Oh, yeah. That's why I haven't purchased anything from Micro Center in 4 years.  
 
I was looking for a portable hard drive and a light for my Sony PRS. Micro Center had both on their website so I place an order online to pick up in their Richardson Texas store. This was going to be a fast in and out in under 10 minutes so I had time to get home and make dinner.  
I received the confirmation that the order was ready to be picked up on my iPhone as I was pulling into their parking lot. I went in and straight to the pick up area. There was only one other person ahead of me and it looked like they were finishing up her order.  
Looked like. Apparently no one knew how to process an AR order for UTD. I waited in line for 30 minutes while no one acknowleged the fact that I and now 6 other people were standing there. There were two associates and three managers trying to ring this order up. They called UTD twice trying to get the account number. I now know that one manager snapped on an employee and that her favorite candy is peanut M&M's - He wanted to apologize.  
 
After all this I was finally there at the second register that it never occured to anyone to sign into while we were all waiting, ready to pay and get out the door. Unfortunately, only one of my items was there. I take full responsibility for not noticing that the email showed one item unavailable. My fault absolutely. But, when I asked about the missing item I was told twice that if I wanted to I could go try to find a replacement.  
 
I told the associates to forget it and started to walk out the door. Before I walked out the door I decided to ask for a manager and give them a chance to redeem theirselves. And who was the manager? One of the 5 who spent 30 minutes ignoring my presence at the register. Sigh.  
 
I explained my frustration and she agreed it wasn't acceptable and then handed me off to an employee who was going to walk me to section of the missing item to look for a replacement. This employee handed me off to another employee who took my print of the item I was looking for and disappeared. For another 30 minutes.  
 
Needless to say I left the store, went to WalMart (by this time dinner wasn't getting cooked)purchased the item, and then took my family out to diner at Friday's.  
 
By my count Micro Center owes me for an hour of my time and the cost of dinner. I will be posting this story on every networking site I belong to and sending it to every person I know. I work for an IT company and all of my little techno geek employees will hear this story every chance I get.  
 
I wish this bad experience was the first I've had with Micro Center. Maybe I'll have forgotten about one in another 4 years, too.  
 

This review was modified by its author, pattiepor, on 2/23/10 11:16 AM.

This store just moved into town and I'm already tired of them. Bought an Xbox system that had to be returned 3 times in one week. I just ordered another item online. It showed 2 in stock. Today I get an email stating my order has been canceled.  
I'm finished with these clowns. They'll never beat Best Buy with this type of service. Also noted that all of the responses to complaints on this site were just a bunch of excuses. No real results to anyone complaints. I won't go back to the store or shop online anymore.

Ordered a hard drive on 02/02/2010 and get a confirmation email the next day saying it will ship as early as 02/24/2010 (22 days to ship is early?)I email them saying cancel my order. I did not receive anything back regarding the cancel so I call and the person tells me my order is off to their warehouse and will ship that day. I say fine, I'll keep the order then. I send an email as good measure stating to disregard my previous email about cancelling. 2 days later no shipping confirmation email yet. I call again. The person says my order is now at my local store and will ship the next day. She assures me it will ship! I agree not to cancel. Well, today, now 8 days later I get an email stating the order has been cancelled! NICE! My experience before with this crap company, I called to see if they had a certain video card in stock at the local shop. The sales guy puts me on hold forever to check, finally comes back on saying they have plenty of them in stock. I drive to their store which is pretty far away for me to find out they don't have the card in stock! I will NEVER do business with this crappy company again! Microcenter can't even come close to Newegg on any level.  

This review was modified by its author, Lothar1974, on 2/9/10 12:51 PM.

Stay away from this scam store. Absolutely horrible. They cancelled my order and stay my phone# can’t go through my credit card. BS!!!! This is my only phone# with my credit card for over 5 years and never have problem with other website like newegg.com, dell.com, or frys.com. They event call me to confirm and this lady tell me my order will be ship next day. Few hour later, they cancelled my order. I try to reorder and this product becomes an in-store product only. If I’m going to go to store, why the heck did I order it online & pay delivery. The closest store is 120 miles away. Call to reinstate and got denied. Call my credit card company and they state they never hold/stop charge from Microcenter because the order is bill & ship to my billing address with confirm phone#.  
Meanwhile, they send me junk mails where I never sign-up to receive their promotion. Will file another complaints with BBB regarding their selling practice.  
Only reason I make this purchase was because they have this item just few bucks cheaper then other store. However, it seen you will never gonna get your order. Now I have to reorder it again with my long time vendor: Newegg.com  

