I ordered my computer on September 2, 2006. I was informed of my estimated shipping date would be September 20, 2006. I patiently waited until September 20, 2006 and then called Velocity Micro to see if my system shipped even though it stated the parts were still being gathered prior to assembly.  
 
Upon reaching a representative from Velocity Micro, I was informed that yes indeed the parts appear to be ready for assembly and there are no backorder items. She stated the system should shipout ontime on September 20th...I stated today is September 20th. She then recanted and said yes you are correct. However, she did not see any problems and stated the system should ship by Friday September 22, 2006.  
 
I waited 2 more days to see if my system would indeed ship as stated by the Velocity Micro representative. On September 22, 2006 I still had received no email notification and I contacted Micro Velocity again.  
 
On September 22, 2006 I called Velocity Micro and the representative I spoke with stated once again that all my parts appeared to be ready for assembly and nothing appeared to be on backorder. I stated that was what I was told last time and asked to speak to a superviser. The representative stated that a supervisor would tell me the same thing he did but I insisted to talk with a supervisor to find out why my computer was being delayed.  
 
When the next representative answered the phone, I asked if he was a supervisor. He stated no but he would be happy to check on my order and see if there would be anything he could do to help. I gave him my order information and he found out the same results as the two previous representatives that my order was ready for assembly with no backorder items but still no reason as to why is was being delayed past the estimated shipping date. He politely asked for my email address and stated he would talk with the production manager on Saturday, September 23, 2006 to find out why it is being delayed.  
 
Since today is September 22, 2006, I will wait until tomorrow to see if I receive my email from Velocity Micro and then update this review accordingly with what I am told.  
 
I will add that after reading all these steller reviews that I am perplexed why I am one of the few that have yet to have a good experience. I sincerely hope that Velocity Micro takes my order seriously and provides me with an acceptable answer as to why the delay has occured.  
 
More to follow...  
 
Update 9/27/06  
 
I received an email from Velocity Micro on Saturday as stated by the rep. He informed me he spoke with the production manager and the computer was being assembled even though it wasn't updated in the system as being assembled. He also informed me that my computer should ship Monday or Tuesday 9/25 or 9/26.  
 
On 9/26 I received an email that the computer was completed and shipped on 9/26.  
 
All in all, my experience with Velocity Micro could of been better in regards to getting the computer out on time and I would think a company such as Velocity Micro would have shipped the comptuer faster than ground after it was shipped 6 days later than the estimated ship date. The thing is, the parts were not on backorder and there were no reasons given to me why it took so long to assemble and ship.  
 
All I can hope for is that the computer will be in good shape and I will forget about my initial woes with getting the computer out the door to me.  
 
Update November 2, 2006  
 
I received an email from Micro Velocity about how my computer is doing. I informed the representative Ms. Taylor that the video card appeared to be having an issue with the World of Warcraft game I am playing. She recommended removing and reinstalling the Driver which I did. To my surprise, this has appeared to fix the issue and currently everything is running smoothly.  
 
All in all, the computer has been running well and other than the video card issue, that is now working well, no other performance issues have been present.

This review was modified by its author, sstrong4, on 11/2/06 7:11 PM.

I very recently bought a Velocity Raptor 64 Special Edition. It worked fine till today. I called up ZNet services-told that tech support would call me back as thay were all busy. I asked her to give me an idea as to when they would call me back. She refused. I now have to put my life on hold and wait goodness knows how long till they call back. This attitude from ZNet services as Velocity Micro's after hours tech support is unhelpful and frustrating to put it mildly. I'm glad that I didn't pay for another 2 years for this poor service.

BUILDING A NEW PC EXPERIENCE-THEY ARE NOT KIDDING  
 
 
The new revised edition published soon. Stay tuned.

This review was modified by its author, HOTSTUFF21, on 2/9/10 8:09 PM.

I ordered a Velocity Micro Z55 on 17 October 2008. I had ordered from VM previously and was satisfied with their product, which led me to order from them again. However this second experience has been uneven at best. I placed the order over the phone and received the confirmation email immediately. The machine was built and shipped within the time frame I was quoted. However their online order tracking leaves something to be desired. My computer went from "staging for assembly" to "complete" in a single day, despite the fact that their own policy seems to indicate a longer testing period between assembly and shipment. This was my first indication that I might be in for problems.  
 
Unfortunately, that turned out to be the case. The machine was broken out of the box. I had distorted video and random blue screen crashes. I phoned customer support as I paid for the extended warranty and 24/7 phone support. At this point I have to give VM credit for the things they do right. Despite it being about 10pm EST on a Friday, my call was immediately answered and I received a call back from the on-call technician within twenty minutes. The tech had me try a few different video connections and monitor hook ups, and when that failed to resolve the situation, he recommended I return the PC to them.  
 
