7-20-09 Update. I filed a complaint with the BBB. I'll post results.  
 
I can see why Velocity Micro has so many complaints. I wish I would have searched better for complaints before I purchased a product from them. I bought a netbook from them. They advertised it as 6 hours of battery life. Buyer beware! I strongly urge you not to purchase their netbook. VM advertises 4 cell 5 hour battery or a 6 hour 6 cell battery. turns out the extended battery life is about 3 hours. I’ve been writing to them for a month, since 6-11-09, trying to resolve before posting and they said they are not responsible for the reviews. That’s funny because we all know that the company’s provide the specs to the media and websites.  
 
I’m out the $400 but at least I can help others. VM really missed the mark and will never be a player in the netbook world. Go for an ASUS or ACER. There’s no comparison, they are the leaders and deliver what they promise.  
 
I agree that their after sales service is horrible. I should have searched for complaints before purchasing a product from them!  
 
Update: It's interesting that Velocity Micro replies instantaneously to a complaint here yet they simply do not honor their 3o day satisfaction guarantee. Plain & simple, the product is not as advertised, I sent VM proof of all of their claims and their own rep via e-mail claims a battery life of 3.5 hours (after purchase of course) & distances themselves from their claims of otherwise saying they are not responsible. I also find it quite entertaining that VM's is tryng to politely lecture about battery life. I am a very experienced computer person and bought the netbook for one reason - the battery life claims. So no change here, poor product, poor service....unless it's on reseller.com in which they answered the post before it is even offically posted...hmmm. I've learned my lesson to avoid this company, thankfully only a $400 one....I feel for all the folks who purchased a high end system and have unresolved issues. Gosh, so many complaints against VM. Perhaps if as much effort was put forth in instantaneously answering an issue on a public board is done with private inquiries, you're complaints would decrease.

This review was modified by its author, Miz.Michele, on 7/20/09 4:37 PM.

I ordered my Gamers' Edge PCX PC back on November 13, 2006 and spend over $6K for this machine. I went top drawer the entire way, obviously. I thought that is the ticket to make certain I get the best I can get. I thought Velocity Micro had a good reputation, and my feelings on this is that you normally get what you pay for... Well, not THIS time apparently..  
 
Anyway, let's cut to the chase.  
 
This system will be going back to Velocity Micro for the fourth time on Monday. That's right FOURTH time. The last time, I felt maybe I could get rid of those nagging problems I have been having by going ahead and paying for an upgraded motherboard, processor, and RAM. They also replaced the power supply while there and yanked out that blasted liquid cooling system (don't EVER get liquid cooling!!). I thought maybe they would give me a break on the price since the stuff was pretty much replacing stuff under warranty anyway, but no, they wanted FULL retail, and then some. It wasn't until I yelped about it and gave them plain evidence of the reaming they were trying to perform on me that they lowered the prices to be more reasonable. Turns out that I was just throwing good money after bad with this system.  
 
I won't bore you with the list of failures I have suffered through. But the lastest one now is just intermittent lockups. System would just go stone cold DEAD with no warning. Yeah, maybe the earlier RAM and hard drive problems corrupted Windows. But to rule that out, all I need to do is to try to run MEMTEST+86 and it will fail intermittently. I diagnosed the problems to being one of the two 2gig ram modules being bad, and 2 of the 4 memory slots in the motherboard being bad. Even with the supposedly one good memory card in the one good memory card slot, the system will STILL crap out during MEMTEST. It may run 8 minutes, or it may run 13 hours, but eventually it will crap out. Forget about doing any work in Windows!  
 
Obviously this system is just a lemon, and I made that claim to Velocity Micro requesting that they build me a new system, make certain that it is stable, then notify me so I could send my system back to them to have the data and programs on the hard drives copied over to the new system. Under the circumstances with this system being pretty much unusable most of the time I have had it, I thought this was a reasonable request. It was denied, with Ellen stating that they will simply repair my system. Yeah, silly me for wanting to limit my down time a bit.  
 
Oh, and don't bother using that link on their site to contact the president of the company. Either the messages are immediately routed to the round file, or they are just completely ignored after they get a good laugh over the complaints.  
 
