July 22 had boot problem with computer,contacted Velocity and tech determined it needed a new mother board that they would ship and I should have within a week.  
July 30 no mother board received e-mailed Velocity no reply  
July 31 e-mailed Velocity and also called,Tech promised to send mother board very apologetic.  
Aug 6 no mother board,called Velocity,has not been sent Tech,apologizes profusely and promises to send right away.  
Aug 8 Decided to call Concierge service and have them check status,wound up with Tech support and another tech promising to send mother board  
I'm very dissatified with their service as the reason I purchased this computer was their implied better service than other manufacturers.  

Purchased Promagix E2 E2240 from Best Buy on above date. Had problem running games on it. Phone support was above excellent in quality. Numerous calls were made and technical assistance given was priceless. Cannot praise them enough.

To be fair I would rate this company very high, but also at the same time I have had problems with my order.  
 
The problems were with the hardware in my system, I 1st had problems with the system automatically shutting it's self off, sent the system back and the power supply was bad, they replaced it,shipped my system back and it was dead upon arrival,sent out a tech to fix,bad motherboard, Now there is a problem with the Video, I suspect bad Video card. They claim they test the systems before it leave the factory but some of these problems should have been caught at the factory,  
 
I rate the customer service as awesome over the phone but the on-line service is very slow and it really didn't help with any of the problems that I was having,Only when I got on the phone did I get the service that I needed.  
 
Update:  
Tech showed up yesterday,he took 15 min's to hook up front fan/light and rewire up the Video card, it was way to tight and causing the card not to work properly.  
 
VM is a stand up company, they will work with you to get your problems fixed but you MUST be patience and remember that hardware is NOT perfect and VM doesn't have a magic wand, but they WILL work with you if you work with them.  
 
Even though I had to WAIT,I still am VERY happy with VM becouse they DO stand behind their systems and I will buy from them again :)  
 
UPDATED:  
I have BOOT prob's after I wrote last review:  
 
Now here's my problem, some dates might be off a couple dates, but you see what I'm driving at.  
Ordered on 05 27 08  
Recived on 06 13 08 >Round 1  
Many prob up to 1st week 07 2008  
Shipped back to VM be repaired around then >Round 2  
Recived system back around 2nd week 07 2008 >Round 3  
Recived New MotherBoard around 3rd week 07 2008  
Repaired by Tech 3rd week 07 2008, partial fix >Round 4  
Repaired again next week, thought it was fixed >Round 5  
Called Tech Support,sent out floppy, 07 31 2008  
Called tech Support,UPS floppy 08 12 2008  
08 18 2008 got floppy UPS  
08 21 2008 Tech here 11 hours, no fix >Round 6  
08 22 2008 VM says send back,2nd time, will replace all hardware and setup XP w/SP3  
Shipped back to VM 8 23 08 >Round 7  
 
I think that I have over waited !  
Now what are you going to do for me?  
Price Drop?  
Extended Warranty?  
Big Upgrade?  
All or Some of these?  
Are these or simular Warrented?  
I want  
no coupons  
no more waiting  
on 08 27 08 it will be 3 months  
Without a working system  
3 payments  
3 months off warranty  
3 months of total fustration  
Soon it will be 4 months etc...

This review was modified by its author, gbowlin0300, on 8/24/08 5:19 PM.

I purchased my machine back in June of 2007 from Best Buy. I realize the warranty has passed but it sure is convenient that the hard drive died shortly after. Well, let me tell my story:  
 
In the first week I owned the machine in June of 2007, I had the hard drive completely shut down. Back then the technical service was a joke as their team obviously worked a 9 to 5 schedule, Monday thru Friday. Therefore, if you had an emergency issue over the weekend you were screwed until the next work day, which was completely useless when I was at work during their support hours. I left a message with customer service and they assured me technical support would call. Guess what? They NEVER called me! Nevertheless, the next morning the hard drive came back to life and I could only assume there may have only been a minor system issue. However, I will never know because their tech support never bothered to follow up. I have to say that this is the first time I purchased a higher cost machine and I would expect, for the money, that my components would be top quality and the tech support to be 24/7!  
 
