I would not do business with this company. Here are some highlights of my experience.  
 
1. The actual build of my system started 6 days AFTER the projected shipping date.  
 
2. When the computer arived (a month late), it was left at my back door. The box was obviously dropped at some point because one corner was dented.  
 
3. The computer had some major problems. The SLI connector was loose and bouncing around inside the case. The locking hub on the axle was missing a set screw. There was a defect on the top of the case. The quick start sheet said to hook the video cable to the "top left" connector, which was wrong, it is supposed to go to the second video card on a quad SLI system.  
 
4. After I got everything hooked up and running, I noticed that the optical drives were not listed in the configuration. I called tech support and they walked me through reseting the BIOS, which worked until the next boot up, then the drives dissapeared again.  
 
5. I called VM and they told me to return the PC and they would start building a new system while the old one was being shipped. This was a lie by the way.  
 
6. After a week or so after I shipped it back I got an email saying that the return window was closed and that I could no longer return the system. WTF? I called VM and was told that someone would get back with me. Another lie. I went to the post office and they said that the package was delivered to VM and signed for.  
 
7. After waiting a month with no word on the rebuild, I decided to go ahead and pay the restock fee and go with a more competent company. I emailed VM and was told that I would be charged a 10% fee instead of 15%, but when I got my statement I was charged 15%, another lie.  
 
I am out over a 1,000 bucks and still don't have a PC. VM might have been a decent builder at one point in time, but those days are long gone.

I have been out of the pc gaming scene for a while and wanted to get back into it. I first heard of VM on the Best Buy website and thought I would check them out.  
 
After checking out VM, I started researching other companies for the last few months - several hours a day. You can go crazy trying to find the "best" custom pc company out there - I did! I researched the following companies: IBuyPower, CyberPower, MainGear, HP, Gateway, Alienware, KC-Computers, Vigor Gaming, Hypersonic, Puget, AVADirect, War Machine, Digital Storm, Nordic PC, Mythologic, Falcon Northwest, @XI Computers, Biohazard, and others - that is all I can think of right now! :) As you can see, I took my search very serious! Just because I went with VM does not mean all the other companies above were not good enough - I am saying that VM meet most of my needs when looking for the perfect computer. I had a budget of $2,000-$2,500 - and I was looking for a company that had a great warranty because I am very novice when it comes to computer parts.  
 
I was very close with going with Vigor Gaming - however, I did not due to their warranty. They have a 3 year LIMITED warranty on their computers. All the major parts are covered, but not other parts like the CD/DVD drive, case fans, the case itself, etc.  
 
In the end, and to keep this short, I came back to VM over and over. Like I said above, you can go crazy reading about companies on their websites and in the forums, but the bottom line is you have to go with your "gut!" I trust VM, and some of the other companies I did not get that feeling - even when I called to speak with them in person. I know that if something goes wrong with my VM system, they will be there – at least that is the idea! In addition, I like the fact that I can send the pc in anytime for "maintenance, upgrades, and tuning."  
 
Bottom line, when looking for a custom pc company, go with your gut, e-mail and call companies you are looking at, and look at the "fine print" of the warranties - just because it says "3 years" does not mean the whole system is covered no matter what.  
 
**UPDATE** (9/24/08)  
 
I got my system today and it was put together in impressive detail. I set the computer up and then things started going wrong. I called tech. support a total of 3 times to get my system running right. The system kept crashing and/or Windows was not working right (which was not VMs issue). After my last call with tech. support, it was determined my processor (Q9550) which was overclocked to 3.4GHz was too hot for the computer to run. Therefore, I am sending the system back for repair. I am still glad I went with VM - their support was a strong factor! As of now, I give them an "A" for support and a "C" for the system.  
 
I will update when I get the computer back from repair!  
 
**UPDATE** (10/16/08)  
 
As you can see, it has been some time since I sent my system in for repair. My support person, Mr. Kent Parker, was outstanding! He updated me daily with the status of my computer. In the end, VM replaced my CPU and motherboard - but they were still having trouble making the system stable with the overclocked Q9550 processer. Therefore, I told them to drop the overclock and I would be more than happy with the normal speed at 2.83GHz. Having my CPU overclocked is not a big deal to me; I just want a stable system! They offered to keep working on making the system stable with the overclock, but agreed taking off the overclock would greatly reduce the repair time. I got the system back yesterday and everything, as of now, works great! I am very happy! There is one thing I am upset about though - why would VM sell a system with an available overclocked CPU - when I "maxed" out all the cooling options on the system - if they have so much trouble getting the system stable? Once again, after getting the computer back from repair I give them an "A+" for support and an "A" for the system! You are in good hands with VM! Below are my specs:  
 