So why am I bothering to send the computer back to them? On MY dime, no less, even after all this? Because NO one will be able to say I didn't give them a chance to fix this turkey. I am already looking for another computer from someone else, as I seriously expect it to come back with problems still in it. When that happens, I will scavenge what I can from that system, then set up my camcorder down on my shooting range and take video of my shooting that blasted computer all to hell. Expect to see that on YouTube within the next month. You will know it is mine, because the Velocity Micro logo is going to be prominently displayed on the video.  
 
Dissatisfied with Velocity Micro? Me? Why whatever gave you that idea?  
 
Oh yeah, this all is being typed out on my nearly 6 year old SAG computer. I never would have been able to get this far on that Velocity Micro POS without losing my typing at least twice.  
 
Yeah, maybe my case is highly unusual. But bear in mind that it is not impossible for you to suffer the same fate, and it's pretty damned obvious that Velocity Micro will NOT be at your side to do what it takes to make you a satisfied customer. I have lost MONTHS of productive time while screwing around with this crappy computer. I have stuff I should have had done long ago, which I BOUGHT this computer for, that I just can't trust it with. I have software I bought and cannot install because it would be a waste of time. I have purchased hardware that may be bad but I can't guarantee it's not the computer itself making that hardware perform badly, and most of the return period elapsed while the computer was in the shop. I have had computers at home since around 1977 and all the problems COMBINED with all the other systems I have ever had don't hold a candle to what I have been put through with this damned thing.  
 
Spend your money wisely. I certainly wish that I had........ If they would refund even half of my money and take that load of crap off of my hands, I would gladly do it.  
 
REPLY: MEMTEST detecting errors has nothing at all to do with Windows.

This review was modified by its author, Rich Z, on 2/10/09 3:51 PM.

My computer was sent about 4 weeks later to me then originally quoted when I made my purchase. Computer began having technical problems within the first month.  
I have had to call over 20 times to determine why my computer was intermittantly shutting down. Some(by no means all) of the process I went through is listed below.  
A new video card was sent and installed. This arrived two weeks later then expected because my credit card was not on file(I purchased it with the same credit card and the tech informed me that they had all my information). Did not fix the problem. A few diagnostic programs were sent to me to determine what might the problem be. Three complete uninstalls of the window operating system was done during the next 4 weeks to no avail. I asked if I could send the system back for repair work. Finally got an okay, but I had to pay for shipping. After completing the bench work, the computer was sent to me, but I received a 3 year old model?? turned out I recieved another customer's computer!! Though I had the package in UPS's hands that afternoon, it took four weeks after sending mine in before it was returned to me. However, the problem of intermittently shutting down continued. I learned from the tech all they did was run the same programs that were already sent to me and no internal components were swithed out as promised to "exorcise the demons"(tech's words to bring some needed levity to my situation). I called again to a technician, James ansered and he wanted to make sure I was taken care of so he gave me his extension to call directly until the computer was fixed. Finally good service. Before his offer I spoke to who ever answered the phone and each of them were asking me to do things that were tried repeatedly with no success. Together James and I went through the same steps, as we neared a solution I called his extension four times in the course of a week with no return call. He had left the company and no one picked up his messages. So I started the process again with George. He finally determined what appears to have been the problem from the start, that 2 of my memory chips were bad. I was sent one new chip which was not compatable with the existing chips(they were no longer being manufactured by this time). After getting the correct ones(If you are keeping count this would be the forth time a shipping error delayed resolution by two weeks) and installing them, my computer has worked without issue for the past three weeks. Since first contacting Velocity Micro it has taken over 8 months to resolve my issue. I am an extermely patient person, but would never wish this process and company to my worst enemy. I will never shop with Velocity Micro again. My recommendation to business associates, friends and family is not to get involved with them. My only remaining concern is that now that I can actually use the computer(since wiping the hard drives I had not reinstalled any programs to prove that this was not a software glitch) I fear I will find other flaws and the one year warrenty will be over come January.

