I ordered Nec FE1250 Monitor the next day the russian old man called me and confirmed the shipping, like some old russian jewish man and I didnt like sound of it... Ok in 3 days my monitor was shipped Monitor should be Grade A (like new) condition instead it had a lot of scratches on surface and on screen plus i turned it on it had blur image , sunburn spots , color changing, dead pixels (more than 6 for sure) well I looked at back of monitor I thought i maybe can bypass their customer service and Send it for replacement directly to NEC-MITSUBISHI but it was said October 2000 exectly 3 years :( so i called them asked for refunding money they said they will contact fedex and once they will get my monitor they will return money 1 week later i called them ask where is fedex they said that they were too busy etc... and they said they will decide untill next day. The next day this old man contacted me and said that they have Return Policy in which if i want to return their product i have to pay full shipping and handling and they will charge me 20% off the price of this monitor so of course i said i want replacement. 2 weeks later (now) after they got my monitor they still dont send me and ive read reviews i already afraid to think of something that can happen like they will send me bad monitor or different monitor etc... Im very dissatisfied with this company I wouldnt recomend anyone to deal with them and i wouldnt buy anything from them in future. Why those kind of stores are still out there??? Cant someone close it down ? Alot of people wasted their money on them i think they deserv to be closed down.