He was apologetic and said I should call back later. I called again the next day and a female rep refused to give me any info. I asked to speak to a supervisor & was placed on hold, then dropped. If this is how HP treats prospective customers trying to order their products, I can only imagine how bad their technical service must be. I strongly recommend going elsewhere for computer purchases.

Bought HP Laserjet 1018 printer on a 50% rebate directly from HP Shopping. Great printer, speedy delivery.  
HP rebate processing and support was absolutely horrible. HP's logistical infrastructure is atrocious. Spent over 2 hrs. attempting to complete the rebate submission process. Details?  
- called rebate center. Could not look up invoice number. Reason? Not connected online. Spoke to supervisor because first person wore a headset with a terrible connection and could not speak english very well. Supervisor was better but not much better. Suggested I call HP support center but it was a bad referral call since HP tech. support only addresses tech issues and not rebate logistical issues. Asked me 3 times what specifically he could do to help me. Then I lost my cool. He said he did his job and suggested I call HP shopping. Gave me a toll-free phone #, which was incorrect (or I could not make out his pronunciation). Asked him where he was from. He said India. At this point, 2 hrs. have gone by. Looked up an HP sales office in the business unit. He actually spoke english and said he sympathized but couldn't help since his was a different business unit within HP. I then called HP sales in Canada, and spoke to someone who was very good but indicated that their sales promotions were different in Canada than in the US.  
Bottom line? If you value your time, then don't think that the $65 rebate is going to net you anything but lost time and aggravation.  
 
Great printer and horrible logistical follow through re: rebates

I ordered a high end CTO HP Pavillion notebook from hpshopping.com or hp.com (same thing) There was a critical video card issue that prevented it from running certain applications. I was informed by a HP tech (one of many many conversations) that it was something that is not fixable, I then requested a RMA because the laptop did not perform to spec. More than one individual including the one who infomed me that it was not fixable, that I could not get my money back, that return had to be issued withing 20 days of purchase. This drove me up a wall because half of that time the laptop was being assembled, how on earth does that count as time I owned it? I called the number listed for HP on the BBB website, it was extremley hard to find on the HP site. First person I talked to informed me of the same thing, I asked to speak to a supervisor, she was very short with me put me on hold, then 12 minutes later I am hung up on. I called back, slightly more aggrivated this time but still politley explained the situation again (about the 8th time that day) My call again got sent up to some sort of higher up. I asked this woman before she had a chance to say anything what here name and department were, what here employee id was and a direct extension she could be reached at, after inquiring why I asked for all this info, I explained my situation again. She sent me over to the Return department after a substantial time on hold (gee I wonder why) Again I explained my situation and got a RMA, in the end i did get my money back, but the exten I had to go to I can see why people would get discouraged. On a side note during the conversation with the woman who hung up on me she insisted she knew a plethora of people who had a HP DV8000T CTO notebook and not a one had a problem with it, after I said "do any of them require industry standard applications (PS Maya and others) to run on their laptop? and did your sales department ensure them that these applications would run?" she got very short with me, I'm sure they are used to novice to intermediate users, but talking down to an advanced user seems to bring out their ignorance even more. I will never ever ever ever ever ever ever buy another hp product. I am a graphic designer in the wide format printing area. I will never recomend any HP product even including cables that connect components to anyone, infact I will tell them my story and recomend other manufacturers.

I have a DV8000 computer that was 3 months old, I purchased HP's best warrantee with a 3 day turn around time. It has been two weeks since they received my laptop, I have called 13 times now and every time I have to sit on hold 30 - 45 minutes with a recording saying they have unexpected call volume. Well that's BS! after 13 times on hold it is not unexpected!  
Now after calling and complaining all these times I finally got a case manager Alex at my request and he promised me a better DV8380 laptop by next Friday a full three weeks after they received my laptop on a 3 day warrantee. We will see if they actually get it to me by then, I can tell you their customer service is the worst I have ever seen and the calls always go to India so you can never understand the people. I would never recommend any HP product to anyone based on their service. I will never buy HP again, please spend your money on some other brand with better service.

ordered LCD monitor, Got canceled without any reason

I am a student, and I was looking to buy a new laptop for school to replace my current dying laptop. I called them to find out if they offered any kind of student discount (and they do). After getting my finances in order (My bank has a spending cap I needed to have raised in order to purchase) I called to place my purchase for a Customized ZD8000. After a 5 day delay for verification, they cancel my original order and I have to resubmit. OK, thats alright, its a security measure. However, this also pushes back my original order ship date by a week. Thats 1 delay as I see it. OK, I can live with that. The estimated ship date comes and goes, and on Feb 23 I call them and find out my order has been delayed until the 28th. (Thats 2 delays now) Buy this time I am starting to doubt my purcahse. On March 1, I call again to find out what the status of my order. Yep, delayed again (thats 3 now) Now I am really doubting my purchase. I do a little more research and find a suitable replacement. I decide to cancel my order and take my purcahse elsewhere. On the plus side, they cancelled my order with little friction, however it took them nearly a week to credit my account back. HP cannot foresee supply shortages (ALL the options which were part of my configured laptop stayed available for a week past my purchase) nor can they do anything other than put an order on hold until supplies come back in, no substitutions allowed. I also know from a couple of "User fan site/forums" that my situation is not unique. Any company that can fumble this many times before I am even truly a "customer" does NOT deserve to have me as a customer.

HP shopping is not what you might think. Their product is of extremely low quaility and the staff at cutomer service knows very little but will just say whatever sounds good to get you off the phone without you asking too many questions. When speaking to the managers, they will just outright lie or tell you that what a previous manager told you was a mistake.. "and it is very rare" that a mistake is made there.  
 
I am actually holding back from what I really want to say, but cursing might make my review unusable at this website.

This review was modified by its author, lolaz, on 3/15/04 8:32 PM.