When I got my Overdrive PC (ODPC is now Velocity Micro) initially, it was all puppies and rainbows. I was thrilled with the speed of it and the quality of its performance. However, since then, I've only experienced short periods of functionally sandwiched between protracted periods of attempting to fix the machine.  
 
The first major problem was both sticks of memory going bad. Soon with Aaron's help, we discovered that was the problem, they overnighted me new memory, and all was well.. for a while. Later I experienced issues where the monitor would refuse to display anything when I restarted the computer (the restarting was necessary because the machine would periodically turn itself off or restart on its own). After collaborating with Aaron more, I sent it in to them to be looked at.  
 
They did replace the power source, which stopped the random reboots, but they never actually managed to get the computer to do the no-display thing when they had it. Over several months of shuffling it back and forth between us, the problem was finally solved, rather inadvertently, when I was given a free video card upgrade after they'd had a long delay in getting the computer back to me after working on it.  
 
So now my display dependably functions correctly. On the other hand, the computer has now taken to refusing to boot up past the windows' logo loading screen. I've been on and off the phone with customer service all day, repaired my windows' installation, completely clean installed it, and now I'm reformatting my hard drive.  
 
I applaud the quality of the customer service and the dedication of the support people I've talked to, James and Aaron. They've been nothing but steadfast and helpful. However, it's the computer I'm wary of. It's been, essentially, a slow train wreck. I'm afraid, even if I manage to get around its current crisis, another one will just crop up. The computer has spent at least as much time broken as working since I got it.  
 
Summarily, I'm extremely pleased with VM/OPC's quality of support and customer service. I'm extremely displeased with the system I was given. I'm not sure how to reconcile the two, honestly.  
 
UPDATE: I originally wrote that review in April of '08. Since then, I've repaired, reinstalled, and reformatted many, many times. Every time I use VM tech support, and every time they give me the same song and dance about making sure it's not my hard drive and/or reinstalling Windows.  
 
I've had to do this so many times, I'm convinced that there must be some underlying problem. Every support technician I've worked with, however, when hearing that the computer regained its functionality after reinstalling the OS, has declared the problem completely, thoroughly, unequivocally dealt with, and has bid me good day. I've asked for possible other causes of the machine's chronic problems, but to no avail. Perhaps the tech support people believe my poor layman's brain can't comprehend the complexities of a computer. At any rate, VM support has NOT done a satisfactory job of resolving my (continuing) computer woes. What's more, as my warantee has expired, I'll now have to pay for whatever repairs may have to be done. Keep in mind said repairs would be to fix problems that have plagued me from day one.  
 
I believe VM owes me the service of fixing a computer that has never worked reliably, or at least helping me discover what causes it to fail so often, but they refuse to believe it's nothing a good ol' hard drive wipe/ OS reinstall can't fix!  
 
I am extremely fed up with such malarky at this point.

I would not do business with this company. Here are some highlights of my experience.  
 
1. The actual build of my system started 6 days AFTER the projected shipping date.  
 
2. When the computer arived (a month late), it was left at my back door. The box was obviously dropped at some point because one corner was dented.  
 
3. The computer had some major problems. The SLI connector was loose and bouncing around inside the case. The locking hub on the axle was missing a set screw. There was a defect on the top of the case. The quick start sheet said to hook the video cable to the "top left" connector, which was wrong, it is supposed to go to the second video card on a quad SLI system.  
 
4. After I got everything hooked up and running, I noticed that the optical drives were not listed in the configuration. I called tech support and they walked me through reseting the BIOS, which worked until the next boot up, then the drives dissapeared again.  
 
5. I called VM and they told me to return the PC and they would start building a new system while the old one was being shipped. This was a lie by the way.  
 
6. After a week or so after I shipped it back I got an email saying that the return window was closed and that I could no longer return the system. WTF? I called VM and was told that someone would get back with me. Another lie. I went to the post office and they said that the package was delivered to VM and signed for.  
 
7. After waiting a month with no word on the rebuild, I decided to go ahead and pay the restock fee and go with a more competent company. I emailed VM and was told that I would be charged a 10% fee instead of 15%, but when I got my statement I was charged 15%, another lie.  
 
I am out over a 1,000 bucks and still don't have a PC. VM might have been a decent builder at one point in time, but those days are long gone.

