The computer shipped late 8 days. Very noisy, noise comes from front fan. Called customer support. They promised to send fan replacement in 2-3 days. No fan after 7 days from first call. Called again after 7 days, they told me fan is on it’s way. Today is 24/11, the fan has not arrived. What a disappointment. For almost $1500 for machine (no monitor, keyboard, mouse), could get great computer from Dell. Minimum waiting time for customer support 35 min.; that much for “famous customer support”. I ordered computer on 10/12, today is 11/24, and the computer is seating in the corner of my work room. AVOID!!!!  
 
UPDATE:  
After posting appear on 11/25, I received following e-mail from Velocity Micro; nice, I thought they will finally take care of the problem. Here is a first e-mail:  
 
11/26/07  
Mr. G…..,  
I saw your posting on Reseller Ratings today and wanted to reach out to you personally and apologize for amount of time it has taken to send out a replacement fan. I am personally getting involved to ensure that there are no further delays and will approve expedited shipping to make sure this is taken care of as soon as possible. I am again very sorry about the delays. I will email you tracking information tomorrow for the fan replacement. Below is my contact information I want to make sure that going forward any issues or concerns you have you can contact me directly. If you would like to speak to me directly please let me know a time and the best phone number to reach you and I will make sure to call you, or feel free to call me at the below number.  
Thank you,  
J……  
J…… B……..  
Director - Customer Care  
Velocity Micro - Ultra Performance PCs  
Experience speed for the first time!  
 
I waited two days, have not received tracking info or other word from the manufacturer, so I decided to write back. Here is my e-mail:  
 
11/28/07  
Ms. B……..l,  
I have not received tracking info yet. If you can not/don’t want to provide the fan, could I at least get technical information about the fan (physical size, voltage, rpm, etc.), so I can buy one and replace it myself. I made mistake and believed great reviews I found on the net. I also checked your computers in the Best Buy stores (two), and they looked good. Especially, they where quiet which is very important to me (music making). I decided to buy computer from media line of computers, and replaced regular fan with quite one, hoping that I’ll get great media making machine to serve me for next year or so. What disappointment. Again, would you please provide technical specifications for said fan?  
Sincerely,  
S…… G…...  
 
They responded promptly with tracking number and promise on fast delivery:  
 
Date: Wed, 28 Nov 2007  
Mr. G…..  
Your tracking information is xxxxxxxxxxxxxxx and the fan should arrive tomorrow, we sent it Next Day Air today. The tracking information may not show up until later when UPS scans at their facility. As for the specifications it is DC12V, 0.27 and the model # is L1121225BL-B4. I do not have the size specifications available to me this evening.  
I again apologize that your experience has been difficult and hope once you receive the new fan that you can enjoy your new PC. From this point further if you need any assistance please let me know. I understand that is our responsibility to regain your trust.  
Thank you,  
J……  
 
 
Today is 12/3 late afternoon, no fan yet has been received. I know that fan is relatively cheap part, and I would buy it myself and replace. Could somebody recommend good replacement? I have Velocity Micro Classic Case. Also, if I replace the fan myself, do I loose warranty?  
Very, very unsatisfied costumer.  
UPDATE:  
Finally, we resolved problems and so far computer has been running great. After month and half of confusion and bad luck(!!!), it is working like charm. I greatly appreciate help received, again, after initial total confusion.  
 
 

This review was modified by its author, sgl, on 1/17/08 7:04 PM.

Previous customer of Dell, Alienware, Hypersonic PC, and now Velocity Micro. Owned many different pc's, built my own and have owned every console under the sun. The rig Velocity Micro sent me is way above my expectations. However, the ordering process was terrible. My order was lost, and the sales, tech, order status people who answer the phones seem very nice but not trained very well.  
 
