NEVER AGAIN - Ordered a Nikon D40 camera and lens kit online. Two days later receive an email that says to call and confirm the order. Uh, oh? After 10 minutes on hold and they manage to pull up my order after a few more rounds on hold. This is really getting irritating. Read back my name, address, telephone no., etc. yes, yes, yes, yes…. (Them) I see you ordered a camera body kit only. (Me) No, I ordered the camera and lens kit. (Them) Oh, ok I do see that now. Would you like to buy anything accessories for the camera? (Me) No thank you, I have everything I need. (Them) Ok that will ship in 2 business days and take 7-10 days ground shipping. Let me calculate your new total. (Me) Huh? New total? (Them) Yes, there are additional shipping charges. (Me) No, shipping was clearly stated as included. (Them) No, that is not correct, there are additional charges. (Me) lets cancel this order. (Them) Done. Click……………….NEVER AGAIN
I phoned in and placed an order with Michael for a Canon 40D and an EF-70-200mm f/2.8L IS lens. I specifically asked Michael that the lens be the IS lens since Canon had an older non-IS lens which is what was listed on their website and I did not want that. He put me on hold to check and a few minutes later came back telling me that it is indeed the IS lens. After putting on the hard sell to get me to buy some additional accessories (I think they have a list of over-priced stuff that they're required to try and sucker you into) which I successfully fended off the order was finalized and placed.
A week later I receive the order and lo and behold the lens they shipped me is the non-IS lens that I specifically told him I did not want. A couple of work days of phone calls and emails to their "customer service" department went by without a single response from them. So I called up again and asked for "sales" (I think this is the only number they actually reply to) and got a hold of Michael (BTW he may be the only guy really working there) to tell him about the mixup. OK so he gives me an RMA number to return the lens for an exchange and a new price (of course according to Michael the price they had charged me before was not for the IS lens).
So I send the lens back, it takes a week for them to get the lens. Still no phone call or emails from them saying that they’ll ship the correct lens. I call three more times to see what the status of their shipping to me of the correct lens is, and finally they tell me that the exchange has been processed and that they will send me an email tomorrow with the tracking number for the exchange lens. Surprise ! the next day came and went without a single call or email from Dbuys. So at this point I need to bother to call them every day until they finally send this lens to me.
Bottom line, this is my first and LAST purchase with this sorry outfit.
I ordered a Canon HV20 from this merchant. I received no acknowledgement of my order and no tracking information. Several days later, I received a message on my cell phone stating that there was a problem getting my order approved. I wasn't able to call them until the next day. When I did, it became apparent that there was no problem. They just "wanted to confirm the shipping address" -- and, of course, to try to sell me more stuff. In the interim, the price had gone down. I asked for a credit. I was told I would receive it. I didn't. The item was dead on arrival. I called for an RMA number. I asked them to pay for return shipping since the problem wasn't my fault. They declined. I haven't received a replacement yet. I have had worse experiences with NY Internet merchants, and the price was right -- but the aggravation, delays, and poor customer service weren't worth it.
My wife ordered a Canon G9 from CentralDigital.com, as it offered one of the lowest price on the web. Everything seemed OK with their website, their ordering, etc. The day after we placed the order we received a call from them asking if we were sure we dint want anything else with this order, espeically an additional battery, as the OEM battery lasted only for 30 mins! Would anyone believe that Canon manufactures batteries that last only for 30 mins!? Although, they dint insist a lot on we purchasing the backup battery, this sounded like the classic "bait and switch" tactic! I immediately had the order cancelled.
This review was modified by its author, babsbini, on
11/9/07 10:42 AM.
I phoned in and placed an order with Michael for a Canon 40D and an EF-70-200mm f/2.8L IS lens. I specifically asked Michael that the lens be the IS lens since Canon had an older non-IS lens which is what was listed on their website and I did not want that. He put me on hold to check and a few minutes later came back telling me that it is indeed the IS lens. After putting on the hard sell to get me to buy some additional accessories (I think they have a list of over-priced stuff that they're required to try and sucker you into) which I successfully fended off the order was finalized and placed.
