I bought a PC from a Denver store while traveling with a $50 rebate...submitted all paperwork, etc., etc. I live in NC and by state statute, receive a 30 day period to submit rebate vs. the 15 days indicated, it even states this on the bottom of their rebate form. Anyway, I received a postcard back from MC indicating that they can't mail a check to my PO Box (although the postcard was mailed to my box?) and that I missed my dates. I resubmitted with the NC statute and highlighted their own receipt saying the same thing with confirmation of my submission dates and a physical street home address...but nada and can't get a return call or e-mail. I've bought 2 other laptops from other stores, and I have to outfit my new office with 6+ staff and will be shopping elsewhere. Seems like they went to a big effort to not have to pay a $50 rebate - and I don't have the time or energy to submit this to my state Atty. Generals office for resolution. Simply lost me as a long time customer.

This review was modified by its author, jbski, on 9/15/09 6:27 PM.

Good: the offline store has very good prices on some items.  
Bad: the online store sucks, the offline store personnel sucks too.  
 
I purchased MS Natural keyboard 4000, OEM version since it's only half-price compared to the retail one. I did it online to save time visiting the store. Paid extra $6 S&H. They sent me some crappy mouse instead.  
 
The customer service guy told me to go to the store and get a replacement (what did I pay the shipping for - the in-store pickup is free). The store customer service told me to go and find the keyboard on the shelves myself. Very nice of them taking into account the fact that the OEM keyboards have no readable labels on them and I had to check a lot of boxes. I asked a sales guy to help me, but he said he's too busy and ran away.  
 
After about an our I left the store. Had to call the customer service again and they promised to ship the keyboard and return label for the mouse. I hope this time they will send the right item (still waiting for it).  
 
So, the result of this is waste of S&H charge and about 2 hours of time in the store. If I knew how this store works, I'd better pay another extra 5 bucks and order the keyboard from some other store.  
 
BTW, a sales guy in the store tried to convince me that OEM keyboards can not be sold without "some hardware like a computer".  
 
UPDATE: Thanks to the MCOL, the keyboard finally arrived. The conflict has been resolved.

This review was modified by its author, kalobok, on 8/25/09 8:15 PM.

purchased a hp220us on that date because it was an inexpensive pc that the salesman said had two rebates ...a 30.00 from HP and a 100.00 from Micro Center.... all paperwork was processed after returning home....several weeks later i recieved the one from HP but never from Microcntr... in correspondence with the manager from the store in mayfield hghts, oh the store where it was purchased... the company came back and stated that they never offered the rebate in the first place but according to there website they do and update it every couple months... i am very dissapointed with the company and will think twice before purchasing form them again

I purchased a Samsung ML2510 printer from them & it quit printing after only 42 pages. Printer had wrong Toner. Manager would not even call me  
back; employee said nothing they could do.  
Their customer service does not appreciate the customer who pays their salary.

Ordered Acer Aspire AS5515-5831 notebook from on-line store for pick-up today. The store accepted the order, took credit-card information and printed the confirmation.  
 
Then I have got pick-up cancellation message: item is not avaliable, even when it was shown on-line as available and took the order.  
What a mess! This is not the first time that I had misinformation from this vendor. Of course sometimes it has good deals, but customer service is horrific.

This review was modified by its author, micro117, on 6/5/09 5:20 PM.

We bought an Acer Aspire One from the store in Houston, Texas, in December. Was told by the sales person that if something happened with it, they would honor the 1 year manufacturers warranty in the store, no problem. On vacation 2 weeks ago, it decides to start not registering the battery being attached. So when we get home, we go to MicroCenter. They tell us they can't do anything with it, and it'll cost us at least $60 to have them send it to Acer. We speak to the manager, and get the same. The lady at the service counter told us to badger him, because he could just take it back and give us a new one, as he has apparently done before. Didn't work for us. Went back today and spoke to a different manager, same deal. And she was very rude when I told her that she needed to have a meeting with the sales associates, because they do not need to be lying to the customers about them honoring manufacturers warranties in store. We were told that they do, on 2 seperate occasions.  
 