Example: My comp was DOA. Tech support talked me through the BIOS settings and said it had to be a bad mainboard. When i had time the next day after work, I set down to fiddle with it. I eventually solved the problem by tweaking the BIOS settings (RAID was enabled but neither drive had been enabled in the submenu) and running the restore disk. Why tech support jumped straight to a mainboard replacement w/out trying the restore or other options bothers me.  
However, they did overnight me the mainboard and a tech called me within 24 hours to make an appointment, so at least they are very reactive to customer problems.  
 
Overall, I'm very happy with my purchase. They even upgraded my graphics card for free. However, they never told me (like everything else they did with my order) that they were going to do this.  
 
I give Velocity Micro a C+ for their phone staff, and an A for their actual product. So, they get a B+ overall. If it weren't for the fact that they lost my order, were four days behind in production and have so so support staff, they would get an A+, this comp is THAT good.

This review was modified by its author, MrTanderson, on 10/14/06 10:25 AM.

The quality of service from Velocity Micro is to be commended. After receiving my order, I noticed that the form supplied for a rebate had expired. After contacting VM, I was assured that the form would be honored by company affording the rebate. This quick response from VM Customer Care was welcomed.  
 
I also encountered a discrepancy in products received in that a remote, IR receiver, and Entertainment Center software was not supplied with the sound card which I ordered. After a number of contacts made with VM, they shipped an overnight order with the items that were missing. This is another instance of customer care afforded by VM.  
 
I am thoroughly satisfied with all areas of VM’s products, service, and the care they keep with customers. I would recommend VM to all who want the best in a reliable PC vendor.  

This review was modified by its author, godinre, on 3/18/06 10:12 PM.

At this time, after a few calls, I did get an RMA to return the machine. Just waiting for refund.  
 
!!!!Again, I would like to point out that I still give VM a very satisfied rating even though my experience was not perfect. I applaud VM for providing value in computers. Do not hesitate ordering from VM. The SLI bug was a surprise to all. Its only a issue if you want to use a 23" widescreen monitor. Still don't understand why with one card everything was fine, but SLI couldn't support it. Vendors and customers seem to be at the mercy of NVidia and ATI who are known to provide crappy drivers. If you have a 23" and want to use SLI, I believe it  
may eventually be solved for all monitors, it just a risk that should be stated upfront on SLI vendor websites. Maximum PC even gave the VM SLI rig a "Kick Ass" but failed to mention that there would be any problems with widescreen.  
-------  
First I believe that Velocity Micro is a great company. I have no reason to believe that for the vast majority of buyers, VM will provide a great product. However, my experience has been less than perfect. I ordered a Raptor SLI and it arrived early. I was suprised that after 1 hour it completely dies. Had to send to back to be rebuilt. After two weeks I had heard nothing from the company. When I called the technician, he told me that he could not even give me an estimate when I would receive the machine back. Very frusting. Eventually I receive the machine. However, the SLI apparently doesn't work with a 23" screen. Nothing on VM website tells you that you shouldnt expect that a $5000 SLI rig can't work with commercially available monitors. I tried a samsung and an Apple with no success. Any time you try to run a game, the screen goes to garbage. When I disable the SLI, everthing works. It defeats the point of purchasing an SLI rig. I spoke to a couple of VM techs and the EVGA call center. No one can get the machine to work. I went many support forums with no success. So, I have a machine that doesn't work as advertised and cant' get a return RMA. The customer care center rep will not return my phone calls. I feel that I have wasted the $5000 grand. The whole experience has ruined all the excitement of getting a new super gaming rig.

This review was modified by its author, jscompton, on 2/3/05 10:54 AM.