A week later I receive the order and lo and behold the lens they shipped me is the non-IS lens that I specifically told him I did not want. A couple of work days of phone calls and emails to their "customer service" department went by without a single response from them. So I called up again and asked for "sales" (I think this is the only number they actually reply to) and got a hold of Michael (BTW he may be the only guy really working there) to tell him about the mixup. OK so he gives me an RMA number to return the lens for an exchange and a new price (of course according to Michael the price they had charged me before was not for the IS lens).
So I send the lens back, it takes a week for them to get the lens. Still no phone call or emails from them saying that they’ll ship the correct lens. I call three more times to see what the status of their shipping to me of the correct lens is, and finally they tell me that the exchange has been processed and that they will send me an email tomorrow with the tracking number for the exchange lens. Surprise ! the next day came and went without a single call or email from Dbuys. So at this point I need to bother to call them every day until they finally send this lens to me.
Bottom line, this is my first and LAST purchase with this sorry outfit.
Aweful experience and customer service. I received a call from DBuys a day after the purchase, only to sell me a warranty. They lied about the manufacturer's warranty and provided one that was too good to be true. Of course, I later found this out after reviewing the email confirmation. I quickly made a phone call to this seller, who then turned into an obnoxious and condescending person. I decided to cancel the order, but my request was not honored. I tried reasoning with this person to no avail. I later made several phone calls with no answer and left messages, which were never returned. I finally reached a supervisor, who also happened to be the same rude seller. I sent DBUYS another email about this incident and my request to cancel the order. I wasn't doing business with a company with deceitful and arrogant people.
I had thought that I was very satisfied with my purchase of a Nikon D70s camera from I Buy Digital.
That was, until a couple of weeks ago.
At that time, Nikon informed me that the camera (which I had taken to them for warranty repair) was STOLEN MERCHANDISE.
Nikon has confiscated the camera and has notified the appropriate authorities. I have also filed a police report and my local dept has informed me that the camera was part of a bulk/mass theft.
I have been unable to get a live person by telephone at I Buy Digital since this issue surfaced. At this time, I have had no reply from them to emails, either.
Beware!
I would suggest that others who are satisfied with your purchase(s) to check your serial numbers with the manufacturer(s) of your purchase(s).
At this time I am not only without the camera but also without the $$ I paid to I Buy Digital - and with no resolution in sight.
UPDATE 06/15/07: Edison NJ police reports that the location of I Buy Digital is now abandoned.
This review was modified by its author, tma, on
6/17/07 5:20 PM.
We purchased a plasma 50" tv on February 19th. The next day a guy by the name of Michael called my husband and sold him a warranty and upgraded his shipping to 3-5 days. On the 21st of Feb we checked the website for the freight company and it said it was in transit. On the 27th we called dbuys to find out where our shipment was because it still said it was in transit and they said they did not know. On the 6th of March the tv showed up at my door after much calling both dbuys and the frieght company.. The freight driver opened the box and the screen was cracked. The tv was not secure in the box. The base was missing and it looked as though someone has opened it. So, I called dbuys ans was told by the return department to refuse shipment and not to sign anything. When I asked how long it would take to get a replacement he said I do not know and quickly offered to sell me another one. I mentioned that I could not see anyone in their right mind paying another $2400 for a tv and he said that it is what some people do. The tv was returned back to dbuys on 4/11 according to the freight company (we have an email supporting this). Needless to say as of 5/16 we have yet to see a refund. We submitted a dispute with our credit card company the beginning of April to see if we could get some assistance. They have told us since April 11th that the money will be in our account anyday and of course it never shows up. They have lied to us over and over multiple times. The funny thing is we have been calling dbuys for past week now and we keep getting a recording that says to call back during normal business hours. This company has multiples names..So buyer beware...There is absolutely no telling how many people have lost their money to these businesses. I am just greatful that we paid via credit card and not paypal.....
Upon checking the ratings on Shopping.com and noting they were a "Trusted Merchant" I purchased online a Canon 30D kit from Dbuys.com via Shopping.com on April 12, 2007. I received an instant order confimation from Paypal and Dbuys. I figured all was good.