July 22 had boot problem with computer,contacted Velocity and tech determined it needed a new mother board that they would ship and I should have within a week.  
July 30 no mother board received e-mailed Velocity no reply  
July 31 e-mailed Velocity and also called,Tech promised to send mother board very apologetic.  
Aug 6 no mother board,called Velocity,has not been sent Tech,apologizes profusely and promises to send right away.  
Aug 8 Decided to call Concierge service and have them check status,wound up with Tech support and another tech promising to send mother board  
I'm very dissatified with their service as the reason I purchased this computer was their implied better service than other manufacturers.  

I purchased my machine back in June of 2007 from Best Buy. I realize the warranty has passed but it sure is convenient that the hard drive died shortly after. Well, let me tell my story:  
 
In the first week I owned the machine in June of 2007, I had the hard drive completely shut down. Back then the technical service was a joke as their team obviously worked a 9 to 5 schedule, Monday thru Friday. Therefore, if you had an emergency issue over the weekend you were screwed until the next work day, which was completely useless when I was at work during their support hours. I left a message with customer service and they assured me technical support would call. Guess what? They NEVER called me! Nevertheless, the next morning the hard drive came back to life and I could only assume there may have only been a minor system issue. However, I will never know because their tech support never bothered to follow up. I have to say that this is the first time I purchased a higher cost machine and I would expect, for the money, that my components would be top quality and the tech support to be 24/7!  
 
So, on July 12th, 2008 the hard drive completely died for good and just one month after the warranty! How nice is that?! Of course, I went through the same issue with customer service as I was told no tech support was available at the hour I called, but I was told there would be tech support on Sunday (I figured Velocity Micro got their crap together and made sure their would be support 7 days a week. Again, for the price of these damn computers there should be tech service 24/7). So, I called on Sunday only to find out that their tech support would not be available until Monday, and again I was assured a tech would call me on Monday. Therefore, I had to take the day off of work and wait for a call which never happened. I finally had to call and when I explained my problem the attitude was like, “your warranty is up, so why the hell are you calling us?” Personally, I don’t care that the warranty is up because as a customer of a VM product I still expect helpful service as any customer would.  
 
During the call, I explained what error was on the screen and that the system bios was not finding the SATA drive. The tech told me the hard drive was dead and then basically did nothing as far as any customer service. No offer to have the hard drive sent in for any possible repairs, no offer to perhaps send me another hard drive, which I would have paid for of course. Nope, no customer assistance whatsoever! In fact, it was just dead silence, so the attitude came across as “tuff shit, your on your own”. So, now I’ve had to spend over $400 to get a new HD and an external for backup in case this happens again (not to mention losing a day of work which cost me money having to wait/call for tech support). I spent over $2500 to purchase the machine, which was not easy on my budget, but I wanted a reliable, fast machine and not some crappy office computer. Instead, I get a system with a HD that takes a dump in just one month after the warranty was up and a customer service that obviously could care less. So, for the record, the cheap office computers I’ve had over the years have been more reliable than the expensive VM machine that I would expect to be a much better product. Obviously, I am NOT happy about what happened and I am very disappointed in the way the tech support handled my issue, which was basically to do nothing! I mean, at least help by making some suggestions or at least offer to sell me another HD at a discount, but no, nothing but dead silence. Very disappointing customer service indeed!  
 
On the bright side, when the machine is running it’s everything I would expect. It’s fast, efficient and very smooth. It runs my games and graphics software like a charm and I would have to say the performance is topnotch. However, with the issue I’ve ran into and the lack of any care in supporting the product, it has left a bad taste in my mouth. It’s upsetting because I was very pleased to support an American made product, but only to find out the customer/tech service is a complete joke! It’s too bad because I was considering buying another VM machine next year for my daughter, but after getting this kind of service I will be shopping for a competitor product. Needless to say, this is the first and last VM machine I will ever own.  
 