So, on July 12th, 2008 the hard drive completely died for good and just one month after the warranty! How nice is that?! Of course, I went through the same issue with customer service as I was told no tech support was available at the hour I called, but I was told there would be tech support on Sunday (I figured Velocity Micro got their crap together and made sure their would be support 7 days a week. Again, for the price of these damn computers there should be tech service 24/7). So, I called on Sunday only to find out that their tech support would not be available until Monday, and again I was assured a tech would call me on Monday. Therefore, I had to take the day off of work and wait for a call which never happened. I finally had to call and when I explained my problem the attitude was like, “your warranty is up, so why the hell are you calling us?” Personally, I don’t care that the warranty is up because as a customer of a VM product I still expect helpful service as any customer would.  
 
During the call, I explained what error was on the screen and that the system bios was not finding the SATA drive. The tech told me the hard drive was dead and then basically did nothing as far as any customer service. No offer to have the hard drive sent in for any possible repairs, no offer to perhaps send me another hard drive, which I would have paid for of course. Nope, no customer assistance whatsoever! In fact, it was just dead silence, so the attitude came across as “tuff shit, your on your own”. So, now I’ve had to spend over $400 to get a new HD and an external for backup in case this happens again (not to mention losing a day of work which cost me money having to wait/call for tech support). I spent over $2500 to purchase the machine, which was not easy on my budget, but I wanted a reliable, fast machine and not some crappy office computer. Instead, I get a system with a HD that takes a dump in just one month after the warranty was up and a customer service that obviously could care less. So, for the record, the cheap office computers I’ve had over the years have been more reliable than the expensive VM machine that I would expect to be a much better product. Obviously, I am NOT happy about what happened and I am very disappointed in the way the tech support handled my issue, which was basically to do nothing! I mean, at least help by making some suggestions or at least offer to sell me another HD at a discount, but no, nothing but dead silence. Very disappointing customer service indeed!  
 
On the bright side, when the machine is running it’s everything I would expect. It’s fast, efficient and very smooth. It runs my games and graphics software like a charm and I would have to say the performance is topnotch. However, with the issue I’ve ran into and the lack of any care in supporting the product, it has left a bad taste in my mouth. It’s upsetting because I was very pleased to support an American made product, but only to find out the customer/tech service is a complete joke! It’s too bad because I was considering buying another VM machine next year for my daughter, but after getting this kind of service I will be shopping for a competitor product. Needless to say, this is the first and last VM machine I will ever own.  
 
 

I had problems with this computer right out of the box. The computer had to be sent back to Velocity Micro twice and it still does not work right. After a year of dealing with tech support I finally requested a refund and was told that the "Executive Team" cannot honor that request and that the company would still support me under my warranty. What is unacceptable is that the computer has never operated correctly, I have worked with the tech support department and now I feel as though the Velocity Micro has left us high and dry. I have never had as many computer issues as I have had with this machine. Had I had known that this would be the outcome, I would have returned the machine right away, but instead, I was assured that any issue I had would be resolved. Based on my experience with the company, Velocity Micro does not stand by their product.

This recent order is my second gaming machine from Micro-Velocity. In this case a custom Raptor Signature edition.  
 
I really can't say enough about Micro-Velocity. My previous system I bought much the same way from them. Top of the line for the technology of today. It's the only tech product I think I've ever had that worked as advertised.  
 
Out of the four years with the previous system, I had a problem only once, when I screwed up a driver update (my fault).  
 
I called for support thinking that it would'nt be much help, but it was exactly the opposite. A tech member got on the phone and walked me through the fix. I'm no computer genius, but their tech department got me through it quickly and efficiently.  
 
Let's face it, the Raptor series is an expensive machine. A large investment. When I got ready to update to a new computer, I had these options: Go with someone other than Micro-Velocity, build my own, or get another from M-V.  
 
My choice was to go with M-V. My reasoning was that I'd gotten so much enjoyment out of having a trouble free machine with good support, it made sense to buy another. If I built my own, it might work out, but if it didn't I'd have only myself to turn to. If I went with another system (there were cheaper, comparable systems out there), there's no guarantee there would not be problems, and if there were, I doubt very seriously their tech department would be as responsive as M-V. I give these guys a solid 10 out of 10.