To my dismay I found this sight the following day horrified to see the comments regarding this company. In addition though Shopping.com gives them high ratings I actually looked at the user reviews and found many disgruntled customers as well. I went through the entire weekend preparing myself for what seemed an inevitable showdown with Dbuys on Monday.
Monday arrived and I called the company for a shipping status. Customer service seemed straight-forward and informed me that the order should ship that day or the next. No upsell...no nothing...just a conformation of what I had hoped for.
The following evening (Tues) I received a tracking number from FedEx with an estimated delivery of 4 days (Sat home delivery). Saturday I received a well packaged brand new USA model 30D kit with no problems. Not bad from East coast to West coast in 4 days on free shipping.
Been using the camera for a few days and no problems. I trust this sight but as for my experience I couldn't be more pleased with my experience. I would buy from them again.
THIS IS THE WORST INTERNET SHOPPING EXPERIENCE I'VE HAD! I purchased a Canon SD800IS digital camera. The website stated the item was in stock and ships in 1 to 2 business days. My credit card was charged the next day. 2 weeks later, the camera had not been shipped. I made many unsuccessful attempts to contact the store by phone and email. After 3 weeks of waiting with no response from anyone, I sent an email to cancel my order. My order was shipped 2 days after I made a cancellation request. I refused shipment and returned it to the store. It has been 2 1/2 months and I have not been refunded. I did receive an email stating my credit card will be refunded in the next 2 weeks minus shipping charges both ways and a 5% restocking fee. I placed my order on January 17 and as of today, March 28, I haven't seen a dime. I am having to dispute the charge through my credit card company. BUYER BEWARE!
Ordered a Canon PowerShot S3 IS. At $372 it was the best price I could find at the time (12/06) plus delivery was free. Camera was delivered within a few days. I was very satisfied.
I jumped the gun on this store, and didn't look into the reputation it has before following through with my order. But, for some reason, I did check after placing my order, and was immediately horrified.
On top of that, it took 2 full business days to ship the order, so the first two days were awful. I had horrible thoughts... the whole bit. I got my cmaera (Canon A630) on Friday, and immediately felt relieved. Camera arrived in great condition, full retail, and I paid about 15% less than the next lowest retailer had it listed for.
There was a minor worry when the package arrived. It really could have been packed a little better. The camera retail box was laying in a shipping box, with 2 of the clear plastic air bag pads on top of it. So it was padded on one side, and hard against the shiping carton on the other. What ever happened to bubble wrap and foam peanuts?
Regardless, I love the camera, and as worried as I was, it was all unfounded.
I ordered something from dbuys.com after a coworker had a pleasant experience there, even though the rating for the combined companies was only 4 something... I have to say that my experience was even better than my coworker's. I didn't expect to have my camera for 2 to 3 more days and it showed up today. I ordered it on a Thursday and received it on Monday. Super fast excellent service.
The camera that I bought had a suggested retail of $649-$699. It ran anywhere from $579 and up. I found it here for $533.00 - Brand new factory sealed with US warranty. Best deal I found anywhere.
They did call me the night of my order, but only to confirm it, since I was having it delivered to a place other than my billing address. He was very pleasant. He asked if I needed a case for my camera. I told him I already had one and he simply said ok, thanked me for my order and that was it!
Upon receiving the package, the Sony Handycam camcorder was factory sealed, and all was just as they promised.
I am keeping these guys in mind for any future purchases that I may have in the digital camera world.
I work for a retail website in the 4x4 world. From experience I can tell you to read these things with a grain of salt and remember that someone with a bad experience can't wait to tell everyone about it, while people with wonderful experiences seldom take the time to fill out these things. Also, much of the time, people who write these bad things on here are often the ones at fault - they may have misunderstood or are just unreasonable altogether. Some are legitimate, but I bet most are exagerated....
These guys were wonderful in my experience.
This review was modified by its author, naclu, on
3/5/07 9:55 PM.