Had a very rough start with Velocity Micro. Took approximately a month (seems to be the ballpark norm for the industry) for my machine to arrive. Arriving with several problems which made the system inoperable - neither I, ZNet nor the VM folks in Virginia could correct them - the computer was shipped back to the factory for repair. When it was returned to me, the music system still did not work so the Creative speakers and sub-woofer had to be RMAed and replacements sent. I became very frustrated and was close to giving up on VM, but spoke to Dan at the factory who convinced me to hang on just a bit longer and not return my new system. I didn't send everything back, but, rather, gave the entire rig to my son who patiently waited for the speakers. When they arrived, he set them up and, to my amazement, they and the entire computer system worked just fine.  
So, my son is now the proud new owner of what has turned out to be a great system. Through it all, VM was calm (I was NOT!) and professional. Though the computer was faulty when it arrived, VM DID make good and correct all issues. As a result, I have to admit that sometimes these kinds of problems do occur, and I just happened to be the unlucky guy in this particular instance. My advice if you're interested in a machine from VM is to go ahead and order. My boy's system has been fine since the speaker issue was resolved, and he's extremely happy to have it instead of the Dell I had intended to buy for his graduation gift.

This review was modified by its author, bmwrob94015, on 6/22/04 3:15 AM.

All of the positive reviews for Velocity led me to purchase a high-end AMD 3400 CPU based-system for home use that is configured for both gaming and video editing (1.5 gig of RAM, ATI 9800XT 256 meg video, 320 gig of hard drive space). The initial customer service, as well as the build quality of the unit, was of the highest quality. There have been ongoing problems with screen freeze-ups and random system restarts that their tech support at ZNET have not been able to correct. After a few calls to ZNET, I lost confidence in them since they did not seem to be familiar with SATA drive configurations or any BIOS or driver issues that may be causing these problems. It has been frustrating to pay thousands of dollars for a computer that is less reliable than my three year old Dell laptop.  
 
Overall, I would still recommend this company based on their initial service and build quality, but would be careful if you are looking for a system with cutting-edge components that may have compatability issues.

The PC I ordered I arrived on time and as promised and works like a charm so far. They deliverd the PC a week earlier than promised.  
 
My only issue is that there site does not specificy a particular monitor with the sytem. I inquired about this via email and was given assurances on the brand so I decided to order it with the PC from them to keep things simple.  
 
When I got the monitor it was not the brand I was promised and due to some email issues on there end it took a week for them to respond to my complaint. But once they got in touch with me there service was excellent. They replaced the monitor with a better one than I had originally expected and did so without complaint or hassle. While it is unfortunate they got it wrong the first time there service after that was excellent.

Bought a NoteMagix B50. Upgraded the HD and added custom painting.  
 
The BAD: Took 6 weeks to get the laptop in my hands. Custom painting added 10 days. However, my estimated lead time was 10 days plus 6-13. After 4 weeks I sent an email regarding the order status. No reply was ever made. I called 2 days later and was told painting was delayed and that they would expedite my order which they did. The laptop was shipped after exactly 5 weeks. But had I never called I might still be waiting now. But what made it worse was the fact that the laptop drop in price by more than $100 while I was still waiting.  
 
The GOOD: Beautiful laptop, love the custom paint. They did a good job updating drivers, XP was on the latest patch including most recent security patches. People on the phone/email were curteous, professional, very likeable and spoke english unlike those other big companies out there. Quick laptop, performed well and will do more stress testing on it to see its limits. Bottom line is the quality and performance of the laptop and this one is top notch.  

This review was modified by its author, joelau, on 3/3/04 2:01 PM.

I am extremely disappointed with VM so-called 24/7 technical support. Three days after receiving my spanking new PC, I wanted to put in an additional hard drive and a DVD burner. Guess what - I could not open the case without risking to break it. The documentation binder was no help, it had precious little except the component manuals. The web site was of no help either. Expandability was one of my biggest considerations when choosing VM. Around 7 PM PST, after exploring the case from all possible angles, I decided to call the toll-free number hoping to get a simple instruction on how to open the case. I waited for about 10 min to give my name, service number, date of purchase to be told that a technician would call me back within one hour. I should mention here too that top level, US-based technical support was my other reason for selecting VM. One and a half hour later, no one called me, so I called back to inquire how soon I could get support. I asked for a manager and was told that the manager "just left for the day", I was in the queue, there were "backed up", and someone would surely call me later that night. At 9:30 PM PST I called again, listened to the music, was asked to "please wait", that someone would be with me shortly, that the calls were monitored for quality assurance purposes, and then finally was simply asked to leave a message. My jaw dropped when I heard that, I could not believe my ears. I thought DELL's tech support was bad, I did not like the idea of having to make out what that poor guy in Bombay was trying to say to me. In the end, I would have been happy to talk to a Martian but I guess I would have to wait for that a bit longer?!  
 