I have owned a Velocity computer for only 4 days but I can already see why they have the reputation they do….an outstanding machine right out of the box. My story is however a delivery story. When I ordered my computer I gave a post office box address along with my street address…big mistake.  
The shipping department saw the box number and sent the machine to me via the US Postal Service.  
It turned out that delivery was critical…I was moving to another state and was depending on the new machine and its advanced video components to wow a client soon after my move. I hadn’t shared all of this with Velocity Micro…who would have known? 4 days before my move I called for a tracking # and was told that “there was no tracking #” and that the USPS was in charge of delivery.  
It was then that I shared with Trace (VM senior sales executive) my concerns. Trace said he would look into it and took the responsibility of finding out exactly what could be done. This was all going on right before a major holiday and the machine was a very high end configuration with extraordinary video hardware add ons.  
The day before my move Trace assured me that he would get me what I needed for my presentation and wished me well on my long drive to Oregon.  
The US Postal Service told them they could only guess that the machine might be delivered within 2 weeks or so. Trace had someone work over the Memorial Day weekend to put together ANOTHER machine. I landed in Depoe Bay Oregon and woke up the next morning to the sound of the UPS truck arriving with the morning delivery of the most perfect Computer I have ever owned. Trace still hasn’t told me if they ever received word where the Original machine was.  
I don’t think any other computer company would go this far to help out a customer.  

Amazing PC with Q9450 processor, liquid cooling, 9800GTX graphics, 4GB of RAM, and Vista 64-bit! Best PC I've ever purchased, and a much better deal than the Dell and Gateway they had. Buy the computer!  
 
I've had 3 other Velocity systems and they are the very best for support and customer service - and they do it from here in the USA!!! No outsourcing. Great company and fantastic product!

First, I’ve been buying PCs for myself, and the computer labs at my college since 1981 (early IBM XT days). I’ve interacted with many a company. Velocitymicro is without question the best company I’ve dealt with. The following are just a few reasons:  
1. They configure quality systems at good prices.  
2. They successfully offer quality technical support.  
3. They answer the phone and answer your questions.  
4. They sincerely care about the product that they offer. The attention I’ve received has always been professional, competent and courteous.  
5. They stand behind their product.  
 
This is the third system that I’ve purchased from Velocitymicro. I had some problems with this system (something that can happen, and no fault of Velocity). But, what counts… Velocity came thru, resolving all my issues to my 100% satisfaction. I’m thrilled with the support I received from quality people, and a quality company. Special thanks to Ellen, Jessica and especially David, who personally spent many hours focused on my system. You all are superstars!  
 
And, a tip of my hat to the owner of Velocity… you are doing it right!  

Just received my first gaming computer from Velocity. The order process was superb and the computer arrived in perfect condition. I never knew that a computer could be so fast. It worked perfect right out of the box with Vista. It was also great that no useless software was installed (just like they promised). I highly recommend them.

I had some issues with my graphics card after a week from receiving my computer. Random black screens, and artifacts. I called tech support got in contact with one Tech in particular George. He help me through it but over all the card ended up being bad.  
 
Since I lived in Richmond I just want and exchange it and all worked well. Few weeks later they contacted me to make sure everything was working.  
 
With out a doubt if I will buy from Velocity Micro!  
 
Great support and beautifully built.

Although they make a decent computer, they provide TERRIBLE customer service. The initial computer was delayed because they didn't have a part in stock and didn't bother to call me to put a different one in. They just let it sit, and the computer was at least two weeks late before I called and got it fixed. Now, two months later, the RAM went bad and they said they would ship new RAM out. They never did because they were checking inventory. Week and half later, I called to see where it was, and they still hadn't shipped it. Its been over two weeks and they still haven't sent replacement RAM that was faulty and less than 2 months old. They have horrible customer service and tech support and have repeatedly lied to me and been inactive. I would not have ordered anything from them if I knew what they were really like.  
 
