I ordered 2 sets of "Spa Luxury Flannel Sheets" and a cotton blanket. After one washing the sheets changed color and pilled terribly. I had to keep one set because I had company coming and returned the other items. Because you have to pay shipping and the return of any items, I ended up paying $58 for a set of twin sheets that are worth less then $10!. I would not recommend this store to anyone.

This review was modified by its author, gerh8671, on 11/14/09 2:46 PM.

Placed an order for a pair of jeans. I cancelled the order, but then immediately contacted them to not cancel the jeans. I was told that it definitely would be processed, no problem. At the same time, the jeans had gone down in price by quite a bit to 29.99. They said they could give me a store credit for the difference, which I said was fine. I was going to use the credit to order another pair as a gift. Unfortunately, the credit never came and the next day, the jeans went back up in price.  
 
A day later the original order mysteriously got cancelled because the item became "unavailable." I called back and they said none of those jeans are available anymore, and that they couldn't substitute a very similar pair from the same brand nor could they locate the ones that I had originally ordered... but that if they came back into stock, I could get it at the 29.99 price.  
 
A day later, the exact pair goes back into stock (big surprise). I call in to order them: but I get the runaround, and the best they could do was to give it to me at the price I originally ordered at. Talking to the supervisor didn't help either. And All of a sudden, no record of the price difference/credit could be found.. another big surprise.  
 
Customer service : F-.  
Never ordering from these guys again.

My complaint is the amount of time it takes to get an item. You aren't told until you get the confirmation email when to expect the item. They also ship alot of things by UPS or FedEx - only to have the tracking number show delivery to the local post office. Then the post office delivers the item the next day. If you want something from them, you have to plan way ahead if you want it on time. I believe Overstock is a much better option.

I ordered A trench coat from SmartBargains.com on a Saturday, that following Monday I found that the price had dropped $40.00. So I emailed them asking if I could get it at the new sale price. They said, "No." Instead they could give me a store gift card of forty dollars but they could not refund my credit card. On a separate occasion, I needed to return some drapes because they sent me the wrong size. After I received the drapes in the length I wanted, I noticed that they refunded me twice, an error in my favor. I emailed them to make sure they fixed it and that I was properly charged. Really disappointing that they couldn't return a good deed.

This review was modified by its author, Colleen3, on 1/12/09 1:07 PM.

I am completely surprised by the negative reviews of SmartBargains.com here! I have ordered things from them for some time now, and I have always had excellent experiences!  
 
I love their selection - it is not large, but they have great, brand-name items and is more upscale than some of its competitors. The prices sometimes are amazingly low, though sometimes you can find even better prices elsewhere, so you just have to do your homework.  
 
The shipping is not the fastest, but then I usually get my orders within a week, so it's not bad.  
 
Their customer service is amazing! They have a live person answering you quickly, and they are always so pleasant and polite too! The return policy is fair and I love how they update you with e-mails regarding your return status.  
 
So, overall, I have had really great experiences with SmartBargains.com and I will continue to shop there!

Dealing with returns at this company is a total nightmare. Buyers beware and know up front that they do not adhere to their own refund policies and generally have no way to inform you of what is happening with your return status no matter how much time has passed. Also, don't bother emailing any concerns because you won't get anything but a canned response. After repeated emails and phone calls for weeks well after their stated refund credting time period and confirmation via FedEx tracking that the items were received, I finally got a refund for one of the two items that were returned together. I started the email and phone chain again to get proper credit for the second item that was identical and in the same box only to get the same ambiguous, non-committment that I might get a status in 3-5 business days. I knew that meant I would have to call back in 3-5 days after hearing nothing and check on it again only to be put back in the same loop of no information or result. I gave up at that point and filed a complaint with the Better Business Bureau. It was a simple online form and worth the time and effort and I should have done it sooner - I received the remainder of the refund owed in a matter of hours. I will never shop here again and I would advise others to avoid this site given that there are so many other options with wonderful service.