 

I had problems with this computer right out of the box. The computer had to be sent back to Velocity Micro twice and it still does not work right. After a year of dealing with tech support I finally requested a refund and was told that the "Executive Team" cannot honor that request and that the company would still support me under my warranty. What is unacceptable is that the computer has never operated correctly, I have worked with the tech support department and now I feel as though the Velocity Micro has left us high and dry. I have never had as many computer issues as I have had with this machine. Had I had known that this would be the outcome, I would have returned the machine right away, but instead, I was assured that any issue I had would be resolved. Based on my experience with the company, Velocity Micro does not stand by their product.

Although they make a decent computer, they provide TERRIBLE customer service. The initial computer was delayed because they didn't have a part in stock and didn't bother to call me to put a different one in. They just let it sit, and the computer was at least two weeks late before I called and got it fixed. Now, two months later, the RAM went bad and they said they would ship new RAM out. They never did because they were checking inventory. Week and half later, I called to see where it was, and they still hadn't shipped it. Its been over two weeks and they still haven't sent replacement RAM that was faulty and less than 2 months old. They have horrible customer service and tech support and have repeatedly lied to me and been inactive. I would not have ordered anything from them if I knew what they were really like.  
 
>>4/10/08 9:37 PM  
Jstraw55,  
Thank you for your feedback. We apologize for the delay in the initial shipment of your PC as well as well as the delay in your parts shipment. In this situation we failed not only your expectations but our own standards in communication. Our Director of Customer Care is in touch with you to make sure that from this point forward that you have no further delays. We look forward to continuing to work with you!  
Velocity Micro  
>>  
 
They did get me the RAM finally, but a tech tried to get me to erase my primary hard drive and all my data during the memory replacement. I stopped short of that, saying I can't lose my data and turns out the hard drive is fine and another tech called back and was very helpful, but still - I almost lost my hard drive and data by following their tech. Yikes.

This review was modified by its author, jstraw55, on 4/10/08 9:55 PM.

After 2 years, 2 returns to depot, and 4-5 on-site trips to replace motherboards the machine crashes every 10 minutes during gaming, has 2 USB ports that don't work, and a new motherboard with a bad clock/battery. Despite countless hours with tech support the machine has never, and does not now work properly.  
 
Additional details can be found here:  
 
http://hardforum.com/showthread.php?t=1280452

Velocity Micro may sell nice hardware, but without quality service to back it up, I don't recommend purchasing from them.  
 
We have purchased several Velocity Micro systems in the past for our developers. Overall, the end users are happy with them. However, as the person responsible for the maintenance of our hardware, I have had less than satisfactory experiences with them.  
 
We last purchased two ProMagixW160 High Performance Workstation PCs from them. One system had a memory failure within a month of arriving. Not a problem in itself as I know that happens occasionally. I called Velocity Micro support and was disconnected after a long hold time. I called back and spent another 30 minutes on hold until I was too frustrated to wait any longer. After sending an email to support, followed by one to the Director of Customer Care, we finally managed to get the replacement memory sent, eventually. That in it’s self took too many emails to get straightened out.  
 
Now, a second Velocity Micro has a hardware failure. Velocity Micro's support answered the phone this time and quickly diagnosed the problem. They improved in that area, however, it took two weeks to get the motherboard on-site. That was after getting conflicting status information when calling their support line. Early last week I was told it had not been approved because they didn’t know where to ship it to. Apparently, they were confused by my billing address being different then the shipping address. Yeah, my personal credit card is registered to my home address. That’s not so unusual, is it? On the 15th I was told it was finally approved, but has not been sent yet. On the 21st I was told it shipped 11 days ago. 11 Days ago?! That’s not what you said 4 days ago. If it shipped 11 days ago, where was it? If was in transit, it must be coming by mule, because it was shipped from Virginia to Virginia. Let’s not forget the fact they will not even schedule a technician for the installation until AFTER we have it in hand. That adds more delays. Why not just send the technician WITH the part?  
 
After the motherboard arrived, I waited 24 hours to hear back from a technician to schedule the install, but no one called. We’ve already waited two weeks, so we installed it ourselves. Turns out, after all this and two weeks, the motherboard was not the problem. Now they want us to ship it back to them so they can replace the CPU. Apparently, they do not trust the end user or field technician to replace the CPU. That’s odd, because we had to move the CPU from the old motherboard to the new motherboard. Any, we will be shipping it back to them as soon as they tell us where to ship it to. I am still waiting for their email wit that information.  
 