So first contact with tech support was on Friday, the RMA was issued the following Tuesday, and I shipped the machine back on Wednesday. At each step of the process, VM was receptive to my problems and helped expedite a solution. After my PC arrived back at VM, the repair process began the next day. However again at this point I have to note some failings in their web-based tracking system. After a couple of initial updates, VM has gone "silent." I have not received an update on my computer in over a week. I had to call them last Friday to get an update over the phone. In total, my PC has now been under repair for almost two weeks with no timetable for a return. I have tried to note those things that VM does well, because they have been cooperative at certain stages of this process. But I am now almost two months from my initial order date, and I still do not have the PC that I ordered. Frustration is starting to build, and the lack of communication in recent days is making that worse.  
 
I will update this review as the situation progresses and relate the final outcome.  
 
UPDATE: I received my PC back from VM this week. In total, it had been back at the factory for a little less than two weeks. I received it back exactly one month after it had been delivered the first time. I would first like to thank Tamer, and Tiffany, and everyone else at VM technical support I spoke to throughout this process. They were very helpful. Whatever flaws I may note in this review, my experience dealing with the individuals at VM has been universally positive and they are to be commended for that.  
 
I do have one concern that sticks with me now that all is said and done. The tech who diagnosed and repaired my computer noted that my overclock was unstable. If that was the case, why was that not identified before the machine first left the factory? Why did I have to lose an entire month sending it back? Their own policies state that each machine is tested before it ships, yet if that is the case, it seems the unstable overclock would have been identified and addressed. Were those tests conducted? Was my PC rushed to meet the ship date without the testing? These are the questions I am left with at the end of this process.  
 
Overall, a big thumbs up for VM's customer service and technical support, and a big question mark for their quality control.

This review was modified by its author, Antiken_CS, on 12/11/08 9:52 AM.

My PC, (tag #835225) has been back to the factory for repairs three times, and I hope the third time is a charm. The PC was damaged in shipping when it was initially delivered in December 2007 and that caused its first trip back to the factory for repairs.  
 
In August 2008, the PC would not boot and it went back to the factory a second time for a replacement power supply. On the return trip, it was damaged in shipping again, but the packaging materials were inadequate (just a few foam peanuts) so I can't really put the blame on the shipper.  
 
After waiting a week for replacement packing materials to arrive, the PC made its third trip to the factory for repairs. This time, the PC came back with a reformatted hard drive and a recommendation not to restore the drive from my backups, and I had to spend considerable time reloading my application software.  
 
Other than the hassle of shipping it back and forth and not having it to use, this PC is all I expected it to be and I am very satisfied with it. Imagine that.  
 
Melvin Deak

It took two weeks to ship from order date, which isn't horrible, except when I got it in, the power supply unit wasn't properly functioning. I contacted VM's customer support via email, and a surprisingly nice representative called me the next morning to troubleshoot. A week later, my PSU came in--without instructions--but it ended up being so easy to install--ten minutes, tops. Now, it's running great (so far).

Initial Review 1/7/08  
Ordered 11/24/07 (a Saturday when no building is usually done), customized and received 11/30/07, was originally delivered 11/29, did not receive notice it was even ready, let alone shipped. Problems since day 1.  
 
Motherboard Asus M2N-Plus SLI Vista Edition  
Audio On-Board Integrated Realtek Audio, 7.1 Channel Support - this is NOT what I got, it's c-media6501 integrated USB audio that you can't listen to anything with. Using XPPro, so it's not a Vista software issue. Robyn and Flav tried to help me on the phone (they are superb) - they were able to get me a soundcard - that took almost 3 weeks. In the meantime I went and bought one just so I could have any audio. I continue to have problems from computer "freezing", running slow and in general just not quite right. I feel that this computer (spent almost $1,700 including 3 year extended warranty) is gonna be "one of those" systems. If it was built on Monday, that means it was shipped on Tuesday to arrive here on Thursday (UPS is usually 2 day shipping). That's NOT enough time for build/burn-in/test. I specifically said No to Norton a/v. What was the first thing I saw on boot? Norton. Flav stopped me from just uninstalling it and got me the proper uninstall tool. Robyn went above and beyond to try to get my audio problems solved. (3 phone calls to tech support between Fri night and Sat afternoon!) Both were beyond patient and explained step by step what to do and how do to it. I appreciate their help immensely. The video card, while seated well enough to work, was in slightly crooked. I reseated the video card and ran 3DMark06 and it seems to be ok, but something's not right overall.  
 
