ok, my ebay account name is trillionaired.  
I purchased the 2223sw samsung lcd monitor from them.  
then I received it in a extremely poor packaging. all the stuff in the box was flowing around. when I open the package, the lower part of the monitor is broken and it can't not stand up as normal. also the top part was also broken, I can even see the inside hardware in the monitor. Therefore, I tried to call them and no one was there to pick it up. then I contact the them by email, and they said they are happy to give me a 64.4 refund for that. So I was like ok.  
now After 20 business days I still haven't seen a buck being refunded to me.  
so what should I do?  
the only way I can do is open a dispute.  
and now they even escalated the dispute.  
so I guess they want me send the item back right?  
therefore, I asked them if they will provide a shipping label to me since I read their website and seen that they will provide returning shipping label.  
guess what?...no response anymore from them.  
 
EXTREMELY HORRIBLE customer service!! please DO not buy from them!~!!!!!!

I bought a Metra Axxess iPod adapter through them to use with my factory stereo in my car. Today, I took it to an audio shop to have them install it, as reaching the back of the stereo entails taking a part the entire center console. It took the professional around 2 hours to do this, imagine how long it would take an amateur such as myself. So anyway, we soon discovered that this does not actually function the way it should. They had 3 iPods there to test it with. It would play the song from one, but you couldn't change the song or anything. On the rest, and including the one I have at home, it did not work at all. I called Metra and after waiting on hold for nearly an hour, they told me the product is out-dated and no longer work with newer iPods. So I called techforless.com and they said they would provide a refund for the product but not for the price of the install ($45). They obviously need the product back to submit the refund, but that means I need to pay another $45 to have the product removed. Utter BS. Their excuse was that their product specifications state it will work with any iPod, even though that is not true. Stay clear from this shady company.

Ordered a new sony t500 camera, and got sent a used one. The box had a sticker with another customers name and order # on it. Sent it back for a full refund and I am still waiting for it. Cant get in touch with anyone in service at Tech for Less to check status of the refund. Very unhappy, had to buy the camera locally for $100 more because i needed it for a gift.

This review was modified by its author, bee677, on 8/13/09 8:38 AM.

Frustrated at present. Tech for Less initially worked with me (to their credit) in taking back an out-of-box digital camera (Panasonic FZ30)that I simply didn't like the image quality for. I asked if I could exchange it for a digital SLR (Sony A200) and they immediately sent this out to me -- after sending me a prepaid shipping label for returning the initial order (FZ30). The Sony A200 arrived quickly, but was found to be defective. I sent them emails -- four so far over the past 36 hours -- and have called them twice. Still no response. I simply want to get a shipping label to return the defective camera and get a full refund (if I can). We'll see if they charge me a re-stocking fee. I was initially please with TEch for Less, but now am pretty disappointed. Hopefully they will contact me soon (it's now going on 48 hours). We'll see what happens. I'll post a followup soon.  
**********************  
Update: FINALLY got a live person (who knew how to help me) on their toll free line -- this was 5 days after I made my initial call and sent my initial email to them about the defective camera. She says they'll send me the return shipping label via email ASAP. She also noted that it will take 7 to 10 DAYS AFTER THEY RECEIVED THE DEFECTIVE CAMERA BACK BEFORE MY CARD WILL BE CREDITED! (Is this standard?)  
I am pretty unhappy with this company, primarily because their after-sale customer service is inconsistent at best. I think they are simply under-staffed and dealing with many 'issues' with the 'open box' and 'resealed' products they peddle. They should have better customer service followup for when problems like this inevitably arise. After all, they are dealing with products that have been opened and/or 'resealed', so presumably there are problems to begin with. Open box and refurbished items CAN be a great deal, but there needs to be better in-house QA checks by Tech for Less BEFORE they send products out, and THEN better after-the-sale customer support! Two check marks, at best.

This review was modified by its author, halcb56, on 8/10/09 10:53 AM.

