I must say I am impressed with the service and prompt emails this company has provided. They even answered an email during non-business hours on a weekend(Sunday)! I would recommend PcTorque to anyone who is buying a Sager laptop, and also would recommend Sager especially to gamers and mobile CAD type users. My laptop ( Sager NP9280 ) was ordered on tuesday night, shipped out Wednesday, and was to my door by Monday. PcTorque RULES!
Brian
In July I bought a NP5797. Since I have received the computer, I have had NO problems! Build quality is amazing, the computer is fast and plays games like a dream, and has a very edgy look, yet maintains a sense of professionalism, meaning it looks cool but is not overly gaudy(Alienware). The reason I went with PC Torque over other Sager resellers was because of the option to include a Accidental Damage Protection Warranty. This really was the deal breaker for me. I thought that it was ridiculous that all of the other resellers did not offer this option considering it is a $2400 laptop, a huge investment for a college student. I have been very pleased with PC Torque so far and I hope that my future business with them is just as pleasant and smooth.
Phenomenal! The order was expedited quickly, and so far, the machine is an absolute dream. I highly recommend PC Torque for anyone looking for a quality laptop, with great pricing, and exceptional customer service.
I am quite pleased with the service I got from pctorque, though I didn't see any service over the weekends like some have posted. No big deal though.
In order to save ~$300 in California state sales tax, the laptop had to be shipped to NY and then back to me.
I had paid for overnight shipping. They charged me a little more, but I was able to get it shipped 2 day to NY and 2 day to me and even got a saturday delivery.
The np9280 is huge, but not as heavy as I expected. Vista had all kinds of trouble installing on it, but I figured it out after a few hours of frustration. The trick is when Vista installer gives you the chance to load drivers, load EVERY driver off the included driver CD.
The bios wasn't flashed with the new BIOS that supports XP.
I would absolutely recommend pctorque to anyone considering an online laptop purchase.
I was getting frustrated when PCTorque was slow (1.5 days) to respond to my post-order inquires, mostly because pre-ordering questions had been answered within 15 minutes. HOwever, when they did respond, my NP8862 had shipped the day before, one day after placing my order. Not bad for a configurable laptop! Overall, really great service.
Great service. My questions were responded to promptly, and I received the system I ordered with no problems whatsoever. PC Torque had the best price too. I recommend that anyone who wants to buy a computer buy from PC Torque.
Absolutely Amazing! That best describes my experience with PC Torque. I have not only been pleased with their service, but often shocked by the effort they put into their customer service. I have received prompt email responses (even after office hours), clear, concise and correct answers to all of my questions, and informative emails and phone calls to notify me of the status of my order. Currently I have not received my system, but I will edit this accordingly when i do.
Great product at an incredible price. Shipping did take some time (3 weeks to Sweden), but it was well worth the wait. The 9280 is easily a desktop replacement, but it is not lightweight. For my purposes, that's fine. Others might want a more portable machine, but that will probably mean less power (or a much higher cost).
Thanks for a great machine and great service!
Geza Csikasz
IT Manager
Mäklarhuset Real Estate Sweden
I highly recommend PC Torque and Sager to anyone looking for a fully customizable notebook. I got the exact computer I wanted at a great price. This is my first purchase of a Sager computer and I am very impressed with the quality. PC Torque made ordering easy and kept me up to date on my order status. Thanks Again!
PC Torque was fantastic. They were quick to process my order, with prompt and friendly replies to my e-mail inquiries. The build options on their website let me put together exactly the type of machine I wanted (props for the "No OS" option!), and they included a really nice laptop bag for free. If anyone is looking to purchase a laptop, PC Torque gets my vote. :) Keep up the great work!
I ordered my Sager NP5797 from PC Torque.com. The service was extraordinary, they helped me with my wire transfer problemss and were patient and helpful. I got my new computer earlier than expected and in perfect condition( I'm writing this review on my new Sager right now). I will definitely tell my friends that this the place to buy a great computer; better than store brands. 11 out of 10.
My purchase experience with PCTorque was very good. Their emails were polite, businesslike and timely. They assisted me working through an issue with my credit card, and were very flexible when I requested a change to the order after it was placed. They shipped the computer via the service I had requested, and provided me with the tracking information prior to UPS accepting the package.
Based on my experience, I'd recommend them to others. My experience with them met all my expectations as a customer, and by my standards, that's pretty high praise.
This review was modified by its author, EShug, on
5/30/09 10:13 AM.
Purchased a Sager 8662 through PCTorque. Originally attempted to purchase a model that was discontinued, but still listed on the website for sale.
Even with this mistake, PCTorque worked with me to get a computer that was just as good, if not better, all for about the same price. They figured the difference in price and I had my computer within 6 days. Not bad for UPS ground across the country.
At first, I must say... I was a little nervous about dealing with them. I had never purchased a computer through a reseller like this, only dealing with Dell in the past. However, the computer cannot be beat for the price.
PCTorque was more than helpful in getting the computer I wanted. I look forward to dealing with them again when this beast is out of date in a couple months. LOL!
This review was modified by its author, vcotham, on
6/14/09 9:28 PM.
This is a TOP NOTCH COMPANY! I ordered my laptop from them just 5 days ago and I received it today with the new 280m video card!!! Within minutes of me placing my order, I received a confirmation call for my order from Jason at customer service thanking me for my purchase. The CUSTOMER SERVICE COULD NOT BE BETTER! I tried to deal with the other Resellers and had asked many questions but everyone besides PC Torque was losing their patience with me. It’s great to know there is still a company out there that cares about more than just getting a quick sale. Kudos to you PC Torque…I know where I will go for my gaming laptop needs now!