Had to send my older (1 1/2 y/o) GE1000 in for repair. Upon return of that computer the front cover fell off when I removed the protective foam - all but 1 pin was broken. Also the back VGA socket was ripped off - I note gpu was upgraded so maybe that's why? And since return my A drive does not work. Spoke with James on 12/14, he sent a new front cover and dvi adapter, awaiting floppy.  
 
If I had the "tech" knowledge or wanted something that I'd have to uninstall/reinstall/fiddle with, I'd have bought a "big box", spent alot less and expected alot less. I wish they would've taken it back and refunded my money, it'd be easier to start over - but I ordered a customized system and they are clear that there are no refunds on those.  
 
EDIT 2/03/08  
Received rebuilt computer Fri, Jan 25. Still having soundcard issues. Tech has been contacted and will be coming to the house to check everything out and/or replace the current SB0460 soundcard with an XtremeGamer SB0730 (Approved and arrived Fri Feb 2 - Note original XG was full size card, this one is the half size - supplier I guess?).  
 
EDIT 3/18/08  
4 months later, mobo on older computer replaced, floppy still not working but that's one of those mystery things, not the end of the world. New computer (11/07 build) still having problems re: soundcard/tons of error messages, hangs, freezes, sometimes C/A/D doesn't work, have to hit reset. Tech Supervisor tried doing a remote uninstall which didn't work completely. It's NOT her, it's gotta be the soundcard. Onsite tech (Derek) is suggesting reformat again to clear everything out and start over, which is looking more and more likely. VM phone tech support I will say is excellent, especially the evening staff. Professional, friendly, patient and they really do their best to try to get things taken care of.  
 
EDIT/UPDATE 4/24/08  
Looks like things are working! Tech came to the house (Steve), replaced front panel, had an initial Oh No on reboot and hearing severe static. I don't know what he did after that - he had his hands deep in the case - but after 5 months things are working and looking up. As in I CAN have a few windows open and no have errors/freezeups/lose part of my screen, etc. It's just working! Floppy on older puter now works too. I was sent a different, even better model, Steve popped it in, we tested it with a floppy and voila. So, here's hoping everything's resolved.  
 
Thank you VM for following through. Thank you Tech Support, especially Ellen, Flav, Jessica. You have been with me every step of the way, even when I went completely ballistic (a few times I admit). VM does honor their Warranty. I can't stress enough how important this is for anyone considering VM. Their phone techs do everything but get in their car and come to your house.  
 
It's been a long, strange trip. But I've had some great companions on the way. And a rig that makes my friends' jaws drop ;)  

This review was modified by its author, missythng, on 4/24/08 5:37 PM.

The computer shipped late 8 days. Very noisy, noise comes from front fan. Called customer support. They promised to send fan replacement in 2-3 days. No fan after 7 days from first call. Called again after 7 days, they told me fan is on it’s way. Today is 24/11, the fan has not arrived. What a disappointment. For almost $1500 for machine (no monitor, keyboard, mouse), could get great computer from Dell. Minimum waiting time for customer support 35 min.; that much for “famous customer support”. I ordered computer on 10/12, today is 11/24, and the computer is seating in the corner of my work room. AVOID!!!!  
 
UPDATE:  
After posting appear on 11/25, I received following e-mail from Velocity Micro; nice, I thought they will finally take care of the problem. Here is a first e-mail:  
 
11/26/07  
Mr. G…..,  
I saw your posting on Reseller Ratings today and wanted to reach out to you personally and apologize for amount of time it has taken to send out a replacement fan. I am personally getting involved to ensure that there are no further delays and will approve expedited shipping to make sure this is taken care of as soon as possible. I am again very sorry about the delays. I will email you tracking information tomorrow for the fan replacement. Below is my contact information I want to make sure that going forward any issues or concerns you have you can contact me directly. If you would like to speak to me directly please let me know a time and the best phone number to reach you and I will make sure to call you, or feel free to call me at the below number.  
Thank you,  
J……  
J…… B……..  
Director - Customer Care  
Velocity Micro - Ultra Performance PCs  
Experience speed for the first time!  
 
