I ordered a Canon EOS 5D Mark II from iBuyDigital.com on April 30th 2009. They processed my order that day. I had to call to get my payment to go through, but that was because my bank required me to be on the line when they verified my address. I called in and the payment went through. The next day 5/1/2009 my order shipped and arrived at my house yesterday 5/6/2009 one day ahead of the scheduled delivery (UPS rocks!). The box was a bit dinged up, but the camera seems to work fine and came with all of the proper items in the box. I paid $100.00 less than MSRP $2599.00 and paid no shipping and tax. At a store it would have cost me $2699.00 + $215.00(8% tax), a full $315.00 more. It was a good experience for me, and I would consider using them again for a lens or two when the time comes. You guys going to give me a discount for giving you a good review?
Horrible place to buy anything!
1) Took amost 2 weeks to get the camera I ordered, although I am located ~400miles from the warehouse.
2) False advertising. The website specifies taht the camera carries the factory warranty! The camera I got doesn't. I have a warranty card from some suspicious Brooklyn place.
3) Horrible customer service. They act like they are doing me a favor. I am on hold for the past 30 min now.
I will dispute with my CC company and make sure I have the last laugh!
I ordered a camcorder on 4/10 online from dbuys.com. They sent me an email 4/13 requesting me to call them. (wasted 3 days) So I called them on 4/14. It was the usual extended warranty, battery stuff. And the gentleman assured me the product will be sent out ASAP.
As of today, 4/22, 12 days after I placed the order, I still don't have the camcorder, no tracking number, my credit card is not charged.
So I call them up, after several transfers, finally a gentleman pick up my call, but not as patient as when I called them the first time. I asked when it took so long, he said because of free shipping. I asked when they will charge my credit card, they said they will charge it when UPS pick up the item. That implied they are lying.
It takes so long because they have no stock. So there is no UPS pick up, so the credit card was not charged.
They said they will send me a tracking number. I really want to cancell this order. This dbuys.com was very good before. But I guess the economic condition has deteriated so much that they are running the wrong way to do business.
I ordered two Panasonic Projectors that cost almost 5000.00 and was waiting back from DBuys to send us some info on shipping or at least when THEY WERE ARRIVING. I called after a week to find out that my projectors I ordered are OUT OF STOCK! They called their vendor and they were out of stock. Not to mention now the projector has jumped up in cost everywhere at least 300 DOLLARS!!!
I WILL NEVER GIVE THEM MY BUSINESS AGAIN!!!
First, they called me at home, instead of at my office during the day, as I specifically told this. This meant that my spouse -- whose gift my order was supposed to be -- had to tell them to stop talking about the order and to call me at work.
Second, it took them ten days to ship an "in stock" item.
Third, it turned out that their listing of the item was fraudulent in the first place. They say, on many pages, "Shop with confidence! All products we carry are factory sealed, complete with all factory supplied accessories, and a full manufacturers USA warranty." But this was not true of this item.
In fact, the item is an import, and therefore does not have a full USA warranty. I know that it is an import without a warranty because it did not come with a warranty card and the power cord was not a USA power cord (i.e. it had the wrong kind of plug).
It is clear that the know which item for which their claim of "full manufacturers USA warranty" is untrue, as some small minority of their item pages do not have this text. For example, newer Nikon camera often lack this, whereas older (i.e. outdated) models do have it.
I bought a supposedly new Pioneer SC-07 receiver from Ibuydigital on November 13, 2008. I tried to hook it up on December 7 and 8. It was defective in that it could not process HDMI signals (though it has five HDMI in terminals and 2 HDMI out terminals). That it was defective was confirmed online by Pioneer technical support. Ibuydigital refused to accept a return of the defective receiver. Ibuydigital's operator said an announcement on their website (to which buyers are not directed) entitles Ibuydigital to sell defective receivers and refuse to take them back. Pioneer refused to stand behind its product.
The seller’s name: “ibuydigital.com”
At this seller I had the worst internet shopping experience in my life. I’ve placed an order in 5th of September. I did not get any e-mail, which confirmed my order and payments. Fortunately I’ve print order confirmation right after I placed an order.
When I placed an order I was outside the USA, so my phone was switched off. They called me and left message to call them back to verify my payment info. I’ve send them FOUR emails asking about my order status - NO ONE ANSWER.
Than I called them back and verified my payment info (it was 09/11/08). At 09/15/08 they said me that they will ship me my order “very shortly”. Next day they said me the same. At 09/17/08 they said me that they will ship an order “today at the end of the day”. But even today order is not shipped yet!!!
If you do not want to buy stuff without order receipt, without attention to your needs, without answering on your emails, with holds you on telephone line for more that 15 minutes - DO NOT BUY AT THIS SELLER!
