I purchased a 28-135 minolta lens from Henry's, since the ones I've tried had a little 'grind' during zoom, and they didn't mention that the one they were selling had one.  
 
I received the lens and yes it had the 'grind', which made me think maybe all of these lenses have it. I asked to return it, and they were very nice and polite about it, refunded my full cost and shipping BOTH ways, without even asking a copy of the receipt (of course the amount was on the shipped box itself).  
 
You can see when a company is good when they have to deal with returns, and especially when they have to pick up the tab. Henry's were ABSOLUTELY OUTSTANDING, the best service and treatment I've received from any online seller when I had a problem (B&H comes close).  
 
Kudos to Henry's!

I purchased a used Sigma 170-500 lens from Henry's online, prior to shipment Alfred Young sent me a e-mail to tell me about a minor flaw on the lense and confirm whether I still wanted it. I greatly apprepicated his e-mail. It was sent and I received it the next day. I have full confidence in ordering anything from Henry's on-line and I know they put a lot of emphasis on Customer Service.

This review was modified by its author, daranha, on 1/13/06 11:57 AM.

Where do I begin?  
GOOD PART  
---------  
Bought P-100 camera online for 299.99 +Tax while it said it was IN STOCK for SALE PRICE!!  
 
Confirmation that order recieved and will be shipped out.  
 
BAD PART  
--------  
After a week email them and tell them I have no tracking number. Then told it is out of stock but after they get some more of the item they will ship out the item.  
 
Three days after that, recieve a notice that reads this:  
"It is with great regret that I have to inform you that we are unable to fill your online order placed over the boxing-day weekend, for the Sony DSC-P100 Digital camera. Our stock levels were depleted very quickly as a result of the sale, much faster then we could have anticipated. While we hoped that by doing a company wide pullback we would be able to fill all orders, at this stage we have come to terms with the fact that we cannot. If you are receiving this email you will not be getting the P100. We have no more in Blue, or Silver"  
 
I don't know what scam these people are pulling but I am NEVER GOING TO BUY ANYTHING FROM THEM AGAIN!!  
If they did not have it in stock why did they say so on their website? Is it not up to date? Other companies had great deals, but I waited for this camera and after the Boxing day and Year-end sales are over, they are emailing me this notice!  
 
BUYERS BEWARE! If Henry's sale price is too good to be true, it PROBABLY IS!!!  
 
I know you will see more dissapointed customers as me. I KNOW I AM NOT THE ONLY ONE!  
 
As the previous reviewer said, Henry's offered camera's at 100 to 150 dollars more!  
 
Oh Yah, that camera, they have available in RED on their website but they are not offering me it but instead offering me garbage! CHECK IT OUT! Sony P-100!!

Purchased a camera bag online on December 10. Received an immediate order confirmation but the item hadn't shipped as of December 14. I called to make sure that everything was okay. They apologized for the shipping delay (due to busy Christmas rush) and knocked 25% off the price of the bag! The item shipped today (free shipping as well). I'm quite pleased!

This review was modified by its author, Skinner222, on 12/14/04 1:43 PM.

Dealt over the web and phone with Alfred Yeung. Great help and service. Even handled the shipping to a different address while I was working far from home. Prompt delivery as well. This was my second large purchase from Henry's and I will be happy to do business with Henry's again.

Purchased a Nikon D70 via telephone. Camera shipped next day and was in my hands within 2 business days. Noticed a dead pixel on the screen and contacted Henrys. Offered me a replacement no questions asked and even refunded my shipping costs for the defective camera. I wouldn't hesitate to buy from them again.

what a joke this online store is!  
purchased an item from the used section, the day after i was told that my order had been cancelled because the item was sold already.  
when i questioned why it was still on the website 2 days later they mysteriously found it, and said it would be shipped.  
the next day i was told that the item was ready to ship but my credit card expiry date was wrong even though i know it was entered correctly. there response was hopfully nothing else is wrong so they can ship it.  
now it is the 3rd day after ordering and it still hasn't been shipped.  
we'll see how long it takes before they ship and how laong it takes to get to me in the same city with express shipping.  
 
i wouldn't deal with this company again!  
 
ps. total 3 days to ship and 2 days to arrive and to top it all off, the camera came broken (took it back in for a refund).  
 
i still wouldn't deal with this company again!

This review was modified by its author, mr kil, on 5/10/03 6:16 PM.

Purchased an item from Henry's through eBay. They charged for overnight shipping (which cost almost as much as the original item). After a week, when the item still hadn't arrived, I started e-mailing them. After they stalled for another week, I threatened to file a fraud complaint with eBay. That finallly prompted them to ship the item.

It was a pleasure to do business with Henry's. I have ordered several items from them and each time the items were shipped the next day. Prices are reasonable. One of their shipments did not include all the items as ordered, but when I alerted them to the problem, they immediately shipped out the missing item.

Henry's change their mind and shipped out several extra cameras. Although a little late, still very acceptable considering the circumstances. It appears they will put in a lot of effort for customer satisfaction.  
 
 
Old post:  
I purchased a camera from the store. Several days later received an email stating it was sold out. I was promised to receive an identical item or similar item after a short wait. Long story short the store refused to send the item.

This review was modified by its author, ranacate, on 11/28/05 7:54 PM.