Purchased the Edge Z30 based on the reviews. Everything went smoothly, machine was great, operated as promised. A few months into it I started having problems with 3D graphics. Tried the usual driver fixes. Put in a ticket for support and got a quick response by email then a very helpful conservation over the phone (this was during the DC snowstorm). When these things didn't fix the problem they shipped me a new graphics card, which fixed the problem.  
 
Sounds routine perhaps, but for me the best experience I've had with customer support for a long time. It is also still a great system for the price and deserves the reviews.

Easy problem reporting and excellant tech support.....problem resolved after 30 min call. Thanks VM for a great product and stellar support!

This review was modified by its author, RAHerstine, on 12/20/09 8:53 PM.

Hello,  
Here are a few comments on my pc purchase from Velocity. I purchased my PC back in July 2009, I waited this long to write my thoughts because I was waiting for my Win 7 upgrade. Now after upgrading and using it for several months, I can honestly say I'm quite satisfy with my purchase. This is not to say that I did not have problems, but I would not say it was Velocity's fault. My first issue was a few blue screens within the first few weeks that I had the machine. I couldn't understand why it seemed random. I also had issues with my M-Audio card; when recording music, I had static in my recordings. Of course, i decided to do my own troubleshooting and I found for some reason having ZONE ALARM on was the cause of the static in my audio recordings. I shut it off and I have no issues. As for the blue screens it slowly stopped maybe due to some windows update, the big difference in the machine was when I upgraded it to Win 7, it's a different machine, much faster, very reliable and I have no issues at this time with the pc. I'm totally satisfied with it. I think the issues I was having were more due to the fact that I had Windows Vista, I never had a good experience with this operating system. With that being said, I have to say I may just purchase my laptop from Velocity as well. I like the timely delivery, the neatness of the machine and the times I spoke to customer service it was a good experience. I would recommend to a friend as well as purchase from them again.  
 
H.

I’m a pretty hardcore gamer. I’ve normally build my own gaming PC. I’ve been hearing a lot of buzz around the Velocity Micro’s gaming PC and their reviews have been top notch. I decided rather than going through the hassle of building my own when it came time to upgrade that I would buy a Velocity Micro PC. My driving force for this decision was because I wanted to improve my gaming experience and be more competitive online. I called then up, explained what I was looking for and within a few days, I received my Velocity Micro Z-55 PC. I ordered it with 6GB of RAM, SSD HD, SLI video and Windows 7 x64. Right out of the box, this PC was configured with every latest drivers and Windows updates. All I had to do was install my games. My overall experience can be summed up like this. This PC’s performance is the equivalent of driving a car from Nascar. It’s a rocket. My overall gaming experience is way better. When competing online in a FPS the PC feels like I’m able to react quicker being more responsive and my shots tend to register quicker. The Z-55 is truly a professional gaming PC and I recommend it to anyone who wants to take their gaming experience to the next level.

This review was modified by its author, Heberto, on 2/17/10 10:02 AM.

Couple of months ago I killed my old Gateway laptop after three years of working it like a rented mule. Called Gateway to see if I could get a little help, maybe just identify a part number or something since I knew it was well out of warranty. I was left slack jawed with disbelief when the online chat guy told me that not only couldn't he help, but he couldn't even continue this conversation when it was determined I was out of warranty! Gateway would never get another nickel from me.  
 
Since I was a heavy Photoshop/Lightroom user I decided to go for a desktop this time. Hit the usual retail outlets and was pretty unhappy with the crap build of most of the major brands. Started surfing cnet and so forth and came across a handful of brands that seemed to offer better build, better customer service (or any at all) and so forth. Ended up calling Velocity Micro, got great phone, ordered a product and loved it. The following is the email I sent to the company after receiving the product.  
 
 
Hi Folks. What a pleasant surprise this has turned out to be. Great machine. Nice build quality (At work, I'm used to fishing around in 100K Sony HD decks and such so I really appreciate a nice build. And no, you are not in the same league as them or Mac towers but a great clean build for the price and LIGHT YEARS better than the mainstream companies.) After my last machine, a Gateway died (and their POS "Customer service dept" told me that they could not "continue this conversation" when it was determined my box was out of warranty...), I was determined to find a better way... Voluminous web research led me to you guys.  
 