So beware, they will lie to get your business, then leave you jacked up when you call them on it.  
 
**EDITED 7/21/2009  
Yeah, they called us, and talked to my husband. I don't know where they get that we are satisfied with the outcome. They want us to buy a $100 extended warranty, then they will take care of my computer.  
 
Instead of what we were told when we bought it, that they would honor the MANUFACTURERS WARRANTY in store, at no additional cost to us. We were told that on 2 SEPERATE OCCASIONS.  
 
I am not satisfied at this time, as they lied to us, and have done nothing to resolve my issue except try to sell me an expensive, and rather worthless, extended warranty.

This review was modified by its author, lonelyfilly, on 7/21/09 2:05 PM.

I have very unpleasant FIRST experience of buying product in microcenter, I ordered the PNY Geforce 9500 and got the confirmation email. Shortly after receiving that email, they sent me another email about order cancellation due to either payment authorization or product unavailability. What I dont understand is why this company never try to contact me to verify the payment before canceling my order. second, if the product is not available, why they still display it on their website even until the day after I got my cancellation. What kind of seller still trying to market its product after knowing that such a product is no longer available, I won't consider this seller anymore for my future purchase.

Long story but let me make this unpleasant experience short if possible.  
 
On January 24 2009 I purchased a replacement hard drive for my laptop. I purchased the hard drive from the Microcenter in Sharonville OH and paid to have them install it. On April 5 2009 I noticed that the laptop would no longer boot so I took it to Sharonville Microcenter and paid $75 to have them diagnose the problem. Two days later they called to inform me that it was a hard drive problem which they could repair by replacing the hard drive and reinstalling windows XP professional. I told them to proceed. Two days later I went to the store to see if the computer was repaired. They said it they were still working on it. I asked for a manager who looked in to the matter and said that since it had failed so soon after pruchase and that they were backloged on repairs that they would cover the cost of the repair under warranty. They called last evening to notify me that the repair was complete. I went to the store today after work to pick up the laptop. They first asked for $200 for the repair. After I explained what I had been told they lowered the repair to $95. I asked for a manager who never arrived after waiting 15 minutes so I left.  
 
This is totally unacceptable so I will go back tomorrow and probaly pay them their ounce of gold and never do business with them again.  
 
PS I had asked them to notify me when a flat screen monitor which is out of stock is in stock. I will not need to purchase the monitor or future computer hardware or software from them.  
 
They really come across as not knowing what the ight and left hand is doing.

On April 2nd, MicroCenter's website stated that Tustin, CA store had TWO of the 13.3" macbook in stock, the one with a $200 rebate. I place an order for an in store pickup. Shortly thereafter I got the "we received your order" email. Two minutes later, I got an another email stating the order was canceled due to item out of stock.  
 
Question: How can a company mislead the customer this way, and have them go through the entire process of placing an order. I'll be keeping a CLOSE eye on my credit card bill ensuring I'm not charged for an item I couldn't buy.  
 
**MicroCenter** GET A CLUE: This is 2009, and not the time when internet or eCommerce was just surfacing. Providing real time, accurate inventory should be a CORE function of your website. If amazon.com operated similarly to your webite, they'd be out of business by now. At a minimum, if your website DID allow me to place an order, it should be honored and get placed in some sort of a wait list, or better yet, offer a similar product (another Mac model) for the same price as the original. Now, THAT is good business.  
 
What can you say in your defense, Micro Center ?

Terrible experience, I placed two separate orders last weeks for two different items. Both shown in stock when I order, then sent me e-mail inform me that item is OOS couple of days later. I don't know why it took them so long nor why their inventory system remain completely trash all these years. I will never shop here again.

I have placed two orders with two separate Microcenter locations online over the pass two days and have had both cancelled with 10 minutes after getting a confirmation email. I was told in both instances that the online deals really did not exist. I asked how could I know what was really avalilable and was told by Kim at the Marietta, GA location that "if it seems to good to be true then it probably is". Umm, shouldn't any good deal at a discount electronics store "seem to good to be true"?  
 
