I ordered on November4, 2009 and received the order via priority mail on the 6th. One cannot complain about that.
On several occasions I have bought legacy hardware from 3btech. It has always functioned properly, whether described as "new," "refurbished," or "pull." If I have a complaint, it is that the hardware has not always been precisely what is described on their page. So far that has not been an insurmountable issue.
Most recently, I needed an AMD2 motherboard that would allow me to use some EIDE hard drives I had lying around. I found at 3btech a refurbished ASRock motherboard I could use and an 8400GS video card (described as new, although it came in a generic box), both for less than $50 with the free shipping. So far, all is well.