We now have had a developer using a low performance spare system for over 2 weeks. That costs us money in lost development time. Velocity Micro systems may come with a good price tag, but you more than lose the difference in poor quality support. Our developers may like the performance of Velocity Micro hardware, but since I am not only responsible for the maintenance, but also new hardware purchases, I have switched to purchasing from Dell for all new developers. We have a lot of Dell systems here and they have always sent a technician the next business day with part(s) in hand.  
 
OK, I'm done ranting...

I purchased my computer, a CineMagix Grand, in September 2007. I received the computer in late October. On the first day, a hard drive failed. Within the first week a second hard drive failed. The computer was returned for repair. I received the computer back in late November. Immediately, another hard drive failed. In total 5 hard drives have failed and I have had the computer for less than 4 months. While Velocity Micro does send replacement parts, the computer has only functioned for 3 full weeks without failing in the past 4 months. Now, the motherboard has malfunctioned. All of this (5 failed hard drives and now a failed motherboard) within 4 months with even less than 4 months of usage because of times when the computer did not function at all.  
 
Now the company tells me that I am responsible for paying to have the computer shipped back to them for repair and that I cannot receive a refund.  
 
This is ridiculous and I would never recommend anyone purchase a computer from Velocity Micro. Even though I have a one year warranty, I have no confidence that the computer (which retailed for nearly $4,000) will be worth anything once the warranty expires because every indication is that multiple parts have repeatedly failed in just the first few months of ownership.  
 
I had high hopes for this system when I first purchased it, but they were immediately dashed when the system was received and immediately failed. I have no confidence in Velocity Micro's merchandise because even their techs informed me that they receive "bad batches" of components at times.  
 
All I want is a refund and they won't give it to me. So think twice before your purchase anything from Velocity Micro. You'll be stuck with a nonfunctioning system and they won't give you a refund.  
 

Had the system for 4 months now. Very frustrated w/ Velocity Micro. Complaints are:  
 
iTunes locks up, cannot be killed; writes disk error messages to the System log ... ONLY itunes ahs this problem. Vista had numerous other problems, rebooting every hour, crashing, not allowing my legacy software to run, disk seems to run constantly. VM told me to do a system restore, I did, it failed. When I complained about VM selling an unstable OS, they told me they were sorry that I was 'unhappy with the OS I chose' and they could/would not help solve any problems with software that was not sold with the machine e.g. the iTunes problem... which of course they sold the system with Vista for 100 bucks less than the one with xp ... so I foolishly bit on that.  
 
Before I pruchased the machine I asked if it came with the regular vista cds, not some modified version they said it did ... one of the suggested fixes that I use to fix vista is from http://www.vistax64.com/tutorials/101393-repair-vista-options-preferred-sequence.html  
 
However it appears that the VM vista cd is an OEM version not the retail one, so I feel that I was lied to.  
 
While their support is friendly on the phone they do not offer the premium system and support that they advertise. In my experience you can get the same level of support from any company.  
 
If you are computer knowledgable and can solve the simple stuff yourself, then find the cheapest machine you can buy because the type of problems you will encounter with VM/Vista will try your patience and if VM can solve the problem, you can too but if you can't then you will not have the frustration of finding out that VM has no answers ... and be disappointed in their promise of a quality system.  
 
Microsoft and VM have both proven to be disappointing in the quality and stability of their products.

