I am completely surprised by the negative reviews of SmartBargains.com here! I have ordered things from them for some time now, and I have always had excellent experiences!  
 
I love their selection - it is not large, but they have great, brand-name items and is more upscale than some of its competitors. The prices sometimes are amazingly low, though sometimes you can find even better prices elsewhere, so you just have to do your homework.  
 
The shipping is not the fastest, but then I usually get my orders within a week, so it's not bad.  
 
Their customer service is amazing! They have a live person answering you quickly, and they are always so pleasant and polite too! The return policy is fair and I love how they update you with e-mails regarding your return status.  
 
So, overall, I have had really great experiences with SmartBargains.com and I will continue to shop there!

I thought that I would post a message here because I like this company. I have bought several things from this company and would buy from them again. My orders were processed in an orderly fashion and there was good communication as far as when my product shipped, ect. In one of my orders I had purchased a pressure cooker and 4 months later the handle broke on it. I called them about it and they sent me a new handle the same day without ANY hassle. The Russel Hobbs toaster I bought is very nice and works perfectly. I will continue to order from them with no worries about my order or product.

UPDATE: My Rating is now: "VERY SATISFIED!"  
My original rating was: "Very Dissatisfied  
 
A few days after posting my original review below, I received an e-mail from a SmartBargins Corporate Escalations Manager. I now have been refunded my money for my sheet set that shrunk! Wow; I'm a happy camper now. This has changed my mind about SmartBargins and I now highly recommend them!  
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- - - Original Review - - -  
Bought this sheet set from them "Prestige Collection 400 thread count 100% cotton sateen sheet set" and did not use them for several months. After we had used and washed them just 3 times the fitted bottom sheet shrunk so much that it will no longer fit the mattress. Contacted them by e-mail and they refused to refund or exchange the sheet set because I had washed them and it was past 30 days. In all fairness it was past their 30 day return policy but we never opened and used the sheet set until several months after we had received them. I also guess they sell sheet sets and don’t expect you to wash them because then they will refuse to take them back! I will never buy from them again due to the defective and/or poor quality sheet set they sold us. I feel like we were taken by SmartBargains and advise all to shop elsewhere! We do many on-line purchases and SmartBargains is the only store that is on our permanent “Do Not Buy From” list! SmartBargains is a "Buyer Beware" kind of store in my opinion.

This review was modified by its author, trailman55, on 6/5/06 1:30 PM.

Ordered several large household items , free shipping and it arrived very fast , no problems .  
Very good experience from my point of view .

Found a $90 toaster for $40.  
Ordered online on a Wednesday.  
Delivered on Friday.  
Excellent deal, excellent service, no complaints.

We have ordered 3 times from this company within the last 2 months. All three have been bedding items. Each time, the item arrived sooner than expected and the order was complete and in good condition. Basically exactly what we expected. We never had to deal with customer service directly.

I was a bit hesitant after reading some of the reviews here but an electric blanket for 13.02 shipped convinced me it was worth the gamble. Really nice item and offered w/ just .05 cents for shipping.  
Other than the somewhat slow shipping (total of 10 days) and the slightly inflated original retail value I don't have any qualms about ordering from these guys again in the future.

This review was modified by its author, joekker666, on 7/21/05 6:29 PM.

Very Satisfied. Ordered late at night 11/12/04 They sent an email saying it was shipped on 11/17/04 with confirmation number. I checked their web site to see if it was shipped yet. The link sent me to UPS and for 3 days it said it was not a valid number. I then copied the confirmation number and went to the USPS web site and found my shipment. It was delivered on 11/22/04. Other than the shipping link being wrong my experience was excellent.

Very good deal. I viewed an item on one day and dropped it in my cart, then came back a few days later to see that item listing had increased in price, but seller honored the price that item was when I placed it in cart. Fast shipping, and true to their word. I would buy from them again.

First time order from this online store. Ordered on Friday and delivered Monday, through the least expensive shipping. The price dropped $10 the next day and I requested a refund, it got through! Very nice store, 5 stars

I purchased twice from the shop.  
 
When ordered 3Day Express shipping, it was shipped very fast.(Within the same day or next day.)  

This review was modified by its author, emiemi, on 3/24/04 1:56 AM.

Since this is a very busy time of year, I will cut this retailer some slack.  
 
I opted for Super Saver shipping. Unfortunately, I did not realize this meant it was shipped USPS. My physical address, which I used, is different than my mailing address which is a PO box. Since, most estores use UPS, I assumed, incorrectly, that a PO box would not be accepted.  
 
I discovered by following the tracking number that it was USPS when the shipment entered a main hub. Prior to that, it was not clear who the carrier was. I am not on a delivery route so it was time to contact customer service.  
 
This proved to be a problem. I was on hold for 40 minutes. One of those hold lines that repeat the same message every 30 seconds, urging you to visit their website. I'm surprised I lasted that long. I really wished I had a speaker phone at that point.  
 
I hung up and emailed customer service. Time was now critical as there was only two more days to resolve this issue and get delivery for Xmas.  
 
I went back to the website and noticed that the CEO had posted his email address and encouraged customers to contact him so I sent off an email.  
 
The next morning, I got on the phone at 8:57 - lines opened at 9 - and kept hitting redial until I was connected. Almost immediately got a CR who told me to contact my local PO. I hung up and called and was told my package was there but I needed to pick it up right away.  
 
Rushed to the PO. The clerk told me that they had received it two days earlier - this information was not available with the tracking number since they didn't scan it. She had sent it back but forgot to put "Return to Sender" on it so it was rerouted back to them.  
 
So I lucked out.  
 
Received an email from the assistant to the CEO who now knew I had my delivery because they scanned it when I picked it up and was told I would be refunded shipping charges.  
 
I'm satisfied with that resolution. I think it could have been easier but I also understand that at this time of year things are very hectic and there is only so much manpower to deal with it.  
 
So I will assume that in most cases this experience would not be typical.

Well, for the first time I actually get to report on Customer Service after a delivery snafu. The carton received was damaged enroute, and taped up by someone (carrier????). Only one of two items was in the box.  
Customer service (via E-mail) was great. I wrote up the problem, they asked a couple questions to clarify, I responded, they sent a new tracking number. Delivery of 2nd item was today. I am a satisfied customer and will buy from them again.  
Good Service deserves repeat business.

I had made numerous purchases at SmartBargains.com in the latter part of 2002. I was in need of 100% cotton sheet sets and comforters.  
 
To make along story as short as possible, I was so impressed with SmartBargains.com. Not only were/are their prices a great "bargain", but shopping on their web site was a breeze. They seem to keep their inventory quite accurate and up-to-the-minute, so I never had to read "Not In Stock" AFTER ordering my merchandise. I was such a happy customer that I, in fact, wrote a letter of appreciation to them and to the BBB Online.  
 
However, I did have to return one product back to them. The customer service personnel were very courteous and professional and there were absolutely NO HASSLES whatsoever! they even paid for the return shipping!  
 
The only reason I haven't been back there to shop recently, is because I found everything I needed and wanted. As a matter of fact, I bought more linens than I needed. With their great prices, products, and service, I simply couldn't resist!

I purchased a white gold and diamond pendant necklace for my girlfriend's birthday. The website was very easy to use, the prices are great, and shipping was prompt. I'll be looking here for some Christmas gifts.