I can't believe what a horrible experience I had with this retailer. I should have just canceled the order as soon as I got the confirmation email requesting that I call them to "confirm" my order. Of course, the true purpose was to give be an extremely aggressive sales pitch for a ridiculously overpriced accessory, a warranty for a light bulb that cost 50% of the cost of the item itself, and another warranty for the projector I was attempting to purchase. Over the course of the next two weeks, I received no communication at all until one day I found a UPS notice on my front door when I came home from work. That's fine as I'd rather get a notice then find a $2500 projector sitting on my front porch. I contacted UPS so I could pick up my package in person. Within 90 minutes of making this call Central Digital recalled the package. Their only attempt to contact me was to leave a voicemail to "confirm" that I was picking it up, but my this time they had already recalled it, so that was meaningless. The only way I found out about the recall was when I arrived at UPS to pick up the package.
Of course, their customer service is only open until 5pm, so I had to wait until the next day to call them, and they told me they have a policy against people picking up their packages in person. Ridiculous. Then they tried to tell me there would be a restocking fee for the package that I never even laid eyes on. In the end, they agreed to refund the full price, but only after 45 minutes on the phone, and I'm still waiting for the refund to show up on my credit card, so we'll see.
In the end, I have never had such a terrible experience in making a purchase, and have only managed to waste three weeks of my time.
Update: After I posted this review, I got a call from them saying that they refuse to refund the full purchase price because I gave them a bad review. Now I am forced to dispute the charge via my credit card. Completely insane. They basically stole my projector from me.
This review was modified by its author, achacey, on
9/4/08 3:23 PM.
I ordered a Pentax K20D (Mfg Part #: 19381) from IbuyDigital in time to qualify for the $100 rebate. The item was listed as having a “factory warranty” and was not indicated as being “gray market”. It was also listed as being “In Stock” and “Usually Ships in 1 to 2 business days”. I was called the following day to “verify my information”, and get the pitch to purchase additional items. I was told the camera was a genuine US product. The item shipped a week after I ordered it, and the part number on the box was 19385. The part number had been covered by 2 stickers and could not be used to apply for the rebate. There was no US warranty card, only a generic card, with no company name on it, to mail in. Given the different part number, and stickers, this was clearly a gray market camera. Since the camera arrived after the rebate expired, and I had only 3 weeks left to submit the paperwork for it, I didn’t bother to try to return the camera, since I knew it would take a month to resolve the issue, if it could even be resolved. I know the agony of trying to return a product to IbuyDigital would not even be worth trying to get the $100 rebate. Bottom line, don’t buy from IbuyDigital.
Grey market products! BEWARE!!! I ordered a Canon 40D with the lens but later they sent me an email to confirm the order but when I called they told me that they didn't have it. When I told Jim that the CSR who I talked to before told me that they have it, they Jim answered angry and told me that they had the US version but not the overseas version. When I asked him to clarify, Jim told me in harsh tone of voice that the one I purchased was the camera with overseas warranty not the one with the US warranty. The website didn't specify and the emails I got from the store also don't mention that you're getting a US version or overseas version. Clearly they are trying to sell Grey Market products as US market products. Here's part of the description taken from their website;
"Condition: Brand New, Factory Warranty"
P.S. I wouldn't had ordered the camera if I knew it was Grey Market camera.
Ordered a Zumo 450 GPS on 7/9 with 1-2 day shipping for an extra 50 bucks. Site said in stock, person on phone assured me it would be delivered by Fri 7/11. End of business day EST 7/10, charged my account but did not provide a tracking #. Called customer service, they claimed that my billing address was not a match on the credit card (even though the card was charged 534.00), not possible. I canceled the order. We will see how long it takes them to credit my bank account back the money.
Not only will I never use this site, but I will never use a small internet reseller of electronics again. They are all scam artists.
If you read these positive reviews they are clearly schill reviews written by the same person. I thought RR.com could do better than this.
To the person writing these schill positive reviews: Almost NOONE remembers the name of the person on the phone when the transaction goes smoothly. So keep writing, "oh Derek was great!" all you want. Your reviews are obviously bogus.
But why was I even using DBuys? Because price comparison sites including reseller ratings were showing false prices for major retailers mots notably Amazon.com.
RR, pricegrabber, yahoo shopping, and just about every price compare site had a price of between 80-300 dollars higher listed for Amazon.com than the actual price of the device if you searched on it directly at Amazon.
Also if you click on the higher price listed for Amazon in the price compare you are taken to Amazon.com where Amazon glady charges you 200 or more dollars over their prices for the device and kicks back the difference to the price comparison site.
So I thought dbuys.com had the cheapest price by using these sites, only to find out by going directly to Amazon.com that the price was over a hundred dollars less.
Which leads us to the conclusion, Of course dbuys didnt ship my order as promised, because they need time to buy the device from Amazon, and reship it to me and pocket the difference.
You electronics guys are a piece of work, and I will let every single soul I can get my hands on know what a scam you are running.
This review was modified by its author, reviewer2000, on
7/21/08 10:51 AM.
I was able to receive my product in a timely manner and the product preforms as described. I guess the old saying, "you get what you pay for" applies here. For a lower price, in order to complete my order, I had to talk with a clerk who tried to sell me products that I neither wanted nor needed. I found this not an acceptable trade off for a lower priced product.
