Review being removed by buyer pending litigation brought on by PC Torque.

This review was modified by its author, Scientific, on 7/6/09 6:59 PM.

This is a TOP NOTCH COMPANY! I ordered my laptop from them just 5 days ago and I received it today with the new 280m video card!!! Within minutes of me placing my order, I received a confirmation call for my order from Jason at customer service thanking me for my purchase. The CUSTOMER SERVICE COULD NOT BE BETTER! I tried to deal with the other Resellers and had asked many questions but everyone besides PC Torque was losing their patience with me. It’s great to know there is still a company out there that cares about more than just getting a quick sale. Kudos to you PC Torque…I know where I will go for my gaming laptop needs now!

i had never heard of this pc torque before but after comparing their prices with other company's that do custom laptop i found there prices to be the best and thought i would give them a try. thankfully there service was great. when i ran into payment problems they worked with me. also they were quick to respond to my inquiry's(within 18 hrs). to sum it up they were worth the risk and i would suggest them to anyone and plan on using them next time my computer needs arise

10/10  
 
Got my laptop exactly as advertised. They were always very patient and polite when dealing with my questions.  
 
I would recommend them to anyone.

This review was modified by its author, williamberry, on 4/14/09 12:18 PM.

Well, I ordered my Sager 9262 from PC Torque on 3/3/09 and I recieved it today (4/2/09). Apparently there were some issues with getting the parts for my laptop and that is the reason why I waited almost a month to get it. But that is Sager's fault, NOT PC Torque's... PC Torque was fantastic about getting back to me on the status of my laptop. They responded to every email I sent them (a few times they even called me back within 15 minutes of emailing them!) and were as conserned about my laptop status as I was. So overall my experience was great with PC Torque!

Wonderful experience with this reseller. Friendly staff and a great product. I'm typing this review on my brand new Sager 2096 and I am completely satisfied with it and the work Pc Torque put into getting it to me.

Great customer support, and speedy delivery

Great product - excellent value. Great experience, even and especially when I had issues with my credit card. I highly recommend them!

Wow! These guys are amazing! My Sager 2096 arrived a day earlier than expected and was everything I was hoping it would be! PCTorque is serious about customer service and this laptop is FAST! Buy from them you won't be disappointed!

The 5797-  
I've had my 5797 for about a week now and so far I have been quite impressed. For being such a beast of a machine it does a very good job of maintaining a reasonable temperature. Sometimes it gets a little on the warm side right around where my right palm rests, but nothing uncomfortable. I had mine installed with 64 bit Vista (my first vista experience, i have xp on my desktop) to get the full use of ram and also move towards a 64 bit OS. I'm pleased to say that it everything has ran beautifully on it so far. No BSOD's yet and Crysis, WoW, and HL2 run just fine on it with no driver issues or anything. All of the goofy little gadgets such as the webcam and fingerprint scanner seem to work just fine. The resolution and refresh rate of the built in webcam aren't too spiffy, but I could really care less about that anyway. Overall I must say I am quite pleased with the laptop.  
 
Only a couple little complaints-  
1) When I first booted up the laptop, it complained about some crash it had and wanted to boot up in safemode. I crossed my fingers and booted it up normally and everything was fine. This is really Sager's fault and not PCTorque's, but I thought I'd mention it.  
 
2) The plastic used to enclose the screen seems a bit.. cheap to be honest. It seems to smudge and dirty easily so if you're OCD about having a beautiful computer, this might annoy you.  
 
PCTorque-  
I made my order over the weekend and it seems they were out of the office at the time. So of course my temporary limit increase on my card reset before the transaction went through and caused some problems. I sent an email about this, but didn't receive any reply. A few days later I got a hold of Ben on the telephone and we got the situation resolved, but I thought it was strange how my email seemed to have been ignored.  
 
I spent the next few days obsessively calling back to check to see when it would ship. I guess that PCTorque doesn't find out until the day after the shipment goes out from Sager, that it shipped. Having one day shipping and wanting to be home to receive the shipment, obviously this made things somewhat interesting. After a few days Ben got through to Sager and found out when my machine was suppose to ship out and passed that information on to me (I guess Sager was missing a part or something).  
 
That basically summarizes my experience with PCTorque's customer service. Initially I was somewhat unimpressed as my email concerning my daily limit seemed to go ignored. Ever since that though, every email I have sent them has been answered. Also, it's very nice to be able to call and actually speak to someone that is fluent in English on the phone. They also were always polite.  
 
I'm a bit weary to post this review this early, but I suppose if something goes south I can always get back on here and let you all know:^) . Anyway, as of right now I would recommend PCTorque to those that are looking for a gaming laptop and are willing to pay a little extra for reliability and a customer support that actually supports the customer.  
 
Everyone else can go buy from Alienware and then post their nightmare of a story on some blog.  

The customer service at PC torque was great. They answered any and all questions I confronted them with very promptly (as in the same day I asked them through email). As if that's not enough, I actually called them initially to inquire about a sale and a human being actually picked up the phone rather than an automated machine. The order I placed was promptly acted upon and they had my custom Sager 5793 completed and shipped in under two days time after they received the order. For those who are better with numbers, I placed the order on 02/10/09 and received a confirmation email immediately after and a confirmation PHONE CALL TO MY HOME a few hours after the order had been processed. I just received a shipping confirmation telling me that the notebook will arrive on 02/18/09 (I opted for standard shipping). I am uber excited to get my Sager notebook and am very pleased with PC Torque's service. I would recommend them to anyone looking for a gaming PC that costs as much as it is actually worth as apposed to Dell or Alienware who charge an arm and a leg. Thanks PC Torque! BTW check out EntropiaDS.com for great digital design services. Business image consults are absolutely FREE. Let us help you make more money by updating your image.

Made my purchase on January 3rd and it came on January 13th by UPS. I got a Sager 8660; it runs a little warm with just a bit of fiddling around (no high intensity stuff like games; I was just uninstalling things). Speaking of uninstalling things, the laptop came with few annoying extras, which I liked a lot. I hate having to perform a search and destroy for bloatware. I'm very happy with what was (and wasn't) installed. That being said, I am a little worried about the looseness of the dvd-rw drive. The keyboard is nice and pliable; the touchpad takes a bit of getting used to (especially the buttons). The notebook itself is solidly made and it looks like everything that was promised was delivered.  
 
Dealing with PCTorque was great. I ordered in the midst of what I assume is the holiday crunch, but I was still gotten a hold of by Jason to talk about potential problems with the credit card. When I fixed it, I emailed them and I got a response within hours on a weekend! I'm very happy with my purchase thus far and I definitely recommend PCTorque.

Great Service. Great Reseller. Would do business again.

The online configurations system is very clean and straightforward, allowing me to easily test different configurations with a wide array of options. After submitting the order there were some issues with my credit card companies anti-fraud authorization and the people at PCTorque provided excellent support on a Saturday, even until late evening. Once the order went through it did take several days to get shipping confirmation, but this is very understandable with the proximity to the holidays. This is my second notebook order from PCTorque and i have been very happy on both occasions.