Edge Z15  
>850 Power Supply  
>Q9550 CPU at 2.83GHz  
>Arctic Cooling(for CPU)  
>4GB Corsair Ram  
>512MB Radeon 4870 Graphics Card  
>VideoCool and Video Tuning  
>SoundBlaster XtremeAudio  
>750GB Hard Drive  
>Vista Home Premium 64-bit  
>Some other extras as well  
 
**UPDATE** (3/3/09)  
 
I recently sent my system back in for interior cleaning, updating any drivers, and to upgrade my graphics card. I got the system back and working without any problems. Since I first got my computer, I have only had one problem in the very beginning (see above). Once again, I am very satisfied!!

This review was modified by its author, njvanhorn, on 3/3/09 2:23 PM.

Hello,  
I wanted to add the review of the Velocity Micro  
pro magix E 2055 that I bought for my wife to replace the emachine that she had.  
I my self have( and just reviewed ) a VM gamer`s edge and love it.  
So when it came time to replace her desktop Velocity Micro was on the top of my list for a solid system.  
So fortunately Best buy had the Pro Magix E 2055  
marked down and we jumped on it.  
It has been a rock solid system for her with no complaints, unlike her old emachine.  
I swapped out the radeon 3840 with my old 8800 gt and her system is great for the light gaming she does.  
I would like to add that we love out Velocity Micro machines and highly recommend them.  
They come well thought out and built with no  
bloatware that chokes up you system.  
If you are looking for a good solid desktop  
check out Velocity Micro and do some research on  
what they offer Vs. other pc manufactures.  
I think you will come back to them.  
 
 

This review was modified by its author, brace92084, on 9/7/08 5:41 PM.

VelocityMicro has been the one company I will continue to be a loyal customer. WHY? IT sells PCs. Their products are really good but what differentiates VelocityMicro from the competition is the fact that they have a great Customer Service team.  
 
Most USA Based companies for a variety of reasons ignore the international market and only sell domestically. The customer services representative listened to my desires to get a machine from them and provided me the way to get my own velocitymicro shipped to Japan.  
 
A company that looks after its customers and listens to their voice is groomed for success. I am already preparing for my next purchase.  
 
THank you VelocityMicro

July 22 had boot problem with computer,contacted Velocity and tech determined it needed a new mother board that they would ship and I should have within a week.  
July 30 no mother board received e-mailed Velocity no reply  
July 31 e-mailed Velocity and also called,Tech promised to send mother board very apologetic.  
Aug 6 no mother board,called Velocity,has not been sent Tech,apologizes profusely and promises to send right away.  
Aug 8 Decided to call Concierge service and have them check status,wound up with Tech support and another tech promising to send mother board  
I'm very dissatified with their service as the reason I purchased this computer was their implied better service than other manufacturers.  

Purchased Promagix E2 E2240 from Best Buy on above date. Had problem running games on it. Phone support was above excellent in quality. Numerous calls were made and technical assistance given was priceless. Cannot praise them enough.

To be fair I would rate this company very high, but also at the same time I have had problems with my order.  
 
The problems were with the hardware in my system, I 1st had problems with the system automatically shutting it's self off, sent the system back and the power supply was bad, they replaced it,shipped my system back and it was dead upon arrival,sent out a tech to fix,bad motherboard, Now there is a problem with the Video, I suspect bad Video card. They claim they test the systems before it leave the factory but some of these problems should have been caught at the factory,  
 
I rate the customer service as awesome over the phone but the on-line service is very slow and it really didn't help with any of the problems that I was having,Only when I got on the phone did I get the service that I needed.  
 
Update:  
Tech showed up yesterday,he took 15 min's to hook up front fan/light and rewire up the Video card, it was way to tight and causing the card not to work properly.  
 
VM is a stand up company, they will work with you to get your problems fixed but you MUST be patience and remember that hardware is NOT perfect and VM doesn't have a magic wand, but they WILL work with you if you work with them.  
 
