I believe this is the only place to buy R/C hobbie parts... With well over 50 orders we have had only one damaged part (factory defect) and it was processed and taking care of in a very professional and timely manner...  
I will not hesatate to order from them again because I have never had any problems with this company...  
 
Out of 10 stars I would give them 10 plus...  
 
OUTSTANDING!!!

I used to do mail order from Tower back in the late 70's till early 1980's. I ALWAYS had excellent service from them. I dropped out of the hobby world and just returned to it.  
 
Having to build up an inventory of tools, parts, radios, and models, I placed a simgle order with Tower for 86 different items. My wife purchased Xmas presents for me through them, also.  
 
The email notification was immediate and on time, tracking numbers worked well, order follow up was through Bizrate (egad!), and the order was shipped at the time they said it would be.  
 
The packages arrived on time with a perfect item count. Simply amazing to me that they could do a perfect high part order right at Christmas.  
 
Great company to deal with, just as it was over 25 years ago.

Excellent service as always. I have ordered from them on and off for over 10 years. Their service has always been consistently great. Their prices are always competitive. Highly reccommended.

I placed an order with Tower Hobbies for over $150 worth of materials for a special, time-sensitive project. Shopping on the website was a bit overwhelming as they offer so many products it can sometimes be daunting to find what you’re looking for. They had a good selection and I found everything I needed. They also offered some discounts if you bought items in bulk which was a nice plus.  
 
Less than 24 hours after the order was placed, they sent me an email asking for confirmation as the address I was shipping to was different than the address on my credit card. The next day they sent me an email saying my order had shipped, and provided a link to the UPS tracking webpage (on a side note, I much prefer it when companies link directly, instead of requiring me to enter the tracking code).  
 
The order arrived the day BEFORE their estimated arrival; a nice bonus.  
 
Upon opening the order I noticed they had accidentally given me the wrong item even though the correct item was indicated on the packing list. Conveniently, the number for Order Assistance was printed right on the packing list. I called the number and it was answered by a person on the 2nd ring. No silly computer to thank me for calling and ask which of the 7 cryptic departments I wanted to speak too.  
 
The representative was very nice, and quickly found my order in the system. We identified the wrong item in my shipment and the item I was supposed to have received. After a moment on hold, she notified me that a replacement box with the proper item would be shipped out the next day -- Very simple and easy and without hassle.  
 
I have to say, this was one of the most efficient and customer friendly dealings with mail order or internet companies that I’ve experienced --Defiantly an A+.