>>4/10/08 9:37 PM  
Jstraw55,  
Thank you for your feedback. We apologize for the delay in the initial shipment of your PC as well as well as the delay in your parts shipment. In this situation we failed not only your expectations but our own standards in communication. Our Director of Customer Care is in touch with you to make sure that from this point forward that you have no further delays. We look forward to continuing to work with you!  
Velocity Micro  
>>  
 
They did get me the RAM finally, but a tech tried to get me to erase my primary hard drive and all my data during the memory replacement. I stopped short of that, saying I can't lose my data and turns out the hard drive is fine and another tech called back and was very helpful, but still - I almost lost my hard drive and data by following their tech. Yikes.

This review was modified by its author, jstraw55, on 4/10/08 9:55 PM.

I tend to buy PC's for myself every 7-8 years. In fact, I have bought more PC's for others (family) in the past few years then I have for myself. After doing ALOT of PC comparing over a 4 month period, I decided to buy my first Velocity Micro. I selected Velocity due to their flexible online PC combination options. I must say, I am impressed (Note: I have yet to receive the PC). I spoke with Trace, a gentleman who was willing to go above and beyond to make sure I was happy. My computer had already been ordered, but thanks to a mix-up with credit cards (no ones fault by my own and perhaps my credit card company) my order was slightly delayed. Once the mix-up had been resolved, I called (the day after I was billed) to see if I could make some changes to the PC. I inquired about upgrading the graphics card. Trace spent a great deal of time with me on the phone patiently explaining ALL of the options and answering ALL of my questions (Yes..I can be a little bit of a pain...especially when spending this much money on a product). He usually had an immediate answer. When he did not know the answer, he put me on hold, talked to his tech team, and found an answer! In fact, they actually built me a PC which was a slightly different configuration then they were offering online (as the part I requested was brand new). I truly could not have asked for better customer service. To be fair, I did have another call (not with Trace) that was not as smooth (not bad...just not quite as accommodating). I will chalk that up to a little bad luck...nothing more. Trace continues to answer my e-mails and has kept in the loop in terms of my shipping date. At this point, I only hope that my PC is as good as Trace's customer service. If it is, I am going to be very pleased. I shall keep you posted.  
 
 
Update: I recieved my PC and it works perfectly....and I do mean perfectly...right out of the box. Let me add....I have now contacted the support line 3 times. All three times they picked up the phone in under 3 minutes. The line even provides a queue count so you know how many people are in front of you. I have never had more then 2 people in front of me. In addition, the only reason I contacted the support line was to ask how to connect my video card to my graphics card (SPDIF coneection). To be honest..this is not something they HAD to help me with (my opinion) nor is this something that most average users would do. However, they not only helped me.....they researched how to do it, got back to me very quickly, and are even sending me the required cable (free of charge) to make the connection. Even better, they tested the setup I requested in house to see if it would work. Again, there was nothing wrong with my PC....and still they offered to walk me through the entire setup. That is the best darn customer support I have ever expereienced. In the past I have always owned Dell PC's (and once a Gateway) and I will never go back. Since they deserve the credit, the customer support people who helped me were James and Tamer. Nice job gentleman!

This review was modified by its author, drhst20, on 4/15/08 12:01 PM.

I bought three Velocity Micro computers for my small business and holy cow, are they amazing. Exactly what I expected from a name like Velocity, solid build and good quality components, they were even delivered earlier than the estimated ship date. I had a few general questions about my warranty so called tech support, after talking to two different people (that guess what, spoke english - holy cow!) I am confident I will never buy from another company again, simply fantastic.

I had a frustrating day getting a minor drive problem fixed at Best Buy (where I purchased the computer originally). That problem appeared to be fixed, yet when I got it home late that evening (after 8:00 PM) the PC would not boot up to Windows. I called the Velocity tech support number. After explaining the work done that day, Mr. Berry was able to analyze the problem and talked me (a real novice to the insides of a PC) step by patient step. We discovered that one of the flat cables from the suspect drive had not been snapped back into place properly by the techician at Best Buy. Once Mr. Berry directed me to the right area (I didn't even know where the motherboard was)we disconnected then reconnected that cable. Voila,it booted uo like magic.  
Velocity's tech support staff offered superb customer service, great patience, explicit knowledge that pinpointed the potential problem area, and best of all the communications skills to assist a novice with care and a steadfast determination to fix my problem. Bravo Velocity