Terrible product and service! The battery I received from them was very poor and became unusable a little over a month of use. After a month there are no refunds but you can ship it back for an exchange but the costs of this approach the costs of a new battery!  
 
They sell very, very poor batteries.

I would warn anyone against purchasing from this "merchant". Ordered two cell phone batteries, receive no e-mail confirmation, no shipping confirmation, but they were able to charge my credit card. Have now disputed the charge. Telephone number provided on credit card authorization not in service. Telephone number off website registrar notin service. Address for returns is UPS drop box. Company owner apparently one Charles Shunshing Tsang. Better Business Bureau has more than 160 complaints. Be afraid. Be very afraid.

I purchased two cellphone batteries and a leather case. They arrived quickly, no problem there, but there was something wrong with the battery and it FRIED my cellphone. I have had to replace my cellphone. I am in process of trying to get a refund; from what I've read on this site, I'm not holding out much hope.

Don't waste your money dealing with this site.  
 
My wife and I decided to buy back-up batteries for our cell phones so we decided to buy from Factory derect cellular because they seemed to have good prices and claimed high quality. Well, one battery didn't hold a charge at all and the other marginally. The wife decided to send back the one that she got but was charged a 20% re-stocking fee for a defective battery! There's no way to talk to a service rep and only get back generic emails.  
Do youself a favor and spend a few dollars more and deal with a company that provides service and good communication.

Rec'd Motorola V710-1600L Lithium Ion Battery Monday even. Put it in my phone and when I plugged in the charger a "red" battery started flashing. I figured this was not good. I emailed Factory Direct and got a generic response. Oh well, $30 shot in the butt.  
They don't have a phone number listed, BEWARE!!!!!!!  
Ron

I placed an order with this company through the internet, paying with my credit card as instructed. I did not receive any documentation to confirm the order was received, and assumed that since I was ordering from Canada the order was not acceptable to them. The charge on my credit card showed up in June, 2005, but the product never did. Attempts to enter into correspondence with the company have been unsuccessful. A bad experience for me, and I'm out $51.00. John Page.

Looks like I had the same experience as everyone else. I ordered a data cable with software for about $15 more than just a data cable would cost somewhere else. Figured the software was something special. It's not. It's software that is available for free on the internet. It came on a writeable CD,as though someone in the store burned it themselves. The software is not the latest version that is available and requires hunting down drivers from other websites to work. It took me about 4 hours ( background: I am software programmer ) to get it to work. I do not recommend for non tech people.  
 
I also ordered 2 cases for my phone as I had trouble deciding. Their site has a page for accessories specific to my phone. I ordered from this page. Neither case fit my phone.  
 
I paid for shipping to send the cases back for exchange. ( I guess I'll eat that cost ). Their instructions on returning items is difficult at best to figure out. I have not heard from them since.  
 
Update: I received the replacement cases 3 weeks after sending them back. I was never contacted by the company after I had shipped the original cases back and my email to them had gone unanswered.  
 
However, in spite of the time that it took and the fact that I had to eat the postage for something I consider to be their mistake they did make good on the replacement so to be fair I wanted to note that here.  
 

This review was modified by its author, dcp8822, on 12/1/05 1:39 AM.

I cannot say it enough. Do NOT buy from this store. It must either be a scam or a joke. I place my order early Dec. After 3 weeks and several emails and finally reading the plight of numerous people, I decide this is not coming. I call my bank to contest the charge, they set it up the dispute and then give me a phone number for them on their records. The number is 7133949968.  
 
I call (of course they don't pick it up), I leave a message saying cancel my order and I am contesting the chaarge. I also write down the fax number given on the voicemail answer voice (7133949970). I send a fax. Within 1 hr, I get an email from "matt" saying, your order has just been sent, expect it in a couple of days. How incredible?! So it took 3 weeks to send my order? and after my running around? Meanwhile 5 weeks later I still haven't received my order.  
 
Any website that does not offer a number to call for enquries should be avoided. This is a lesson, before I buy in any online store, I will check if there is phone number and if I can talk to someone.  
 
Save your peace of mind, stay away from them.

This review was modified by its author, ugochuik, on 1/7/05 5:46 PM.

I think it should be illegal for a catalog or Inernet retailer to charge the purchaser for an order WEEKS before it is shipped. I placed an order 11/29/04 and my credit card was charged IMMEDIATELY. The order was not shipped until 12/15/04 and not received until 12/20/04. The credit card bill arrived long before the items ordered did. Before I got the items, I sent an e-mail inquiring about the status (they won't give you a phone number to call), and never received a response. I won't use this company again.