I honestly don't understand what these folks are doing over there. It's ok if they do not have a real time inventory system. However, if thats the case, you cannot continue to let the consumer 1) search for a product 2) add it to the cart, 3) provide a credit card number to "hold" it if you do not have the item in stock. Do not offer it at all. I called and spoke with a manager and told him that for 3 days I have ordered the same model laptop 3 straight nights. Once I rec'd nothing at all, even though I'm supposed to hear something in 18 minutes. 2nd time, I rec'd a cancellation. On the 3rd day I even received a confirmation that my order was ready for instore pick up. I was literally getting ready to get in my car and drive to Boston from a state away, Providence, RI when I recieved a 2 sentence email. "Dear Sir, unfortunately your item is not available for pick up. We apologize for the inconvenience." I called the manager of the store and he told me the Laptop had a broken hinge and that it was not ready for sale and needed to be fixed. I told him fine, but it was my laptop. He told me no, it's not ready for sale, no matter what the confirmation told me. So I argued that I 1) Ordered and 2) Gave my credit card to Hold it and 3) Rec'd a confirmation to pick it up and still I cannot have it. Fine, if it's broken surely I can have it fixed. So I asked if I had first rights of refusal for the product when it is fixed and I was denied. However, they stated I could buy it "as-is" but they would not pay to have it fixed. What kind of operation are they running over there? So it's not ready for sale, yet they will sell it to me broken. Yet if I want it fixed, I cannot have it. After it's fixed, it goes back in the Queue to sell to anyone. Huh? Does anyone understand this? I'm still scratching my head. Twice I have been told I can speak with the general manager and twice I have had to call back and I still have not heard back from him. This is the Micro Center in Cambridge, Ma by the way.

This review was modified by its author, eristin, on 1/10/10 9:36 PM.

RESPOND to MICROCENTER:  
 
Thanks for pull that up. I did request to talk to manager. But she said "samething that's our store policy we can't do anything better."  
 
Tell us, why didn't you seal all the Brand New Stuff? and the sign said " No Refund or Return OPENED Motherboard" Please take the word OPENED down. None of them were sealed how dare you put that sign there. isn't it a customer's trap? It's not about $70 dollars. It's about your integrity. This is not the first complain, so this for sure your store's fault. Good store never get that low score. Please go and teach your employees how to deal with customers.  
 
 
==================================================  
Microcenter Traps customers to their Return-Policy and Customer Serives Are suck. You can see this complain over again in other reviews.I was so stupid that i didn't read these reviews before i step in there. I bought an ASUS M4A78-EM motherboard and AZZA 500W Power supply at MICRO CENTER on JANUARY 4th 2010 and an hour later i change my mind for other model. I came and return it. A Fat Lady at TUSTIN, CALIFORNIA store talked to me like this without looking at me "We dont do return nor refund motherboard PERIOD-- Next Customer Please". BUT on the Sign at RETURN COUNTER, it said." WE DONT REFUND OPENED MOTHERBOARD" Ridiculous, None of the Brand-New motherboards in store is sealed. They try to force us keep stuff once we paid and we can't even exchange for store credit or other model of motherboard. BE AWARE. My conversation at the store---- ME: "I didn't opened it, i just bought it and change my mind for other model." FAT LADY:"Doesn't matter, we didn't seal motherboard there is no-way to check if you opened it or not" ME: " Ok, i dont need cash refund, i just need to change other model or store credit to buy other stuffs, is there anyway?" FAT LADY:"no, we dont do refund nor return motherboard, Period" I was so mad and tore the receipt right there and threw at her. I said, So what's this receipt for? I will never step into MICRO CENTER again. First time to microcenter, I SWEAR NEVER STEP BACK AGAIN.  

This review was modified by its author, vuducvuong, on 1/9/10 8:22 AM.

I have tried to order online twice from their website. Both times they cancelled my order a few days later stating that the item is unavailable. With the fact they are a technical store and the software out there does keep exact tracking of items in a warehouse, it floors me that they can't keep promise to deliver my items. Both instances were also with no real appology or offer of a coupon for the hassle and waste of my time... Their store here in St Louis Park, MN isn't much better. Their service is the worst in all the technical stores I have shopped. They really need to step it up is they plan to keep customers business.

I bought a PC from a Denver store while traveling with a $50 rebate...submitted all paperwork, etc., etc. I live in NC and by state statute, receive a 30 day period to submit rebate vs. the 15 days indicated, it even states this on the bottom of their rebate form. Anyway, I received a postcard back from MC indicating that they can't mail a check to my PO Box (although the postcard was mailed to my box?) and that I missed my dates. I resubmitted with the NC statute and highlighted their own receipt saying the same thing with confirmation of my submission dates and a physical street home address...but nada and can't get a return call or e-mail. I've bought 2 other laptops from other stores, and I have to outfit my new office with 6+ staff and will be shopping elsewhere. Seems like they went to a big effort to not have to pay a $50 rebate - and I don't have the time or energy to submit this to my state Atty. Generals office for resolution. Simply lost me as a long time customer.

This review was modified by its author, jbski, on 9/15/09 6:27 PM.

Good: the offline store has very good prices on some items.  
Bad: the online store sucks, the offline store personnel sucks too.  
 
I purchased MS Natural keyboard 4000, OEM version since it's only half-price compared to the retail one. I did it online to save time visiting the store. Paid extra $6 S&H. They sent me some crappy mouse instead.  
 
The customer service guy told me to go to the store and get a replacement (what did I pay the shipping for - the in-store pickup is free). The store customer service told me to go and find the keyboard on the shelves myself. Very nice of them taking into account the fact that the OEM keyboards have no readable labels on them and I had to check a lot of boxes. I asked a sales guy to help me, but he said he's too busy and ran away.  
 