The sheets became like sandpaper after 4 washings. I was told by customer service that this was normal wear and tear. They refused to take back the sheets, give me store credit or in any way help me with this matter. The sheets are clearly defective. I washed them according to instructions. In my 65 years of washing and drying sheets, I have never had a set that developed "pills". Sheets don't wear out after four washings. This is not normal wear and tear.  
I will make no further purchases from this store.

I ordered some towel sets and sheets on Jan 17. I received a confirmation email saying that delivery would be on or before Jan 30. I felt that was a little slow but the price was good and I was in no rush so I was willing to wait. By Feb 5 I still had not received my items. When I checked my account on their website it still had a Jan 30 delivery date and no update on its status. I called Customer Service who was very polite but said they had to contact their warehouse to see what was going on and that I'd get an email back. It's now Feb 8 and still no email or update on status on their website. I do a majority of my shopping online and I've never had such poor service. DON'T BE LURED BY THEIR CHEAP PRICES. IT'S NOT WORTH THE HASSLE!

Hello:  
 
My grand ma ma told me "If you have nothing good to say, then don't say it"! I have nothing to say. I think that say's it all. Goodbye.

I ordered a cuisnart grinder. It was shipped to the wrong address. I called customer service and they argued with me about the address. I was then told that they would email me, after they contacted UPS. They did not. I had to change the shipping address. Then I got the package it was almost a paper sack (beat to hell). Part of that would have been UPS but there was absolutely no packing material in the box. Just the factory box in a much larger box. Suprise, Suprise, it was broken. They, theretically are refunding my purchase but this was the worst online order experience I ever had. I will NEVER order from them again. If you do, GOOD LUCK. More trouble than any savings you might get. Mine came in many more pieces than intended.

I thought that I would post a message here because I like this company. I have bought several things from this company and would buy from them again. My orders were processed in an orderly fashion and there was good communication as far as when my product shipped, ect. In one of my orders I had purchased a pressure cooker and 4 months later the handle broke on it. I called them about it and they sent me a new handle the same day without ANY hassle. The Russel Hobbs toaster I bought is very nice and works perfectly. I will continue to order from them with no worries about my order or product.

UPDATE: My Rating is now: "VERY SATISFIED!"  
My original rating was: "Very Dissatisfied  
 
A few days after posting my original review below, I received an e-mail from a SmartBargins Corporate Escalations Manager. I now have been refunded my money for my sheet set that shrunk! Wow; I'm a happy camper now. This has changed my mind about SmartBargins and I now highly recommend them!  
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- - - Original Review - - -  
Bought this sheet set from them "Prestige Collection 400 thread count 100% cotton sateen sheet set" and did not use them for several months. After we had used and washed them just 3 times the fitted bottom sheet shrunk so much that it will no longer fit the mattress. Contacted them by e-mail and they refused to refund or exchange the sheet set because I had washed them and it was past 30 days. In all fairness it was past their 30 day return policy but we never opened and used the sheet set until several months after we had received them. I also guess they sell sheet sets and don’t expect you to wash them because then they will refuse to take them back! I will never buy from them again due to the defective and/or poor quality sheet set they sold us. I feel like we were taken by SmartBargains and advise all to shop elsewhere! We do many on-line purchases and SmartBargains is the only store that is on our permanent “Do Not Buy From” list! SmartBargains is a "Buyer Beware" kind of store in my opinion.

This review was modified by its author, trailman55, on 6/5/06 1:30 PM.

Ordered several large household items , free shipping and it arrived very fast , no problems .  
Very good experience from my point of view .

I ordered a 4 Pound Density 3" Visco Foam Mattress Topper from SmartBargins.com. There was no indication that the item was returned merchandise but when it was received it had obviously been previously opened.

Found a $90 toaster for $40.  
Ordered online on a Wednesday.  
Delivered on Friday.  
Excellent deal, excellent service, no complaints.