It would only be fair to add that VM's own tecnicians and associates are very good and helpful unlike the personnel of the company they contracted for the 24/7 support. My advice to you - avoid those and make every effort to deal directly with the folks in Richmond, Virginia.  

This review was modified by its author, username2004, on 2/15/04 11:28 AM.

It took nearly three weeks to receive the PC I ordered. When it arrived, there were no drivers, only a blank CD. They promised to send a driver disk, but I never received it. Sketchy documentation.  
 
After my initial review, the company president contacted me and immediately sent me a drivers disk.

This review was modified by its author, joetwisted, on 10/24/03 1:38 PM.

I ordered a Gamer 1500 PC. The order process was great. The lady I talked to was very helpful and polite. The computer arrived on time and in good shape.  
 
The reason I am writing this is about the technical support. I had problems with my ATI 9200 graphics card almost from the start, so I called the tech support number and left my warranty number, name and phone number. It was a couple of hours before I was called back. It was suggested that I install a newer driver , so I did. The problems I had did not go away. I called a total of 4 times and each time the wait for the return call was 30 minutes to four hours. All without solving the problem.  
 
I finally called Velocity direct and got Jeremy, who is arranging to have a new graphics card sent to me.  
 
I hope that Velocity will do something about the wait time for tech support or that they will quit advertising that you will get a call back in ten minutes.  
 
The product is fine, the support needs to be upgraded.

This is my second purchase from this company. Overall another good experience. A couple glitches this time though. Went to install another optical drive and the 3 sets of additional drive rails in the bottom of the case were missing. Phoned the company, they're shipping them next day. If you order a "VX" case, be aware that the charcoal selection is not black as the picture depicts, rather a I don't know what color it is. Maybe a dark putty gray? I was somewhat displeased by this as I was expecting a black case as was advertised, but as this is my main system, I can't afford to send it back and upgrade to the Lian Li or Coolermaster. 1st purchase was rated 10 of 10, I'd have to give this one a 7 based upon the case issue. Good components w/ good wiring and good airflow design. Will purchase from them again, I'll just make sure of my case color next time.

This review was modified by its author, msrk, on 4/3/04 12:24 PM.

I’m a developer and gamer and I needed a notebook with a lot of power without breaking the bank. After shopping around, I purchased a Velocity Micro NoteMagix M15 Ultra notebook. I’ve never been so impressed with a notebook my entire life. This thing is blazing fast running Windows 7. I’m amazed at the speed of the notebook and it’s even faster than my desktop. I was very pleased with the ordering process. It’s easy. VM has an online configurator allowing you to configure the notebook as you desire. The notebook is made of top quality materials. The estetics of the notebook are very nice. It has a brushed aluminum cover and so is the inside where the keyboard is. For performance and battery life, I ordered my notebook with an 80GB SSD hard drive. I ordered a 9 cell battery pack and I’m getting 4 ½ hrs of battery use. It has special buttons for media, bluetooth, wireless, camera, etc. that are nicely recessed and light up blue when active. It has three USB 2.0, FireWire, eSATA, HDMI, DisplayPort, ExpressCard/54, 4-in-1 Card Reader, v.92 56Kbps Modem, Gigabit Ethernet, 802.11a/g/n Wireless, Bluetooth 2.0. Velocity Micro truly means business when it comes to high performance computing. Their pricing is very reasonable and the notebook is a tremendous value. I’ve never been happier.

