Review being removed by buyer pending litigation brought on by PC Torque.

This review was modified by its author, Scientific, on 7/6/09 6:59 PM.

The purchasing of the Sager 3790 went well. I had bought a 3 year warranty as well. It is soon to expire in 4 months, and my notebook has been giving me blue screen errors. I contacted PC Torque, and they told me that the company that they had doing the warranties went bankrupt, due to the large numbers of Sager notebooks coming back to them. When I asked the customer service representative at PC Torque what to do, they said that they could not do anything for me and that the warranty was void. What this means is that PC Torque takes no responsiblility for honoring the 3 year warranty, I have no recourse but to send it back to Sager directly, who will give me 10% off of my repairwork. It is a shame that a company cannot back the products that they sell, so beware of buying anything that you expect to get a warranty with from PC Torque.

Fast customer service... got email respond within 24 hours...  
 
However, their policy is kinna sucks. If you order something and the price drop (even before you receive your product), they won't return you the different. Plus, you have to pay standard shipping... If you buy laptop from well known companies like IBM or HP, you'll get free standard shipping for your order. If you live in CA and choose the standard shipping, it'll take at least two weeks for the laptop to arrive. Other than that, a lot of people say their sager systems are pretty good.

No problems at all with the order, My new 5797 seams to be a great notebook. I made a mistake with my payment using pay-pal and sent an e-mail to PcTorque, they responded fast, refunded my money and resent an invoice. Shipping was no problem, they shipped when they said they would, and e-mailed me that it was on it's way. Like one of the previous reviews, when first booted-up it had an improper shut down error, but booted up in normal mode and everything seams fine. I would defiantly recommend PcTorque to any one looking to buy a laptop. After Having this laptop for a month or so, I have to say that the sound is terible, the Turbo memmory that I paid $40 extra dollars for is useless, I have seen no speed improvement at all when using this. I was offered a free cap for writing this review, but never received it. Yes the order process went well and other than the Waste of money for the Turbo memmory and bad sound quality, I do like every thing else about this laptop.

This review was modified by its author, Rigdon, on 7/21/09 12:10 AM.

These guys are a good middleman for Sager Computers. I think the whole process would have been a bigger pain if I had to deal directly with Sager. But, here is what happened to me, you can draw your own conclusions. I received a very nice Sager 5680 on time and well packed. I tried to load Windows 2000 and had a couple of driver issues. I called PC Torque and Tom said "Call Sager" so I tried to and got a recording "You leave message, we call you right back" They didn't. I finally figured out the problem myself. I took the 5680 on a trip and decided it was just too big so I called PC Torque for an RMA. Tom said "Call Sager" So I did, and got the "Leave message..." answering machine again. Sager didn't return my call. So next day I call PC Torque and Tom said "I'll call them and get your RMA" which he promptly and couteously did. My complaint is that PC Torque can't help much besides with the order and Sager is not good at returning calls or email requests for info or RMA. Obviously Sager is "at home" because Tom called them on his super secret phone number and they gave him my RMA, which Tom emailed right to me. If I decided to buy another Sager, I'd use PC Torque as my middleman. As for the Sager 5680, the machine is really a luggable (desktop replacement) but the graphics and I/O subsystem are fantastic.

The price was awesome, and while I am not happy it took me a month for the pc to ship, I cant hold anyone responsible for that. I finally got my machine, with a few issues that were resolved myself. The machine itself is amazing.

This review was modified by its author, jellybean, on 10/3/03 1:03 PM.

I must say I am impressed with the service and prompt emails this company has provided. They even answered an email during non-business hours on a weekend(Sunday)! I would recommend PcTorque to anyone who is buying a Sager laptop, and also would recommend Sager especially to gamers and mobile CAD type users. My laptop ( Sager NP9280 ) was ordered on tuesday night, shipped out Wednesday, and was to my door by Monday. PcTorque RULES!  
Brian

In July I bought a NP5797. Since I have received the computer, I have had NO problems! Build quality is amazing, the computer is fast and plays games like a dream, and has a very edgy look, yet maintains a sense of professionalism, meaning it looks cool but is not overly gaudy(Alienware). The reason I went with PC Torque over other Sager resellers was because of the option to include a Accidental Damage Protection Warranty. This really was the deal breaker for me. I thought that it was ridiculous that all of the other resellers did not offer this option considering it is a $2400 laptop, a huge investment for a college student. I have been very pleased with PC Torque so far and I hope that my future business with them is just as pleasant and smooth.

Phenomenal! The order was expedited quickly, and so far, the machine is an absolute dream. I highly recommend PC Torque for anyone looking for a quality laptop, with great pricing, and exceptional customer service.

I am quite pleased with the service I got from pctorque, though I didn't see any service over the weekends like some have posted. No big deal though.  
 
In order to save ~$300 in California state sales tax, the laptop had to be shipped to NY and then back to me.  
 
I had paid for overnight shipping. They charged me a little more, but I was able to get it shipped 2 day to NY and 2 day to me and even got a saturday delivery.  
 
The np9280 is huge, but not as heavy as I expected. Vista had all kinds of trouble installing on it, but I figured it out after a few hours of frustration. The trick is when Vista installer gives you the chance to load drivers, load EVERY driver off the included driver CD.  
 
The bios wasn't flashed with the new BIOS that supports XP.  
 
I would absolutely recommend pctorque to anyone considering an online laptop purchase.  

I was getting frustrated when PCTorque was slow (1.5 days) to respond to my post-order inquires, mostly because pre-ordering questions had been answered within 15 minutes. HOwever, when they did respond, my NP8862 had shipped the day before, one day after placing my order. Not bad for a configurable laptop! Overall, really great service.

Fast delivery of great product. Best price around. PCTorque hooked me up!

This review was modified by its author, sashabooberg, on 8/20/09 6:55 PM.

Great service. My questions were responded to promptly, and I received the system I ordered with no problems whatsoever. PC Torque had the best price too. I recommend that anyone who wants to buy a computer buy from PC Torque.

Absolutely Amazing! That best describes my experience with PC Torque. I have not only been pleased with their service, but often shocked by the effort they put into their customer service. I have received prompt email responses (even after office hours), clear, concise and correct answers to all of my questions, and informative emails and phone calls to notify me of the status of my order. Currently I have not received my system, but I will edit this accordingly when i do.

Great product at an incredible price. Shipping did take some time (3 weeks to Sweden), but it was well worth the wait. The 9280 is easily a desktop replacement, but it is not lightweight. For my purposes, that's fine. Others might want a more portable machine, but that will probably mean less power (or a much higher cost).  
 
Thanks for a great machine and great service!  
 
Geza Csikasz  
IT Manager  
Mäklarhuset Real Estate Sweden