So many positive things compared to the usual garbage from HP/Dell/The Borg/whoever... NO CRAPWARE for one! My god, the machine boots in record time! Nice clean build with quality name brand components! And all the documention, drivers, the works! Everything worked out of the box! (After I seated a loose HD power cable, no biggee since it was shipped from Virginia... And I might have even been the one to loosen it when I took the side cover off...) But there is nothing more annoying than trying to buy an expensive computer from Best Buy then be told that the snot-nosed Geek Squad people should really "optimize" the machine to remove the garbage you didn't want in the first place. Love is really a clean tool bar and empty desktop. Fricken revelation. Hope you guys start a trend. Or an armed revolution.  
 
Two minor quibbles... Wish I got the actual copy of Vista rather than a boot disc. But not an issue since I'll be upgrading to 7. But honestly, on a machine with enough RAM and no bloatware, Vista seems great. Not sure what all the fuss was about. Lightroom 64 screams! Then... there is this this keyboard. Either I will go blind or dajdwikmadfkadgvmlk become an excellent touch typist. I mean the dim blue backlit keys probably rock during Skittle and Mountain Dew fueled all night raids on WOW but in my sunny office I might as well be typing on a shoebox lid. Mouse is cool though, love the page back function.  
 
Friends dig the machine too. Can't believe how fast it boots without the bloatware or that there isn't any. This is a HUGE selling point! GF is coming up this weekend and I think she is going to kill me for recommending HP a few months ago...  
 
I'll be sure and let you know when the honeymoon is over. Until then, you are my new best friend. OK, not really but very pleased with the new computer. I'll be sure and call you when I want to upgrade to a SSD boot/scratch/data drive config since I'm sure you will have a few pointers and I can never have enough render-fu in CS.  
 
Best,  

The order process was a little slow, but we were building something completely out of the box so I can understand some of the delay. The second time around when we ordered the same box specs, it was a breeze.  
 
The first PC arrived DOA. Tech support immediatelypatched me through to the person who built the workstation who quickly patched me to the head tech. The support was great and I was able to get my system up and running with their help. As to why the system didnt start properly - it looks like shipping damaged the hard drive, as I eventually had to send the machine back in because of poor performance.  
 
Once we straightened out the bugs. The machine has been rocking. Perfect performance. So a few bugs, a few headaches. But they were good with communication the entire way through. And to be honest every company is going to have one or two that fall through the cracks. But how that company handles it makes the difference.  
 
Would buy from them again.

This has to be the best technology purchase I've ever made, and the most fulfilling. I've bought Dell machines, IBM, Lenovo, and HP in the past. The experiences have ranged from acceptable to unbearable - but never have I had the type of end-end exceptional experience that I had with Velocity Micro. From the the pre-sales process through ordering, delivery, and post sales support the team at Velocity Micro demonstrated that they are the best at what they do, and care about their customers. Trace, who was helped me through the configuration and order process, was also available after installation to make sure everything worked as specified (or better), and even went out of his way to help with things not related to what I had bought from VM, including soliciting friends and colleagues for ideas on other products. Trace did not try to "sell" me anything - instead he provide advice on what might meet my needs, and did not pressure me in any direction. Of course, the machine itself is superb - clean construction, and it SCREAMS!  
Never had a PC execute so well. Yes, I paid about 5% more than buying an off-the-shelf Dell, or equivalent - but it was well worth it - better compoonents, more reliable, and performance that's unsurpassed.

I don't normally go online and write a lot of reviews, but sometimes it seems like a good idea. Prior to placing my order with Velocity Micro, I read a lot of reviews, some very negative, some positive. Here is what I found: They are definitely more knowledgeable about their products than most companies I called. In fact, Dell lost this deal because their support staff knew less than me about computers and I'm not all that computer savvy. Velocity Micro built my computer in the timetable they gave me. It arrived DOA. Stuff happens. That kind of thing is really no big deal. That is why there are service departments. I suspected the power supply, but I called and they were very helpful about walking me through a couple quick tests. They also determined it was a bad PS and they offered me a new power supply or shipping to get it back to them. I decided to send it back and have them repair/test the unit. My only gripe was that it sat in their building for almost two weeks before they checked it in and placed it in the service queue to wait to be repaired. That part made me mad. I don't mind waiting for an available tech. I'm not the only one in the world that buys from them. However, when you can't get returns checked in when they arrive that is irritating. Where did it sit, in their shipping and receiving room? Anyway, they repaired it, tested it, and sent it back. It's exactly what I ordered, fast, quiet, and runs cool. In spite of me letting my temper flare when the unit sat there in space for a couple weeks, the whole experience was and remains a good one. The documentation they send along is good and allows for self diagnostics if something were to fail down the road a ways. I have no doubts I'll be able to get help if I need it. There is no real reason I can think of to not order from them again. I wish they had better looking case choices though. Don't you just love Alienware cases?

