Very good deal. I viewed an item on one day and dropped it in my cart, then came back a few days later to see that item listing had increased in price, but seller honored the price that item was when I placed it in cart. Fast shipping, and true to their word. I would buy from them again.

First time order from this online store. Ordered on Friday and delivered Monday, through the least expensive shipping. The price dropped $10 the next day and I requested a refund, it got through! Very nice store, 5 stars

Ordered item on 5/18 for gift to be sent out of state. Found out that product may not be available in time, so requested customer service cancell order via e-mail and phone within two hours.  
Was sent e-mail the following day saying that the product was no longer available so order was cancelled.  
After order a like product from another company, found out that SmartBargain shipped original order two days later and never notified me.

This review was modified by its author, JonEangel, on 6/4/04 5:37 PM.

I purchased twice from the shop.  
 
When ordered 3Day Express shipping, it was shipped very fast.(Within the same day or next day.)  

This review was modified by its author, emiemi, on 3/24/04 1:56 AM.

They call themselves SmartBargains, but I have to report that I've found no form of intelligent life. Today I spent another two hours on the phone trying to track down an order that started on December 19. This is call number 6. The order was a Christmas gift for a dear friend of mine. We even antied up for the expedited shipping. SB sent an order confirmation with UPS tracking number. UPS had it scanned for delivery here in Manhattan on 12/23. That was the point at which the minnow was lost.  
 
Since then we've been calling UPS, who has indicated that they had to speak with the shipper. We spoke with SB who said they had to speak with UPS and they would get back to us. They never did. On one occasion I came up with the radical thought that the SB customer service manager I was speaking should conference on UPS... 'can't do that'. 'why?', 'policy' Arrrgghhh  
 
Fast forward 20 days later. I called the CEO's office and got an assistant on the phone who assured me that she was calling the head of customer service and I could expect a call back in a half hour. One hour later, no callback. I called the head of customer service who hadn't heard anything about my case. I called the assistant who was all kinds of flustered and said she was on the line with the customer service head drone.  
One hour later I get a call back from the customer service head and she offers to ship a new item, and sort out the shipping later. Lame. I've waited 20 days already. 'OK - I'll overnight it'. They just don't get how pissed I am.  
 
The CEO assistant assured us that the CEO was returning in a half hour and she would inform him. I let her know that I thought her organization has a serious problem. She asked would I like him to call me. I said if he's interested in having a constructive dialog with an educated consumer about the horrible experience I've had, I'd be willing. But I didn't want to be brushed off any longer.  
No call.  
 
QED: Smart Bargains is neither.  
 

Since this is a very busy time of year, I will cut this retailer some slack.  
 
I opted for Super Saver shipping. Unfortunately, I did not realize this meant it was shipped USPS. My physical address, which I used, is different than my mailing address which is a PO box. Since, most estores use UPS, I assumed, incorrectly, that a PO box would not be accepted.  
 
I discovered by following the tracking number that it was USPS when the shipment entered a main hub. Prior to that, it was not clear who the carrier was. I am not on a delivery route so it was time to contact customer service.  
 
This proved to be a problem. I was on hold for 40 minutes. One of those hold lines that repeat the same message every 30 seconds, urging you to visit their website. I'm surprised I lasted that long. I really wished I had a speaker phone at that point.  
 
I hung up and emailed customer service. Time was now critical as there was only two more days to resolve this issue and get delivery for Xmas.  
 
I went back to the website and noticed that the CEO had posted his email address and encouraged customers to contact him so I sent off an email.  
 
The next morning, I got on the phone at 8:57 - lines opened at 9 - and kept hitting redial until I was connected. Almost immediately got a CR who told me to contact my local PO. I hung up and called and was told my package was there but I needed to pick it up right away.  
 
Rushed to the PO. The clerk told me that they had received it two days earlier - this information was not available with the tracking number since they didn't scan it. She had sent it back but forgot to put "Return to Sender" on it so it was rerouted back to them.  
 
So I lucked out.  
 
Received an email from the assistant to the CEO who now knew I had my delivery because they scanned it when I picked it up and was told I would be refunded shipping charges.  
 
I'm satisfied with that resolution. I think it could have been easier but I also understand that at this time of year things are very hectic and there is only so much manpower to deal with it.  
 
So I will assume that in most cases this experience would not be typical.

Well, for the first time I actually get to report on Customer Service after a delivery snafu. The carton received was damaged enroute, and taped up by someone (carrier????). Only one of two items was in the box.  
Customer service (via E-mail) was great. I wrote up the problem, they asked a couple questions to clarify, I responded, they sent a new tracking number. Delivery of 2nd item was today. I am a satisfied customer and will buy from them again.  
Good Service deserves repeat business.

I placed an order with them on July 21st. It is August 12th and I have not received my product. I did receive a confirmation on July 30th that said that smartbargains had shipped my item. I am not sure whether UPS or smartbargains has dropped the ball, but someone has made a mistake. UPS claims they have not received an item to be shipped but they received the shipping information electronically. I am waiting on hold for a service representative from SmartBargains. I hope they can rectify the situation...  
 

I had made numerous purchases at SmartBargains.com in the latter part of 2002. I was in need of 100% cotton sheet sets and comforters.  
 
To make along story as short as possible, I was so impressed with SmartBargains.com. Not only were/are their prices a great "bargain", but shopping on their web site was a breeze. They seem to keep their inventory quite accurate and up-to-the-minute, so I never had to read "Not In Stock" AFTER ordering my merchandise. I was such a happy customer that I, in fact, wrote a letter of appreciation to them and to the BBB Online.  
 
However, I did have to return one product back to them. The customer service personnel were very courteous and professional and there were absolutely NO HASSLES whatsoever! they even paid for the return shipping!  
 
The only reason I haven't been back there to shop recently, is because I found everything I needed and wanted. As a matter of fact, I bought more linens than I needed. With their great prices, products, and service, I simply couldn't resist!

I purchased a white gold and diamond pendant necklace for my girlfriend's birthday. The website was very easy to use, the prices are great, and shipping was prompt. I'll be looking here for some Christmas gifts.