What a screwed up company! They didn't even offer to make up for it help me find what I was looking for or anything. Here was an opportunity right in front of them to try to correct a mistake and keep a customer for life, and they passed it up without even noticing it.

Microcenter had the Nikon AF-S DX VR Zoom-NIKKOR 55-200mm f/4-5.6G IF-ED Lens for $149.99 on 1/23/09. I could have ordered it online, but stopped by the store in Santa Clara to get it sooner. Sales guy in Peripheral Sales said they had one in inventory; searched but could not locate it. About 45 minutes later, he said he would search more thoroughly after the store closes, and if they had it, I can come pick it up, and if not, he would have one shipped from another store. In any case, the cost to me would be the same price. No phone calls from him whatsoever. So called him back a few times days later. Left several messages. No return calls.  
 
Extreme thumbs-down for 1) not honoring their word, 2) empty salesman promises, and 3) wasting my time, both at the store, and on the phone.  
 

I placed an order in Dec. 08 for a game that went on sale online. I then received an order confirmation. Then shortly after that I received a cancellation notice that the item was out of stock or there was an issue with charging my account. Checking online forums produced numerous other customers that were experiencing the same issue so this led me to believe there was a supply shortage. This is acceptable in most cases, except that now I receive and inordinate amount of emails that I never signed up for from this store and attempting to unsubscribe was a pain in the butt, which I stil haven't accomplished.  
 
Just this morning I placed an order for the same item that went back on sale. However, the same scenario happened and I am left without the product, email advertisements that I never signed up for, and mostly a waste of time.  
 
Stay away from this store, they have no inventory management system in place available online and use this as a way to subscribe people to their emails. But, the issue is exacerbated by the fact that providing a "In-stock/Out-of-stock" notification on their product pages should not be that big of a deal since they were clearly able to find out that they needed to cancel mine along with numerous other persons orders (they couldn't all be due to account charging issues).  
 
My advice is not to give them your private information and purchase from more reputable stores.

To Whom It May Concern:  
 
I received a cancellation notice for my order.  
 
I was just told today that it was being shipped. I am very disappointed with your company. I have gotten the run-around ever since I first placed my order on December 30. I cannot believe that you still have the product showing on your website and it is no longer available.  
 
I received a phone call on 12/31 questioning the shipping address because it was different than my billing address. After that phone call I understood that it was being shipped within a few days. I then saw a transaction on my bank account with the amount of the purchase on 1/5 so I expected it was shipping. Then on 1/7 I found the transaction had disappeared. I called Micro Center Customer Service and they told me they were waiting for a phone call back from my bank for authorization. Authorization? I don't understand why they would call for a credit card authorization? Why didn't they tell me that on 12/31 when I spoke with them?  
 
Anyway, your employee called the lost and found number and they never got an answer so my order sat. So when I spoke to Jamie today she let me know all of this and I gave her the correct number for my bank...still don't know why they had to call for authorization but they did and the bank was confused as well but told them to withdraw the money.  
 
Jamie said it was going to ship in 1-3 days and now I get this email saying my order is cancelled. And what is more disturbing - My account was charged again today!  
 
I am a very dissatisfied customer...or non-customer since my order was cancelled.  
 
Please get your company and ordering department more organized so that another customer will not have to go through this horrible situation.

Out of the last half dozen orders or so that I have placed (probably at least 20 items), they had 1 item. Even though there system showed in stock (in some cases a lot in stock), they couldn't find them and canceled the orders. One time, I went to the store anyway, and they actually had an item that the canceled claiming out of stock.  
The last time gave me a real shock about how they handle debit/credit cards. I ordered a 32" lcd tv that showed in stock. 4 minutes later the order got canceled, but they went ahead and put a hold on my checking account for several hundred dollars. They blame it on the bank, but after spending the whole morning on the phone, I did determine that they are just not releasing the hold. They wait for the bank to automatically drop it off after 3-4 business days. I demanded it get released and they did it right away (after 3 days. They said, what, are we supposed to manually release every hold? I would say so if you are going to cancel every ones orders (especially if the dollar amount is high). Plan on your order getting canceled and your money getting tied up for days if you buy anything large.