By way of disclaimer, I had purcahsed a VM Gamers Edge in 2003 and it was rock solid and worked without problem for four years. Never needed tech support. It died in May of 07. I ordered a replacement Gamers Edge in May of this year. It was a week late in arriving. From the begining it was clear quality had declined from my previsous experience. On start up there were error messages. The power would not turn off when Windows was shutdown. So much for burn in and QA before shiiping. Within two weeks I had display problems and within three the video card failed. It was replaced to be followed by critical system errors in XP. After I had to reload XP and reconfgure all systems, system failrues continued, and then the hard drive failed by week 8. In addtion to asking for a replacement HD, I ordered second hard drive to add RAID 1 to increase redundancy. Took almost two weeks for the right drives to show up. About three weeks later, the motherboard started acting up. VM sent out a new motherboard. The on-site technician swapped mother boards, but did not reconfigure RAID 1 properly. Had to wipe system and re-configure RAID 1. Then had to reload and reconfigure software apps for third time. System ran ok for three weeks, then newly instsalled primary HD crashedlast weekend. Called Monday to report crach and I asked tech support about replacment PC: denied. Asked why so many components were failing: I was "unlucky." A week later, the display started acting up, and now the screen is unreadable. Replacement hard drive nowhere in sight. Called this morning to ask about new machine or a refund. Tech support only offered to send out a replacement video card. Asked about replacement hard drive. Got tracking number, it won't show up for three more days (it took four days from my call to ship, with 7 day delivery time on critical component). Asked to speak with customer service manager. Manager refused to speak with me. This company no longer provides the quality systems and customer service that it built its reputation on. I have had nothing like the experince of the other glowing posts on this web page. I was a loyal returning customer. I have endured five months of disruption and exteneded downtime. I would strongly recomend looking elsewhere for a PC vendor. I may as well bought a cheap machine at the local PC retailer.  
 
This an update, and a response to Velocity Micro's post to my original message. Soon after posting my negative review on this site I received a call from a customer service supervisor. He was polite and asked what could they do to correct the situation. I asked for a refund. That was not an option. I aksed if they would send out a replacement computer. That was not an option. They did offer to pay for shipment of my PC back to VM for depot level repair. I expressed concernt that I would be without a PC for a couple weeks. The supervisor said that they should be able to turn it around in less time. I then asked if they would he would continue with the delivery of a replacement video card so that I could at least download a critical database for a project delivery that was imminent. After that was done, we would than make arrangments to have my PC shipped back. The supervisor commtitted to sending a replacement video card overnight delivery. It arrived at 6:00 PM yesterday. Unfortunately, it did not correct the display problem. When I conduct the supervisor this morning to followup, he wanted to conduct additional testing. Unfortunately we did not have enough time to finish the troubleshooting, I have a day job and live on the West Coast. Again, the plan all along was to send my PC back. I did not elect to conduct local repair in lieu of sending the PC back, I just wanted to download data and meet a project deadline while the VM PC was sent back for repair.  
 
This is my second update. We are now all in sync. My PC is packed up and awaiting a mailing label so that I can ship it back. So far the customer service supervisor that I have been working with has ben helpful, met his committments, and has worked with me to get my PC prepped for shipment. It will now be up to the rest of the team to see what happens next.  
 
1/10/08  
 
This is a continuing update. I finally received a shipping label after a two day delay and shipped back to VM around 11/16/07. It arrived just before the Thanksgiving holiday which slowed things down. The tech support rep working on my machine contacted me to tell me what he had done and discussed rebuilding my RAID so I would not have to reload my hard-drive once again. Austin worked to get the machine thoroughly check out, replaced the Power Supply, re-installed the CPU and cooling system, and thoroughly tested the system. He tried to get it shipped 2nd day delivery because it had been at VM for 10 days, but the shipping department fumbled the request and it was shipped back via UPS ground which added another week. Whe it arrived the RAID was degraded. After getting Austin on the line it appears the NVIDIA mother boards have poor SATA connectors and they detach easily. We got the RAID rebuilt and for the last 30 days my machine has been running as I would expect for a custom built machine. VM's Director of Customer Support has made an extra effort to follow up with me to check on how the machine is running. So far, it is running how I would have liked it to run the when I originally purchased the machine. Thank VM for finally getting it right.

This review was modified by its author, corvusbds, on 1/11/08 1:36 PM.

HORRIBLE service ... within 24 hours of getting computer and just booting from windows updater ... the system completely malfunctions and wont even give bios start ... told that I dont have special support plan for their defective computer and thus have to wait all of labor day weekend to sit an enjoy my new paperweight ... Oh, didnt ship when said either ... called and told they were busy ... what kind of bs excuse is that ???