I received my Edge Z30 sooner than expect and made to my specifications. The work performed was very clean and precise. The case has a side window and when you look inside it is like a work of art and as clean as a hospital operating room. The quality control is excellent and the "immaculate custom hand wiring for ultimate air flow" lives up to their promise. The PC runs like a Swiss watch after the optimization and performance tuning.  
 
I am very pleased with this purchase.

Velocity promise great support, and they deliver. My computer was two years old when it developed a couple of small problems. I spoke with a rep on the phone who immediately recognized them as hardware issues and generated a ticket so that I could send it back for repair. The repairs were fast, efficient, and not only did Velocity repair the machine but even upgrade the faulty video card and hard drive. I was kept in touch at all times and knew exactly when to expect it back. I paid a lot for this computer because I'd heard that Velocity would look after me, and I can happily say that's the case. Great support and a friendly company... you've won a customer for a long time to come!

This is my second Velocity Micro purchase in 2 years. Both PC's are super fast and incredibly reliable. Velocity Micro's service is friendly, professional, and the representatives clearly know the product. I highly recommend Velocity Micro.

Superb technical support two months ago on a complicated matter involving adding hard drives and modifying BIOS settings. Velocity Micro helped me resolve a problem that had stumped me and my regular technical support channels. They were both helpful and insightful, and patient to boot, and all this on a system I had bought two years earlier (in 2007, but your drop-down menu doesn't let me enter that date).

I ordered Z20 PC on Dec 8 and it was received undamaged 10 days later. Although a CF compatible card reader was not an available option, I was pleased to see that one was installed as per my special request. After getting the PC set up, it became obvious that something was wrong - blue screen of death, system hangs, etc. I have to thank VM's Tech Support staff for their unfailing patience and help. It became evident that there was a CPU problem and the machine was returned to VM for warranty service - they pay shipping both ways. I had a potential problem when I was advised of the return date - it coincided with vacation time. Calling their Concierge took care of that. The concierge concept is an excellent one because it is often impossible to reach a particular guy in shipping or the repair tech, etc. Call the VM Concierge and explain the problem - he will take ownership and resolve the issue.  
I know other users with problems get mad and sometimes, justifiably so but my advice is to accept that no amount of testing can guarantee a fault-free product. When the occasional defect is discovered, VM will make it right if you work with them. Lastly, remain calm !

I purchased a SX-V in august-2005. Package included all accessories and backup software.  
excellent quality and user friendly customizing.  
More important and most remarkable is the continuous Tech support, long after the warranty expired, from knowledgeable,patient & always accessible technical staff.They are "Second to None" I'm so impressed and appreciate this company.

This is my second Velocity Micro computer. I order this one because my previous one was getting a little long in the tooth and I needed a faster one. I have also recommended Velocity Micro to a friend of mine and they purchased as well.  
 
This company is reliable, produces a fantastic product and has outstanding customer service after the sale. After I received this computer in perfect order, I decided I wanted to add a sound card from a well know company. As I had Vista 64, I took care to download the latest drivers from the sound card company's website. Something went awry and the install software for the sound care changed the system date for my computer. I did not understand what had happened at first, but I could not update Windows or the time on my computer as a result. I emailed the sound card company, Microsoft and Velocity Micro. Of course, Velocity Micro responded first with a very helpful answer. Microsoft also provided a good answer a day later. And, the sound card company told me that since the sound card was working, I was not getting any help from them. Velocity Micro did not cause this problem in any way but they were the MOST helpful! I highly recommend anyone looking for a new computer, at any level of performance, purchase from Velocity Micro.