I waited two days, have not received tracking info or other word from the manufacturer, so I decided to write back. Here is my e-mail:  
 
11/28/07  
Ms. B……..l,  
I have not received tracking info yet. If you can not/don’t want to provide the fan, could I at least get technical information about the fan (physical size, voltage, rpm, etc.), so I can buy one and replace it myself. I made mistake and believed great reviews I found on the net. I also checked your computers in the Best Buy stores (two), and they looked good. Especially, they where quiet which is very important to me (music making). I decided to buy computer from media line of computers, and replaced regular fan with quite one, hoping that I’ll get great media making machine to serve me for next year or so. What disappointment. Again, would you please provide technical specifications for said fan?  
Sincerely,  
S…… G…...  
 
They responded promptly with tracking number and promise on fast delivery:  
 
Date: Wed, 28 Nov 2007  
Mr. G…..  
Your tracking information is xxxxxxxxxxxxxxx and the fan should arrive tomorrow, we sent it Next Day Air today. The tracking information may not show up until later when UPS scans at their facility. As for the specifications it is DC12V, 0.27 and the model # is L1121225BL-B4. I do not have the size specifications available to me this evening.  
I again apologize that your experience has been difficult and hope once you receive the new fan that you can enjoy your new PC. From this point further if you need any assistance please let me know. I understand that is our responsibility to regain your trust.  
Thank you,  
J……  
 
 
Today is 12/3 late afternoon, no fan yet has been received. I know that fan is relatively cheap part, and I would buy it myself and replace. Could somebody recommend good replacement? I have Velocity Micro Classic Case. Also, if I replace the fan myself, do I loose warranty?  
Very, very unsatisfied costumer.  
UPDATE:  
Finally, we resolved problems and so far computer has been running great. After month and half of confusion and bad luck(!!!), it is working like charm. I greatly appreciate help received, again, after initial total confusion.  
 
 

This review was modified by its author, sgl, on 1/17/08 7:04 PM.

Previous customer of Dell, Alienware, Hypersonic PC, and now Velocity Micro. Owned many different pc's, built my own and have owned every console under the sun. The rig Velocity Micro sent me is way above my expectations. However, the ordering process was terrible. My order was lost, and the sales, tech, order status people who answer the phones seem very nice but not trained very well.  
 
Example: My comp was DOA. Tech support talked me through the BIOS settings and said it had to be a bad mainboard. When i had time the next day after work, I set down to fiddle with it. I eventually solved the problem by tweaking the BIOS settings (RAID was enabled but neither drive had been enabled in the submenu) and running the restore disk. Why tech support jumped straight to a mainboard replacement w/out trying the restore or other options bothers me.  
However, they did overnight me the mainboard and a tech called me within 24 hours to make an appointment, so at least they are very reactive to customer problems.  
 
Overall, I'm very happy with my purchase. They even upgraded my graphics card for free. However, they never told me (like everything else they did with my order) that they were going to do this.  
 
I give Velocity Micro a C+ for their phone staff, and an A for their actual product. So, they get a B+ overall. If it weren't for the fact that they lost my order, were four days behind in production and have so so support staff, they would get an A+, this comp is THAT good.

This review was modified by its author, MrTanderson, on 10/14/06 10:25 AM.

The quality of service from Velocity Micro is to be commended. After receiving my order, I noticed that the form supplied for a rebate had expired. After contacting VM, I was assured that the form would be honored by company affording the rebate. This quick response from VM Customer Care was welcomed.  
 
I also encountered a discrepancy in products received in that a remote, IR receiver, and Entertainment Center software was not supplied with the sound card which I ordered. After a number of contacts made with VM, they shipped an overnight order with the items that were missing. This is another instance of customer care afforded by VM.  
 
I am thoroughly satisfied with all areas of VM’s products, service, and the care they keep with customers. I would recommend VM to all who want the best in a reliable PC vendor.  

This review was modified by its author, godinre, on 3/18/06 10:12 PM.

At this time, after a few calls, I did get an RMA to return the machine. Just waiting for refund.  
 