Even though I had to WAIT,I still am VERY happy with VM becouse they DO stand behind their systems and I will buy from them again :)  
 
UPDATED:  
I have BOOT prob's after I wrote last review:  
 
Now here's my problem, some dates might be off a couple dates, but you see what I'm driving at.  
Ordered on 05 27 08  
Recived on 06 13 08 >Round 1  
Many prob up to 1st week 07 2008  
Shipped back to VM be repaired around then >Round 2  
Recived system back around 2nd week 07 2008 >Round 3  
Recived New MotherBoard around 3rd week 07 2008  
Repaired by Tech 3rd week 07 2008, partial fix >Round 4  
Repaired again next week, thought it was fixed >Round 5  
Called Tech Support,sent out floppy, 07 31 2008  
Called tech Support,UPS floppy 08 12 2008  
08 18 2008 got floppy UPS  
08 21 2008 Tech here 11 hours, no fix >Round 6  
08 22 2008 VM says send back,2nd time, will replace all hardware and setup XP w/SP3  
Shipped back to VM 8 23 08 >Round 7  
 
I think that I have over waited !  
Now what are you going to do for me?  
Price Drop?  
Extended Warranty?  
Big Upgrade?  
All or Some of these?  
Are these or simular Warrented?  
I want  
no coupons  
no more waiting  
on 08 27 08 it will be 3 months  
Without a working system  
3 payments  
3 months off warranty  
3 months of total fustration  
Soon it will be 4 months etc...

This review was modified by its author, gbowlin0300, on 8/24/08 5:19 PM.

I purchased my machine back in June of 2007 from Best Buy. I realize the warranty has passed but it sure is convenient that the hard drive died shortly after. Well, let me tell my story:  
 
In the first week I owned the machine in June of 2007, I had the hard drive completely shut down. Back then the technical service was a joke as their team obviously worked a 9 to 5 schedule, Monday thru Friday. Therefore, if you had an emergency issue over the weekend you were screwed until the next work day, which was completely useless when I was at work during their support hours. I left a message with customer service and they assured me technical support would call. Guess what? They NEVER called me! Nevertheless, the next morning the hard drive came back to life and I could only assume there may have only been a minor system issue. However, I will never know because their tech support never bothered to follow up. I have to say that this is the first time I purchased a higher cost machine and I would expect, for the money, that my components would be top quality and the tech support to be 24/7!  
 
So, on July 12th, 2008 the hard drive completely died for good and just one month after the warranty! How nice is that?! Of course, I went through the same issue with customer service as I was told no tech support was available at the hour I called, but I was told there would be tech support on Sunday (I figured Velocity Micro got their crap together and made sure their would be support 7 days a week. Again, for the price of these damn computers there should be tech service 24/7). So, I called on Sunday only to find out that their tech support would not be available until Monday, and again I was assured a tech would call me on Monday. Therefore, I had to take the day off of work and wait for a call which never happened. I finally had to call and when I explained my problem the attitude was like, “your warranty is up, so why the hell are you calling us?” Personally, I don’t care that the warranty is up because as a customer of a VM product I still expect helpful service as any customer would.  
 
During the call, I explained what error was on the screen and that the system bios was not finding the SATA drive. The tech told me the hard drive was dead and then basically did nothing as far as any customer service. No offer to have the hard drive sent in for any possible repairs, no offer to perhaps send me another hard drive, which I would have paid for of course. Nope, no customer assistance whatsoever! In fact, it was just dead silence, so the attitude came across as “tuff shit, your on your own”. So, now I’ve had to spend over $400 to get a new HD and an external for backup in case this happens again (not to mention losing a day of work which cost me money having to wait/call for tech support). I spent over $2500 to purchase the machine, which was not easy on my budget, but I wanted a reliable, fast machine and not some crappy office computer. Instead, I get a system with a HD that takes a dump in just one month after the warranty was up and a customer service that obviously could care less. So, for the record, the cheap office computers I’ve had over the years have been more reliable than the expensive VM machine that I would expect to be a much better product. Obviously, I am NOT happy about what happened and I am very disappointed in the way the tech support handled my issue, which was basically to do nothing! I mean, at least help by making some suggestions or at least offer to sell me another HD at a discount, but no, nothing but dead silence. Very disappointing customer service indeed!  
 
On the bright side, when the machine is running it’s everything I would expect. It’s fast, efficient and very smooth. It runs my games and graphics software like a charm and I would have to say the performance is topnotch. However, with the issue I’ve ran into and the lack of any care in supporting the product, it has left a bad taste in my mouth. It’s upsetting because I was very pleased to support an American made product, but only to find out the customer/tech service is a complete joke! It’s too bad because I was considering buying another VM machine next year for my daughter, but after getting this kind of service I will be shopping for a competitor product. Needless to say, this is the first and last VM machine I will ever own.  
 
 

I had problems with this computer right out of the box. The computer had to be sent back to Velocity Micro twice and it still does not work right. After a year of dealing with tech support I finally requested a refund and was told that the "Executive Team" cannot honor that request and that the company would still support me under my warranty. What is unacceptable is that the computer has never operated correctly, I have worked with the tech support department and now I feel as though the Velocity Micro has left us high and dry. I have never had as many computer issues as I have had with this machine. Had I had known that this would be the outcome, I would have returned the machine right away, but instead, I was assured that any issue I had would be resolved. Based on my experience with the company, Velocity Micro does not stand by their product.

