I will never attempt to buy anything from this site again. Their low internet price was soon backordered on the item I purchased. I waited over 2 months for a photo printer that was "in-stock" at the time of my purchase. After numerous email messages of when the item was going to be shipped, I received an email saying that they could not keep backorder purchases for more than one month. If I wanted my printer, I would need to re-order the item. Of course the special was no longer going on.

Item advertised as "In Stock" was actually backordered. My purchase was a common item and I could have gotten it at many other places without having to wait for a backorder, which YesMicro doesn't guarentee you will ever get. They need an honest indication of availability

I ordered an Inspire 6600 speaker system from this company, based on their good reputation and low price. The system was on backorder, but they said they'd have it in by a week and then they'd ship it to me: what a grave mistake it was ordering from them. It is now a month later, I haven't received the speaker system, and when I e-mailed them asking why, they stated "the manufacturer hasn't sent it yet." This is terrible business: it does not take a month to get one speaker system from a supplier. YesMicro.com needs to get its act together and get its business principles straight. This customer is 100% disatisfied, and there is no excuse for this behavior.

I incorrectly entered an order. Less than 60 minutes later I attempted to cancel it. I followed the on-line instruction and sent an e-mail requesting to do so. No answer. I sent a second e-mail. No answer. And a third - no answer. All over the course of about 5 hours. Unbelievable. DO NOT SHOP AT YESMICRO. DON'T BELIEVE THE RATINGS.

I had the worst experience with this seller. I ordered a laptop adapter for a trip but never received it. It turns out that UPS, their carrier, had delivered the item to the wrong house. I understand that this is not yesmicro's fault, but I believe that it's their responsibility to make arrangements to improve the situation. They actually did nothing! I requested them to send me a replacement overnight -> result: they ignored my emails and did not answer my phone calls. I finally got a hold of them one day but it was too late for my trip. I then requested them to cancel my order -> result: someone emailed me saying that the order was cancelled but my credit card was still charged. I called to get them to credit this back to my account but this request was ignored. They finally said that an investigation had to be conducted before any credit can be put back to my account. I ended up paying my credit card with this item on it. I don't understand why I had to pay for their carrier's mistake. I then decided to file a report to my credit card and only then did I get it credited back to my account. It took about a month to resolve this problem. It probably would've taken longer if I hadn't gotten my credit card company involved. YesMicro doesn't answer their phones but promise very fast email responses. My emails took up to 4 days before getting a response. Is this acceptable?

This review was modified by its author, soobiedoo, on 8/6/03 5:58 AM.

I received a Jaton GeForce 6800 for Christmas that was ordered from this company. It was shipped and delivered on time, as far as I know, but I have a complaint upon opening the card. It's been opened before. The shrink-wrapping on the box was new, but the sticker holding the static bag shut had very clearly been torn at one side, and was not stuck down when I opened it. As a relatively inconsequential side note, the card was also packed in the box such that it and everything else in the package fell into my lap upon opening it, but I don't know if this is how Jaton packs things, or if it had been re-packed poorly, so I cannot (and I don't encourage anyone else) to lay the blame for this at the feet of YesMicro. Upon inspecting the card, it does not appear to have any physical damage, and the AGP connectors do not have any visible scratches on them (which would very definitely indicate that the card was inserted into an AGP slot).  
 
What I'm guessing happened is that the card was returned by a previous customer as functional but not wanted, and YesMicro re-shrinkwrapped it and sent it back out to me. A new card was paid for and expected, and I'm somewhat annoyed that a new card wasn't received. I haven't had an opportunity to contact customer service about this matter, but I intend to this coming monday, and will definitely keep this updated to reflect my experience. The other reviews have me very hopeful about this matter.

After stumbling across a very good price for an Olympus camera, order was placed online. Stock at various levels shown in mutliple warehouses. Very timely confirmation email was received and a call from Yesmicro to confirm shipping address received in under an hour. Camera would ship that afternoon Yesmicro employee assurred me.  
12 hours later email received from Yesmicro "Status has been changed for your order. Reason we no longer carry Olympus cameras."  
Camera for a short time was listed at $99999.99 and later removed from site. There were still other Olympus cameras listed on their site and many Olympus accessories 20 hours later. Not sure if it was a pricing error they didn't want to admit or just general sloppy database processes.  
If you're going to be an online seller - how about MAINTAINING your database? OK?

At first, I was disappointed and unhappy with this company. I ordered a package from them, then realized I didn't need it, so when the package arrived I resent it without even opening the mailing container. Then 2 weeks later, they sent an email stating the package was returned with the factory seals opened and therefore denied my refund and sent the package back to me. They weren't responding to my email and their contact numbers were useless. The 800 number is just a recorded voice that goes on forever, but will not allow you to speak to anyone. Their (303) number just rings and rings until it disconnects you. After a couple days, I finally received a phone call from the company's president. He expressed his apologies saying that the distributer they work with made the mistake and that the seals were not broken. He also said that their "live representative" phone line was temporarily down. And, unfortunately for me, this happened to coincide with him being away from his email for a couple of days, hence why I was unable to speak to anyone. It appears the situation will be resolved to my satisfaction. They're giving me my full refund, paying for S&H for the return of the package, and giving me a $100 credit. The president assured me that what happened to me will never happen again. All in all, I think they resolved the problem to my satisfaction and I'll probably shop there again.

This review was modified by its author, anikamd, on 11/5/03 8:50 AM.

Well -- Please let me correct my last poor rating of YesMicro. While I feel that their e-mail support to questions is Very Slow (2-days to never), they certainly did Ship of Fast.

This review was modified by its author, Philly22, on 7/8/07 4:42 PM.

Shipping delayed by 1.5 days even though I paid for 2-day. Customer service said they would refund the extra charge I paid for the 2-day shipping. I am still waiting for the credit...  
Credit did come through a few days later for a full refund of the shipping charges which was way more than fair. I really appreciate how they handled the shipping refund.  
Warning: If you give a less than perfect rating be prepared for phone calls and emails asking you to change your mind.

This review was modified by its author, billyb, on 7/1/03 4:28 PM.

Fast service, Best prices. Ordered Friday evening, company shipped Monday. Unfortunately item was delayed in shipping but that was a problem with FedEx and YesMicro had no control over that. Yesmicro sent tracking number with link within 24 hrs of shipping the package. However, after that everything was controlled by FedEx so can't rate Yesmicro beyond that. With FedEx there were no tracking updates from 2/28 to 8/8. The FedEx phone rep only suggested the truck may have broken down and to wait for 10 business days before filing a complaint. Don't know if this is common for FedEx. Unable to reach company by phone - kept getting recording they were closed, but they answered my email the same day and were very helpful. Will definitely check this company for my next purchase.

This review was modified by its author, cll, on 3/12/06 11:24 AM.

The best costumer service I ever experienced and best price too. Will definetly buy from this e commerce again.

This review was modified by its author, GigiS, on 1/9/06 3:05 PM.

I purchased Palm XT from this store. Excellent price, friendly, fast communications via email with status and tracking information. Received my order in time and expected condition. Very satisfied.

excellent prices, very fast shipping, would recommend to anyone.

Great Service.  
Ordered a laptop on sunday night, and received a confirmation call on monday, also shipped on monday! Very quick processing and item received brand new as promised.