If you enjoy gambling then by all means order from these guys. From what I've read, as well as from my own experience with them, for every 10 orders that go well there are 3 or 4 that go horribly wrong. Just over a week ago I ordered a digital camera that was indicated to be in stock. Within the first 48 hours of ordering I recieved an e-mail saying my order had been processed in their system, so I was thinking great, it should ship very soon then. The reason I thought this is for one, I've never had an internet order that took longer than a day or two to ship, and for two it says on their site that "All orders are processed, billed, and shipped within 72 business hours from when the order is placed provided the merchandise ordered is available and in stock." A week passed with no notification so I gave them a call. I was on hold for about six minutes, which isn't too bad so I won't bash them for it, and then I spoke to a woman who told me she was sorry but my order hadn't shipped yet. She assured me they had upgraded the shipping and I should recieve it by the end of the week. Well, a few more days passed and I started scouring the internet for more reviews on ibuyDigital. I kept finding more and more dissatisfied customers. It was common for someone to place and order for an in stock item and not recieve it until a month later. After coming to the conclusion that I would not see the camera I had ordered for another 3 weeks, I promptly called them. After several minutes I spoke to someone and told them to cancel my order, but they informed me only an authorized employee could do this. I waited a few minutes then spoke to another guy, indicating I wanted to cancel my order, but was again told I would need to be transfered to someone authorized to do so. A few more minutes pass, and then I speak to yet another employee, who I could've sworn I had already talked to, and tell what I'm trying to do. He begins to tell me he has to find someone authorized to cancel an order, so I interject in a semi-annoyed tone and tell him I've been transfered twice already for the same reason. He quickly tells me he'll get the authorization to do it himself and less than a minute later, voila! I'm very happy I chose to cancel my order, because soon after I found the same camera on eBay for 5 bucks less and sold by a reputable store. Within the first 12 hours of ordering the camera on eBay, the package had been shipped and the tracking numbers sent to my e-mail. What a refreshing change of pace from ibuyDigital's run around BS-fest. If you're as foolish as me and decide to order from ibuyDigital, I would recommend canceling your order if you haven't recieved a shipping notification within the first week. After reading about the throngs of other people who waited around for these jokers to get their item(s) to them, you're taking a serious risk by paying a few bucks less and ordering from this place. Please shop around more and save yourself the headache and frustration.
I purchased Canon 50D from ibuydigital.com. According to their website, the unit is brand new and have factory warranty. The price was reasonable and shipping was fast. But what I received was a brand new unit with a store warranty card. The customer rep told me ibuydigital is not an authorized Canon dealer and Canon just wouldn't honor the factory warranty. It is a simple misrepresentation. I will have no problem with them if they simply put on the website that the unit does not come with factory warranty, but they will offer 1 year store warranty. But they just should not lie to customers.
WARNING. FRAUDE. DO NOT BUY ANYTHING FROM THIS COMPANY. I just tried buying a digital camera, and after having to call to confirm (where I was on hold for about 30mins). They said it was all ready to go when I get a random email the next day saying that my order was cancelled. I called back again (on hold for another 30mins) and they said they needed a copy of the credit card and a copy of a photo idea. WARNING. FRAUD
Looking for a Canon SX1IS camera,found the cheapest at IBUY. Placed the order on a Friday,received an email to "confirm order" Monday morning. I called up and was hit with a BIG
upsell presentation. I had ordered the camera without a memory card thinking I would use an old one. He told me it was a different size than the one I had,so I let him sell me on an 8 gig card. I asked him if it was a good price ,he said yes. It was an ok price. He tried to sell me on an extended warranty,telling me he would upgrade shipping so I would have it by July 4th. I didn't need it for that so I passed. Camera showed up as it was suppose to Monday. However the price was about 23 dollars higher than I was quoted. I called and was too late as their customer service closes 5pm est. I then looked around at some ratings sites and realized it may be hit or miss for saving the money I did. I was expecting the worse when I called today. However Regina was very professional and took care of things right away with no mess. She was a pleasure to deal with. I wanted a credit, a Return Number or I said I would pay 10 dollars more and get an accessory kit that included the card I got as well as some other items. She said she would send
me the accessory kit without any charge. Wow! A much nicer reslolution than I thought. I will probably look at them for future purchases,knowing the upsell will come. But that they do the right thing when needed.
Jeff
3 days after I ws told I would receive the items I ws promised they arrived. Do not do business with this Company if you can not deal with the upsell. Or at least don't cry about it after getting some of the lowest prices ever. This is the ifrst time I have ever wrote an online review. As I initially said I was expecting the worse when I read some of the reviews. But it turned out otherwise. I was not solicited to write this review. I am thinking perhaps they feel that a more straight ahead business model versus a New York electronic row type of business model is better. A few years ago who knows. All I know is I am satisfied and will buy from them again if the price is the cheapest.
This review was modified by its author, jeffmac, on
7/12/09 12:01 AM.
Absolute crooks! You must be absolutely ignorant to have a good experience with these people. The only way they will sell to you is if you buy extra over priced items. I declined all extras then the problems started and long story short they eventually could not process my order. Now I have to wait 3 days for them to credit my card back and I can buy from somewhere else.
Come on people! They have to make a profit somehow. So they lure you in with cheap prices but will complete a sale only if they can make up for it with the extras.
DON'T EVEN THINK ABOUT BUYING ANYTHING FROM THEM!!
I bought the canon 5d mark ii from them, called them about the order and they told me it's the non-us camera! there was nothing about that in their website. so i told him to charge me another 100 so i can get the us factory warranty camera. which ended up being 2699 which is not any cheaper than anywhere else.