After about an our I left the store. Had to call the customer service again and they promised to ship the keyboard and return label for the mouse. I hope this time they will send the right item (still waiting for it).  
 
So, the result of this is waste of S&H charge and about 2 hours of time in the store. If I knew how this store works, I'd better pay another extra 5 bucks and order the keyboard from some other store.  
 
BTW, a sales guy in the store tried to convince me that OEM keyboards can not be sold without "some hardware like a computer".  
 
UPDATE: Thanks to the MCOL, the keyboard finally arrived. The conflict has been resolved.

This review was modified by its author, kalobok, on 8/25/09 8:15 PM.

purchased a hp220us on that date because it was an inexpensive pc that the salesman said had two rebates ...a 30.00 from HP and a 100.00 from Micro Center.... all paperwork was processed after returning home....several weeks later i recieved the one from HP but never from Microcntr... in correspondence with the manager from the store in mayfield hghts, oh the store where it was purchased... the company came back and stated that they never offered the rebate in the first place but according to there website they do and update it every couple months... i am very dissapointed with the company and will think twice before purchasing form them again

I purchased a Samsung ML2510 printer from them & it quit printing after only 42 pages. Printer had wrong Toner. Manager would not even call me  
back; employee said nothing they could do.  
Their customer service does not appreciate the customer who pays their salary.

Ordered Acer Aspire AS5515-5831 notebook from on-line store for pick-up today. The store accepted the order, took credit-card information and printed the confirmation.  
 
Then I have got pick-up cancellation message: item is not avaliable, even when it was shown on-line as available and took the order.  
What a mess! This is not the first time that I had misinformation from this vendor. Of course sometimes it has good deals, but customer service is horrific.

This review was modified by its author, micro117, on 6/5/09 5:20 PM.

We bought an Acer Aspire One from the store in Houston, Texas, in December. Was told by the sales person that if something happened with it, they would honor the 1 year manufacturers warranty in the store, no problem. On vacation 2 weeks ago, it decides to start not registering the battery being attached. So when we get home, we go to MicroCenter. They tell us they can't do anything with it, and it'll cost us at least $60 to have them send it to Acer. We speak to the manager, and get the same. The lady at the service counter told us to badger him, because he could just take it back and give us a new one, as he has apparently done before. Didn't work for us. Went back today and spoke to a different manager, same deal. And she was very rude when I told her that she needed to have a meeting with the sales associates, because they do not need to be lying to the customers about them honoring manufacturers warranties in store. We were told that they do, on 2 seperate occasions.  
 
So beware, they will lie to get your business, then leave you jacked up when you call them on it.  
 
**EDITED 7/21/2009  
Yeah, they called us, and talked to my husband. I don't know where they get that we are satisfied with the outcome. They want us to buy a $100 extended warranty, then they will take care of my computer.  
 
Instead of what we were told when we bought it, that they would honor the MANUFACTURERS WARRANTY in store, at no additional cost to us. We were told that on 2 SEPERATE OCCASIONS.  
 
I am not satisfied at this time, as they lied to us, and have done nothing to resolve my issue except try to sell me an expensive, and rather worthless, extended warranty.

This review was modified by its author, lonelyfilly, on 7/21/09 2:05 PM.

I have very unpleasant FIRST experience of buying product in microcenter, I ordered the PNY Geforce 9500 and got the confirmation email. Shortly after receiving that email, they sent me another email about order cancellation due to either payment authorization or product unavailability. What I dont understand is why this company never try to contact me to verify the payment before canceling my order. second, if the product is not available, why they still display it on their website even until the day after I got my cancellation. What kind of seller still trying to market its product after knowing that such a product is no longer available, I won't consider this seller anymore for my future purchase.

Long story but let me make this unpleasant experience short if possible.  
 
On January 24 2009 I purchased a replacement hard drive for my laptop. I purchased the hard drive from the Microcenter in Sharonville OH and paid to have them install it. On April 5 2009 I noticed that the laptop would no longer boot so I took it to Sharonville Microcenter and paid $75 to have them diagnose the problem. Two days later they called to inform me that it was a hard drive problem which they could repair by replacing the hard drive and reinstalling windows XP professional. I told them to proceed. Two days later I went to the store to see if the computer was repaired. They said it they were still working on it. I asked for a manager who looked in to the matter and said that since it had failed so soon after pruchase and that they were backloged on repairs that they would cover the cost of the repair under warranty. They called last evening to notify me that the repair was complete. I went to the store today after work to pick up the laptop. They first asked for $200 for the repair. After I explained what I had been told they lowered the repair to $95. I asked for a manager who never arrived after waiting 15 minutes so I left.  
 
This is totally unacceptable so I will go back tomorrow and probaly pay them their ounce of gold and never do business with them again.  
 
PS I had asked them to notify me when a flat screen monitor which is out of stock is in stock. I will not need to purchase the monitor or future computer hardware or software from them.  
 
They really come across as not knowing what the ight and left hand is doing.