Fred at Ext 522 was very helpful. After 3 bad experiences with misleading ads and VERY high pressure sales, I was a little skeptical. Fred recommended options to me but really made me feel like I made the proper choice. I will do business with this company again.
I found this retailer by searching for the best price for the camera I wanted - after weeding out 'gray market' sellers. I did call to verify that this was a new USA version, and I was assured it was. I also called to follow up on my order and spoke with Fred - he again assured me it was the USA version and would be shipping out in the next day or two. My camera arrived about a week after ordering it & seems to be in perfect, brand new condition. I will update if I experience any issues with my camera. The only complaint I have at this point is that it said a signature would be required for delivery, but it was left at our front door without a signature. Fortunately my husband ran home for lunch and found it there - otherwise it could have baked in the hot sun or who knows what else. Not sure if that was the retailers mistake or UPS's.
I had a great experience with this merchant. I bought a GPS system and it arrived a few days later as promised, I got a free delivery upgrade for this as well. Their customer service rep I spoke to, Fred, was very helpful!
lol... the comment below is bogus. I called into the store and checked ext. 522. It is Fred... but he is in no way helpful. Call in before you go ahead and buy from the site... it will turn you away. Also, I checked his voicemail (hit * at menu, then 522, then 1234#) and they were all complaints. Check it out.
Received my Denon 3808CI receiver with no problem. Sure, I was asked about an aftermarket warrantee and accessories before they confirmed the order. But, they were professional during the entire process and standard shipping was very fast. I figure that they are not authorized dealers and may deal in merchandise obtained by less than orthodox means. So, my warrantee may be worthless. Still, I saved several hundred dollars, the item was unopened and it performs flawlessly.
In my perception this was my worst experience for the past 2 years. In fact I'm shopping online at least 2-3 times a month with different sellers. This time I spent almost 4 weeks and I still didn't get the right battery. Let me explain everything from the beginning. On thursday morning I ordered a Sony SR12 camcoder and an accessory kit. While checking out I was promised that all items are in stock and will be shipped in 24-48 hours. I also CALLED a couple of times to make sure that everything was indeed in stock. Check out page was very promissing, but then I went to a Customer Service page were I found that all items will be "shipped within 72 business hours". After receiving the order confirmation email I decided to wait for a tracking number util monday.
Then it was monday and I didn't get any tracking number or shipping confirmation, so I wrote an email to their support and received an answer from Jim who said that everything was shipped and tracking number will be sent shortly. This was monday evening. The same happened on tuesday. Again, I was promissed "a tracking number". On tuesday evening I realized that price went 100 OFF, so I could cancel my old order and reorder again, but since my package "was shipped", I decided to wait for a tracking number. Finally,on wednesday I wrote an angry email that I will block my pending card transaction if they won't send me a tracking number. They sent me a tracking #. Then I was shocked because they consistently LIED to me saying that it was shipped. I pulled out tracking information and discovered that my camcoder was shipped on wednesday night. Again, the point is that they REPEATEDLY LIED to me, so I wouldn't cancel my order and reorder again.
After receiving my camera I checked that I indeed received the US version and then started to examine accessories. Accessory kit wasn't the same as described on a website. Mini tripod came without the extension legs and the battery wasn't original Sony's. I checked their website again and realized that they used BAIT & SWITCH technique, so I would buy their acessories which are cheaper on ebay. Again, I contacted their customer support and this time I got an answer from Alex who asked me to call CS. It was friday and their CS was already closed, so I waited for another Monday.
On the next monday I called CS and carefully explained the situation, I said that all I want is the Original Sony battery and no more. They agreed and gave me a RMA #. They received the battery back on Wednesday, so I started to wait again. then another week passed.
On the Thursday, or 21 days after I ordered the camcoder I received the replacement and then I opened it I was shocked. They sent me a totally DIFFERENT BATTERY. It has twice lower capacity and price. I wrote them an email and they didn't reply to me. I will NEVER buy anything from them again.
Web site says "factory sealed, all factory accessories, full USA warranty." The reality is a gray market camera, no component connection cable ($40 to get it), no USA Canon warranty, European plug on the charger. I've contacted them via both phone and e-mail. So far, nothing. I would not buy from them again unless they make this right and soon.
I purchased a Canon EFS lens that was out of stock everywhere. Dubys was the only website that had the lens, I placed the order on a Friday, I received a confirmation email on Sunday and the item was shipped on Monday with a UPS tracking #. I never received a call from anyone trying to sell me anything extras, which I was kind of surprised as I expected one for the hood that did not come with the lens.
Anyway my purchase was supposed to be for a US Warranty lens, but it came today with a grey market warranty.
After looking at other websites (B&H) the import lens is 19.00 lower, honestly I needed this lens now so I probably would have bought the lens anyway.
Excellent customer service! Very helpful, and great prices! Fast shipping. Willing to go the extra mile to help a customer!
[update] 2008-01-25: I just realized that I did not get a USA warranty as advertised on the website. They are selling gray merchandise.
[update] 2008-04-14: I was contacted by this reseller a couple weeks ago about my review on ResellerRatings. They stated that they would provide a 3 year warranty for me at no charge. I received the warranty a few days ago. I didn't receive a Tamron warranty, the warranty is a third party warranty: RepairTech.
This review was modified by its author, TomInJax, on
4/14/08 7:58 AM.
I ordered the Canon 40D from them because Nextag had a 4 out of 5 star rating and the trusted ribbon beside their name.
Deleivery was fast but I received a gray market camera, I called them within 5 minutes when I noticed the non Canon warranty, they tried to tell me it had gotten lost but to register it on the Canon site, that it would be warranted. I called Canon and they told me it was a gray market for sure like I had suspected. I returned it within 1 hour at my expense of $29.00. I am now waiting to see how long it takes them to credit my card because now I have to wait for that to clear before buying a new one from a trusted dealer.Very upsetting to be lied to and then to be lied to again when you know better. I will post again if they do not credit me by tomorrow like the promised to.
I ordered a Nikon D40 from ibuydigital and the next day I received an email asking me to contact them to verify my order. When I did, the man I spoke to was very aggressive about upselling products and said that the battery that was included with the camera was only good for 20 minutes of shooting. When I said no, he kept pressing it, and then said that insurance would be an additional $45. There was no mention of this when I ordered the camera online, and I told him I didn't want to pay that. He said it wasn't optional and then told me that the manual that came with what I ordered would be in a different language. I would have to pay additional to order the one in English. At this point, I was disgusted with this place and their shady practices, so I just cancelled my order. Never again!! I guess you get what you pay for. Just like everyone else has said, this place is a complete scam. I can't imagine where the satisfied reviews came from.