I got the camera and it did not have any warranty with it. It was even in the kit box, which was obvious that they have opened it and took the lens and the warranty 0ut!
So i called them and they said they automatically fill in the warranty for me, and they can't send it to me!
i called again and said i want to return it, and the lady said she send me a warranty herself.. i googled and saw people had the same situation and got the warranty for some random NY repair shop.Finally I decided not to take that and return the whole thing.but they are refunding me 2300 instead of 2700!! they lied and stole my money!!
I ordered a Canon SD780IS point-and-shoot digital camera online. I was emailed to call a number to confirm my order. The operator was brief and courteous. He asked if I needed any accessories for the camera but no pressure. That was it. I got the camera by free UPS ground. I'm 100% satisfied - lowest price; great new, latest technology item; timely shipping.
I ordered a Canon EOS 5D Mark II from iBuyDigital.com on April 30th 2009. They processed my order that day. I had to call to get my payment to go through, but that was because my bank required me to be on the line when they verified my address. I called in and the payment went through. The next day 5/1/2009 my order shipped and arrived at my house yesterday 5/6/2009 one day ahead of the scheduled delivery (UPS rocks!). The box was a bit dinged up, but the camera seems to work fine and came with all of the proper items in the box. I paid $100.00 less than MSRP $2599.00 and paid no shipping and tax. At a store it would have cost me $2699.00 + $215.00(8% tax), a full $315.00 more. It was a good experience for me, and I would consider using them again for a lens or two when the time comes. You guys going to give me a discount for giving you a good review?
Horrible place to buy anything!
1) Took amost 2 weeks to get the camera I ordered, although I am located ~400miles from the warehouse.
2) False advertising. The website specifies taht the camera carries the factory warranty! The camera I got doesn't. I have a warranty card from some suspicious Brooklyn place.
3) Horrible customer service. They act like they are doing me a favor. I am on hold for the past 30 min now.
I will dispute with my CC company and make sure I have the last laugh!
I ordered a camcorder on 4/10 online from dbuys.com. They sent me an email 4/13 requesting me to call them. (wasted 3 days) So I called them on 4/14. It was the usual extended warranty, battery stuff. And the gentleman assured me the product will be sent out ASAP.
As of today, 4/22, 12 days after I placed the order, I still don't have the camcorder, no tracking number, my credit card is not charged.
So I call them up, after several transfers, finally a gentleman pick up my call, but not as patient as when I called them the first time. I asked when it took so long, he said because of free shipping. I asked when they will charge my credit card, they said they will charge it when UPS pick up the item. That implied they are lying.
It takes so long because they have no stock. So there is no UPS pick up, so the credit card was not charged.
They said they will send me a tracking number. I really want to cancell this order. This dbuys.com was very good before. But I guess the economic condition has deteriated so much that they are running the wrong way to do business.
I ordered two Panasonic Projectors that cost almost 5000.00 and was waiting back from DBuys to send us some info on shipping or at least when THEY WERE ARRIVING. I called after a week to find out that my projectors I ordered are OUT OF STOCK! They called their vendor and they were out of stock. Not to mention now the projector has jumped up in cost everywhere at least 300 DOLLARS!!!
I WILL NEVER GIVE THEM MY BUSINESS AGAIN!!!
The reviews were definitely mixed for this store, but I decided to order anyway since there were several "very satisfied" customers and their price was MUCH better than everyone else's. (except Broadway Photo...LOSERS!) I was praying that I would be one of the very satisfied customers and I certainly was. Wow! I recd the standard email to call and confirm my order. I spoke to Steve who was pleasant and right to the point. I had my defenses up and expected him to try to sell me a bunch of unwanted crap. Well, much to my suprise. He didn't try to sell me anything else. He simply confirmed my name & address and asked me if I had any questions. That was it! I was so surprised. I didn't have to haggle whatsoever. The ground shipping was free and the item arrived in 7 days. The Sony DSC T-700 camera I purchased was recd in perfect condition. It was also very well packaged. Bottom line: I was very pleased Ibuydigital.com and would definitely order from them again.
First, they called me at home, instead of at my office during the day, as I specifically told this. This meant that my spouse -- whose gift my order was supposed to be -- had to tell them to stop talking about the order and to call me at work.
Second, it took them ten days to ship an "in stock" item.
Third, it turned out that their listing of the item was fraudulent in the first place. They say, on many pages, "Shop with confidence! All products we carry are factory sealed, complete with all factory supplied accessories, and a full manufacturers USA warranty." But this was not true of this item.
In fact, the item is an import, and therefore does not have a full USA warranty. I know that it is an import without a warranty because it did not come with a warranty card and the power cord was not a USA power cord (i.e. it had the wrong kind of plug).
It is clear that the know which item for which their claim of "full manufacturers USA warranty" is untrue, as some small minority of their item pages do not have this text. For example, newer Nikon camera often lack this, whereas older (i.e. outdated) models do have it.
I bought a supposedly new Pioneer SC-07 receiver from Ibuydigital on November 13, 2008. I tried to hook it up on December 7 and 8. It was defective in that it could not process HDMI signals (though it has five HDMI in terminals and 2 HDMI out terminals). That it was defective was confirmed online by Pioneer technical support. Ibuydigital refused to accept a return of the defective receiver. Ibuydigital's operator said an announcement on their website (to which buyers are not directed) entitles Ibuydigital to sell defective receivers and refuse to take them back. Pioneer refused to stand behind its product.
