This was a HORRIBLE experience! I ordered a 500gb external SATA HDD from these people. I received the order initially around a week or so after I placed the order, which wasn't terrible. However, it was entirely the wrong order! It was a totally different HDD than the one that I had purchased and the size was half of what I had ordered. I immediately emailed them. I stated in my email that I would NOT pay for return shipping to ship them an item back that I didn't even order. The worst part was on the packing slip some guy had initialed in several places that he had checked the order and it was correct!! Where do they find these people?? Their advised me to view their returns policy, which states that any return shipping is paid for by the buyer. I emailed back and informed them that either they would send a return shipping label or I would be forced to open a claim for a fraudulent charge with my bank. Only then did they agree to send a return shipping label. You'll notice that the original order date was 10/15. Today, 20 days later, I finally received a hard drive back, and... YOU GUESSED IT!!! STILL THE WRONG HARD DRIVE!!! I even attached a link to the exact picture on THEIR website of the one that I ordered with my RMA form!! I've been through so much with these idiots already that since this one is at least the right size, I'm just going to keep it. However, the one I ordered looks completely different, comes with a stand (this one didn't), etc and I named all these things to them during the RMA process. I will NEVER deal with this co again and if you are smart, u shouldn't either.