This recent order is my second gaming machine from Micro-Velocity. In this case a custom Raptor Signature edition.  
 
I really can't say enough about Micro-Velocity. My previous system I bought much the same way from them. Top of the line for the technology of today. It's the only tech product I think I've ever had that worked as advertised.  
 
Out of the four years with the previous system, I had a problem only once, when I screwed up a driver update (my fault).  
 
I called for support thinking that it would'nt be much help, but it was exactly the opposite. A tech member got on the phone and walked me through the fix. I'm no computer genius, but their tech department got me through it quickly and efficiently.  
 
Let's face it, the Raptor series is an expensive machine. A large investment. When I got ready to update to a new computer, I had these options: Go with someone other than Micro-Velocity, build my own, or get another from M-V.  
 
My choice was to go with M-V. My reasoning was that I'd gotten so much enjoyment out of having a trouble free machine with good support, it made sense to buy another. If I built my own, it might work out, but if it didn't I'd have only myself to turn to. If I went with another system (there were cheaper, comparable systems out there), there's no guarantee there would not be problems, and if there were, I doubt very seriously their tech department would be as responsive as M-V. I give these guys a solid 10 out of 10.

I have owned a Velocity computer for only 4 days but I can already see why they have the reputation they do….an outstanding machine right out of the box. My story is however a delivery story. When I ordered my computer I gave a post office box address along with my street address…big mistake.  
The shipping department saw the box number and sent the machine to me via the US Postal Service.  
It turned out that delivery was critical…I was moving to another state and was depending on the new machine and its advanced video components to wow a client soon after my move. I hadn’t shared all of this with Velocity Micro…who would have known? 4 days before my move I called for a tracking # and was told that “there was no tracking #” and that the USPS was in charge of delivery.  
It was then that I shared with Trace (VM senior sales executive) my concerns. Trace said he would look into it and took the responsibility of finding out exactly what could be done. This was all going on right before a major holiday and the machine was a very high end configuration with extraordinary video hardware add ons.  
The day before my move Trace assured me that he would get me what I needed for my presentation and wished me well on my long drive to Oregon.  
The US Postal Service told them they could only guess that the machine might be delivered within 2 weeks or so. Trace had someone work over the Memorial Day weekend to put together ANOTHER machine. I landed in Depoe Bay Oregon and woke up the next morning to the sound of the UPS truck arriving with the morning delivery of the most perfect Computer I have ever owned. Trace still hasn’t told me if they ever received word where the Original machine was.  
I don’t think any other computer company would go this far to help out a customer.  

Amazing PC with Q9450 processor, liquid cooling, 9800GTX graphics, 4GB of RAM, and Vista 64-bit! Best PC I've ever purchased, and a much better deal than the Dell and Gateway they had. Buy the computer!  
 
I've had 3 other Velocity systems and they are the very best for support and customer service - and they do it from here in the USA!!! No outsourcing. Great company and fantastic product!

First, I’ve been buying PCs for myself, and the computer labs at my college since 1981 (early IBM XT days). I’ve interacted with many a company. Velocitymicro is without question the best company I’ve dealt with. The following are just a few reasons:  
1. They configure quality systems at good prices.  
2. They successfully offer quality technical support.  
3. They answer the phone and answer your questions.  
4. They sincerely care about the product that they offer. The attention I’ve received has always been professional, competent and courteous.  
5. They stand behind their product.  
 
This is the third system that I’ve purchased from Velocitymicro. I had some problems with this system (something that can happen, and no fault of Velocity). But, what counts… Velocity came thru, resolving all my issues to my 100% satisfaction. I’m thrilled with the support I received from quality people, and a quality company. Special thanks to Ellen, Jessica and especially David, who personally spent many hours focused on my system. You all are superstars!  
 
And, a tip of my hat to the owner of Velocity… you are doing it right!  

Just received my first gaming computer from Velocity. The order process was superb and the computer arrived in perfect condition. I never knew that a computer could be so fast. It worked perfect right out of the box with Vista. It was also great that no useless software was installed (just like they promised). I highly recommend them.

I had some issues with my graphics card after a week from receiving my computer. Random black screens, and artifacts. I called tech support got in contact with one Tech in particular George. He help me through it but over all the card ended up being bad.  
 
Since I lived in Richmond I just want and exchange it and all worked well. Few weeks later they contacted me to make sure everything was working.  
 
With out a doubt if I will buy from Velocity Micro!  
 
Great support and beautifully built.