I ordered and received a refurbished PS3 from TechForLess. The unit appeared to be in good condition but stopped working about three weeks later. I attempted to contact the company through the website, by email and by phone. I could not reach anyone. No one in customer service ever picked up my calls. About a week and a half after I first contacted them I got an automated response saying they'd send me a replacement unit. Well, I had changed addresses after my initial order and repeatedly contacted them telling them to be sure the replacement was sent to my new address. No response. Then I received a UPS tracking number for the replacement unit stating that the delivery address was in fact that of my previous residence. So, I had to wait out in front of my old place waiting for UPS in order to intercept the new PS3. Finally, I got the replacement unit and took it home. However, upon opening the box I discovered that they had sent me a broken, old, beat-up PS3. Its case was cracked, the power button worked intermittently and the USB ports didn't work. Now, I'm going to have to ship them the replacement unit back, get a refund and buy my ps3 somewhere else.  
 
Do not order from TechForLess unless you enjoy sub par service and recycled junk for products.  
 
Edit: I appreciate your reply, but perhaps if you spent less time responding to buyer feedback you might be able to answer the customer service line.

This review was modified by its author, jpdeltoid, on 8/5/09 12:57 PM.

I bought "scratch and dent" camera that was supposently in great cosmetic shape and good working order with only some missing part. The camera was DOA, the lens will not come out. Multiple calls and emails to customer service, multiple promisews to cal back, no one did. The charge is being disputed with Amex and PayPal now. Why would a reputable place risk its rating for $41. Stay away....

I am horribly displeased with Tech for Less. My boss recently purchased an HP notebook and from the moment we opened the box it has been a nightmare. First, the notebook wouldn’t work properly because the product codes that were sent to us were not valid, with that being the case my boss asked me if I would return the product and get the money credited to the company’s credit card. I thought that was a fine idea, but so far I have called twice and both time I have been told that my return label will be sent to my email address and it has not, and now, for the past 15 minutes I have been trying to get a hold of Customer Service through the phones and each time I call I just get the voice mail and I know that doesn’t work because in the past weeks I have left multiple message and I have never gotten a call back. This whole ordeal has been a real disaster!

This review was modified by its author, ndw2306, on 8/1/09 4:33 PM.

I ordered an Xbox 360 20gig with an Open Box condition.  
 
Sadly, only 8 days after getting my Xbox 360 it is already getting a Red Ring of Death. Thus making my Xbox as useful as the box that it came in. I personally find it frustrating that a company would deliver a product that would die so quickly. It is my hope that is company is able to resolve the issue in a timely manor... I will edit this entry once my ticket has been answered (Submitted June 22 ~9:00AM PST)  
 
I would suggest users be wary of purchasing from Techforless.  

This review was modified by its author, Vehshya, on 7/22/09 10:21 PM.

JUNK. This company sales nothing but junk thats already been sold in other stores. Items that have been returned at Best Buy and other electronic stores. I've returned my TV 4 times already. In two months. I called to get my TV registered and Sharp told me it was registered 2 years ago. My TV was suppose to be an Open Box. New. Not refurbished. Junk. DO NOT BUY FROM THIS COMPANY.

This review was modified by its author, Brandons420, on 7/5/09 11:24 PM.

I didn't know that they sell refurbished items and clicked a link from Google and purchased an APC UPS from them. However, I have received a defective UPS. Called the customer support line and got only recording message. I will not buy from such a merchant again.

I would not do business with this merchant ever again. I wrote an email the same day I received the product saying i wanted to return it (I was following the process required by the company to return it)...I still have not received an answer from them.

I wish I read the reviews on this site BEFORE buying from TechForLess. My story repeats what others have already experienced; after an initial call to arrange an exchange of products nothing but silence from TechForLess. Repeated phone calls and emails go unreturned and/or unanswered. 100% Satisfaction Guarantee??? Maybe they were talking about their own satsfaction because they sure don't appear to care one lick about customers. The only good news is that a business that pays no attention to its customers will eventually go under....

Have sent four emails and left two VM for TechForLess. I am trying to obtain a Return Authroization Number to return a product. Their guarantee period is 30 days; and I feel that they are not responding so the 30 days will lapse, and then what do I do. I have never had this nonresponsiveness from any company I've dealt with on line. I feel I am being scammed.

They sent me something different from what I ordered.

Package was delivered in good packaging and within reasonable time frame. Although computer part was the wrong part and there was no invoice. Now having to deal with customer service, this is a completely frustrating process. I order online to avoid wasting my time, but now this is the complete opposite. This was my first and last time ordering from this store. Please stay away from this store.