!!!!Again, I would like to point out that I still give VM a very satisfied rating even though my experience was not perfect. I applaud VM for providing value in computers. Do not hesitate ordering from VM. The SLI bug was a surprise to all. Its only a issue if you want to use a 23" widescreen monitor. Still don't understand why with one card everything was fine, but SLI couldn't support it. Vendors and customers seem to be at the mercy of NVidia and ATI who are known to provide crappy drivers. If you have a 23" and want to use SLI, I believe it  
may eventually be solved for all monitors, it just a risk that should be stated upfront on SLI vendor websites. Maximum PC even gave the VM SLI rig a "Kick Ass" but failed to mention that there would be any problems with widescreen.  
-------  
First I believe that Velocity Micro is a great company. I have no reason to believe that for the vast majority of buyers, VM will provide a great product. However, my experience has been less than perfect. I ordered a Raptor SLI and it arrived early. I was suprised that after 1 hour it completely dies. Had to send to back to be rebuilt. After two weeks I had heard nothing from the company. When I called the technician, he told me that he could not even give me an estimate when I would receive the machine back. Very frusting. Eventually I receive the machine. However, the SLI apparently doesn't work with a 23" screen. Nothing on VM website tells you that you shouldnt expect that a $5000 SLI rig can't work with commercially available monitors. I tried a samsung and an Apple with no success. Any time you try to run a game, the screen goes to garbage. When I disable the SLI, everthing works. It defeats the point of purchasing an SLI rig. I spoke to a couple of VM techs and the EVGA call center. No one can get the machine to work. I went many support forums with no success. So, I have a machine that doesn't work as advertised and cant' get a return RMA. The customer care center rep will not return my phone calls. I feel that I have wasted the $5000 grand. The whole experience has ruined all the excitement of getting a new super gaming rig.

This review was modified by its author, jscompton, on 2/3/05 10:54 AM.

Had a very rough start with Velocity Micro. Took approximately a month (seems to be the ballpark norm for the industry) for my machine to arrive. Arriving with several problems which made the system inoperable - neither I, ZNet nor the VM folks in Virginia could correct them - the computer was shipped back to the factory for repair. When it was returned to me, the music system still did not work so the Creative speakers and sub-woofer had to be RMAed and replacements sent. I became very frustrated and was close to giving up on VM, but spoke to Dan at the factory who convinced me to hang on just a bit longer and not return my new system. I didn't send everything back, but, rather, gave the entire rig to my son who patiently waited for the speakers. When they arrived, he set them up and, to my amazement, they and the entire computer system worked just fine.  
So, my son is now the proud new owner of what has turned out to be a great system. Through it all, VM was calm (I was NOT!) and professional. Though the computer was faulty when it arrived, VM DID make good and correct all issues. As a result, I have to admit that sometimes these kinds of problems do occur, and I just happened to be the unlucky guy in this particular instance. My advice if you're interested in a machine from VM is to go ahead and order. My boy's system has been fine since the speaker issue was resolved, and he's extremely happy to have it instead of the Dell I had intended to buy for his graduation gift.

This review was modified by its author, bmwrob94015, on 6/22/04 3:15 AM.

All of the positive reviews for Velocity led me to purchase a high-end AMD 3400 CPU based-system for home use that is configured for both gaming and video editing (1.5 gig of RAM, ATI 9800XT 256 meg video, 320 gig of hard drive space). The initial customer service, as well as the build quality of the unit, was of the highest quality. There have been ongoing problems with screen freeze-ups and random system restarts that their tech support at ZNET have not been able to correct. After a few calls to ZNET, I lost confidence in them since they did not seem to be familiar with SATA drive configurations or any BIOS or driver issues that may be causing these problems. It has been frustrating to pay thousands of dollars for a computer that is less reliable than my three year old Dell laptop.  
 
Overall, I would still recommend this company based on their initial service and build quality, but would be careful if you are looking for a system with cutting-edge components that may have compatability issues.

The PC I ordered I arrived on time and as promised and works like a charm so far. They deliverd the PC a week earlier than promised.  
 
My only issue is that there site does not specificy a particular monitor with the sytem. I inquired about this via email and was given assurances on the brand so I decided to order it with the PC from them to keep things simple.  
 
When I got the monitor it was not the brand I was promised and due to some email issues on there end it took a week for them to respond to my complaint. But once they got in touch with me there service was excellent. They replaced the monitor with a better one than I had originally expected and did so without complaint or hassle. While it is unfortunate they got it wrong the first time there service after that was excellent.

Bought a NoteMagix B50. Upgraded the HD and added custom painting.  
 
The BAD: Took 6 weeks to get the laptop in my hands. Custom painting added 10 days. However, my estimated lead time was 10 days plus 6-13. After 4 weeks I sent an email regarding the order status. No reply was ever made. I called 2 days later and was told painting was delayed and that they would expedite my order which they did. The laptop was shipped after exactly 5 weeks. But had I never called I might still be waiting now. But what made it worse was the fact that the laptop drop in price by more than $100 while I was still waiting.  
 
The GOOD: Beautiful laptop, love the custom paint. They did a good job updating drivers, XP was on the latest patch including most recent security patches. People on the phone/email were curteous, professional, very likeable and spoke english unlike those other big companies out there. Quick laptop, performed well and will do more stress testing on it to see its limits. Bottom line is the quality and performance of the laptop and this one is top notch.  

This review was modified by its author, joelau, on 3/3/04 2:01 PM.