Couple of months ago I killed my old Gateway laptop after three years of working it like a rented mule. Called Gateway to see if I could get a little help, maybe just identify a part number or something since I knew it was well out of warranty. I was left slack jawed with disbelief when the online chat guy told me that not only couldn't he help, but he couldn't even continue this conversation when it was determined I was out of warranty! Gateway would never get another nickel from me.  
 
Since I was a heavy Photoshop/Lightroom user I decided to go for a desktop this time. Hit the usual retail outlets and was pretty unhappy with the crap build of most of the major brands. Started surfing cnet and so forth and came across a handful of brands that seemed to offer better build, better customer service (or any at all) and so forth. Ended up calling Velocity Micro, got great phone, ordered a product and loved it. The following is the email I sent to the company after receiving the product.  
 
 
Hi Folks. What a pleasant surprise this has turned out to be. Great machine. Nice build quality (At work, I'm used to fishing around in 100K Sony HD decks and such so I really appreciate a nice build. And no, you are not in the same league as them or Mac towers but a great clean build for the price and LIGHT YEARS better than the mainstream companies.) After my last machine, a Gateway died (and their POS "Customer service dept" told me that they could not "continue this conversation" when it was determined my box was out of warranty...), I was determined to find a better way... Voluminous web research led me to you guys.  
 
So many positive things compared to the usual garbage from HP/Dell/The Borg/whoever... NO CRAPWARE for one! My god, the machine boots in record time! Nice clean build with quality name brand components! And all the documention, drivers, the works! Everything worked out of the box! (After I seated a loose HD power cable, no biggee since it was shipped from Virginia... And I might have even been the one to loosen it when I took the side cover off...) But there is nothing more annoying than trying to buy an expensive computer from Best Buy then be told that the snot-nosed Geek Squad people should really "optimize" the machine to remove the garbage you didn't want in the first place. Love is really a clean tool bar and empty desktop. Fricken revelation. Hope you guys start a trend. Or an armed revolution.  
 
Two minor quibbles... Wish I got the actual copy of Vista rather than a boot disc. But not an issue since I'll be upgrading to 7. But honestly, on a machine with enough RAM and no bloatware, Vista seems great. Not sure what all the fuss was about. Lightroom 64 screams! Then... there is this this keyboard. Either I will go blind or dajdwikmadfkadgvmlk become an excellent touch typist. I mean the dim blue backlit keys probably rock during Skittle and Mountain Dew fueled all night raids on WOW but in my sunny office I might as well be typing on a shoebox lid. Mouse is cool though, love the page back function.  
 
Friends dig the machine too. Can't believe how fast it boots without the bloatware or that there isn't any. This is a HUGE selling point! GF is coming up this weekend and I think she is going to kill me for recommending HP a few months ago...  
 
I'll be sure and let you know when the honeymoon is over. Until then, you are my new best friend. OK, not really but very pleased with the new computer. I'll be sure and call you when I want to upgrade to a SSD boot/scratch/data drive config since I'm sure you will have a few pointers and I can never have enough render-fu in CS.  
 
Best,  

The order process was a little slow, but we were building something completely out of the box so I can understand some of the delay. The second time around when we ordered the same box specs, it was a breeze.  
 
The first PC arrived DOA. Tech support immediatelypatched me through to the person who built the workstation who quickly patched me to the head tech. The support was great and I was able to get my system up and running with their help. As to why the system didnt start properly - it looks like shipping damaged the hard drive, as I eventually had to send the machine back in because of poor performance.  
 
Once we straightened out the bugs. The machine has been rocking. Perfect performance. So a few bugs, a few headaches. But they were good with communication the entire way through. And to be honest every company is going to have one or two that fall through the cracks. But how that company handles it makes the difference.  
 
Would buy from them again.