I ordered a cuisnart grinder. It was shipped to the wrong address. I called customer service and they argued with me about the address. I was then told that they would email me, after they contacted UPS. They did not. I had to change the shipping address. Then I got the package it was almost a paper sack (beat to hell). Part of that would have been UPS but there was absolutely no packing material in the box. Just the factory box in a much larger box. Suprise, Suprise, it was broken. They, theretically are refunding my purchase but this was the worst online order experience I ever had. I will NEVER order from them again. If you do, GOOD LUCK. More trouble than any savings you might get. Mine came in many more pieces than intended.

UPDATE: My Rating is now: "VERY SATISFIED!"  
My original rating was: "Very Dissatisfied  
 
A few days after posting my original review below, I received an e-mail from a SmartBargins Corporate Escalations Manager. I now have been refunded my money for my sheet set that shrunk! Wow; I'm a happy camper now. This has changed my mind about SmartBargins and I now highly recommend them!  
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- - - Original Review - - -  
Bought this sheet set from them "Prestige Collection 400 thread count 100% cotton sateen sheet set" and did not use them for several months. After we had used and washed them just 3 times the fitted bottom sheet shrunk so much that it will no longer fit the mattress. Contacted them by e-mail and they refused to refund or exchange the sheet set because I had washed them and it was past 30 days. In all fairness it was past their 30 day return policy but we never opened and used the sheet set until several months after we had received them. I also guess they sell sheet sets and don’t expect you to wash them because then they will refuse to take them back! I will never buy from them again due to the defective and/or poor quality sheet set they sold us. I feel like we were taken by SmartBargains and advise all to shop elsewhere! We do many on-line purchases and SmartBargains is the only store that is on our permanent “Do Not Buy From” list! SmartBargains is a "Buyer Beware" kind of store in my opinion.

This review was modified by its author, trailman55, on 6/5/06 1:30 PM.

I bought a Movado watch for $165 on 11/28. Then on 12/3, it went on sale for $147. They refused to refund me the difference. So I had to return it.  
 
So watch out for this site and make sure you wait till you are sure that you get the best price before pulling the trigger. Or better yet, stay away.

We have ordered 3 times from this company within the last 2 months. All three have been bedding items. Each time, the item arrived sooner than expected and the order was complete and in good condition. Basically exactly what we expected. We never had to deal with customer service directly.

TERRIBLE CUSTOMER SERVICE: Placed order using online 10% discount which showed on invoice at checkout. Opened separate browser window to look for free shipping discount, but didn't find one that applied to oversized shipments, so returned to original window and finalized checkout. Only then, did it show that the 10% discount had been removed. Immediately called customer service and they said that looking for shipping discount had replaced the 10% discount, even though it was not usable for oversized orders. Said they'd cancel order, but then said they couldn't because it had been 10 minutes since order was placed... even though I'd called them 1 - 2 minutes after placing order. Said only option was to accept without discount, or return with ME paying original shipping. I even spoke to supervisor and they were adamant about not making amends. Absolutely rotten experience. I'll never shop with this merchant again.

Had a "FREE UPGRADE" to 3rd Day delivery prior to Christmas. When I chose the shipping option that had the price stated in their shipping offer - they shipped via ground through some shipping consolidator - (Not even UPS Ground)- and it took 11 days for it to get from Northen Kentucky to Colorado (a 3-4 day trip for UPS Ground).  
 
When I e-mailed customer service and told them my wife was going without one of her major Christmas presents, they basically said "tough". This was apparently NOT a free shipping UPGRADE but an accounting REBATE of 1/2 of your shipping charges when you chose 3 day. I am an attorney and buy things weekly on the internet (for over 5 years) and have never run into someone NOT WILLING TO DO ANYTHING (even give me a measly $6 credit for the shipping on a $360 order) as this site.  
 
Do NOT take them for their word. This is the first, and most probably the LAST time I order from them. I ordered from them because they offered a free shipping upgrade to 3 day. I could have paid $60 less on another site, without a Christmas Delivery guarantee. Now I wish I would have done this.

This review was modified by its author, eclipse1964, on 1/3/05 8:51 AM.

Ordered item on 5/18 for gift to be sent out of state. Found out that product may not be available in time, so requested customer service cancell order via e-mail and phone within two hours.  
Was sent e-mail the following day saying that the product was no longer available so order was cancelled.  
After order a like product from another company, found out that SmartBargain shipped original order two days later and never notified me.

This review was modified by its author, JonEangel, on 6/4/04 5:37 PM.

They call themselves SmartBargains, but I have to report that I've found no form of intelligent life. Today I spent another two hours on the phone trying to track down an order that started on December 19. This is call number 6. The order was a Christmas gift for a dear friend of mine. We even antied up for the expedited shipping. SB sent an order confirmation with UPS tracking number. UPS had it scanned for delivery here in Manhattan on 12/23. That was the point at which the minnow was lost.  
 
Since then we've been calling UPS, who has indicated that they had to speak with the shipper. We spoke with SB who said they had to speak with UPS and they would get back to us. They never did. On one occasion I came up with the radical thought that the SB customer service manager I was speaking should conference on UPS... 'can't do that'. 'why?', 'policy' Arrrgghhh  
 
Fast forward 20 days later. I called the CEO's office and got an assistant on the phone who assured me that she was calling the head of customer service and I could expect a call back in a half hour. One hour later, no callback. I called the head of customer service who hadn't heard anything about my case. I called the assistant who was all kinds of flustered and said she was on the line with the customer service head drone.  
One hour later I get a call back from the customer service head and she offers to ship a new item, and sort out the shipping later. Lame. I've waited 20 days already. 'OK - I'll overnight it'. They just don't get how pissed I am.  
 
The CEO assistant assured us that the CEO was returning in a half hour and she would inform him. I let her know that I thought her organization has a serious problem. She asked would I like him to call me. I said if he's interested in having a constructive dialog with an educated consumer about the horrible experience I've had, I'd be willing. But I didn't want to be brushed off any longer.  
No call.  
 
QED: Smart Bargains is neither.