I ordered late monday night, and the machine shipped by tuesday, arrived by friday afternoon. I have had nothing but good experiences with PCTorque, as well as at Sagerforums.com, a forum designated to the laptops that PCTorque sells, which PCTorque pays to host. They make posts helping anyone solve problems with their Sager laptops, but allow all members to express opinions freely. That they allow any opinions to be expressed, and that the site is quickly accumulating members are testaments to PCTorque's credibility in providing good products. It is seldom you read of users who have hardware problems, and most of these praise the quick response they recieve.