I purchased a Canon digital camera from the US1 Camera (www.us1photo.com) website using my credit card on Jan. 17, 2009 and took a screen shot to document the transaction. With the camera, I was also expecting their "weekend special" (a free case, tripod, card reader and maintenance kit). The following day (Jan. 18), I received an unsolicited call from a number I did not recognize that rolled to my voice mail which I later retrieved. I checked my email account and found a request from "Bobby" sent hours earlier requesting that I call the number listed in the salutation. It was the same number from the unsolicited call. When we did speak, "Bobby" verified my name, mailing address, grilled me on the Canon I selected and then has the audacity to use the call as an opportunity to up-the-sale by clarifying that the camera I purchased did not come with a memory card. If I were to purchase a 2G, he would send me a 4G for the cost of the 2G (approx. $45.00). I verbally authorized the additional charge. The left message, the email, the series of questions that were more like a grilling, the up-sale... I had NEVER experienced an Internet credit card transaction like this before. Suspicious and increasingly unnerved, I called him back within the week to express my mistrust and left a message for "Bob" requesting a return call to my cell number which I provided. He did not return my call. The camera was to arrive in 2 to 10 business days, depending on the delivery method I choose. It has been way more than 10 business days.  
 
I called my card company to flag the transaction, cancel the card and request a replacement. They are conducting an investigation into the matter as are the Federal Trade Commission and the New Jersey Division of Consumer Affairs.  
 
I encourage everyone who has been on the receiving end of this scamming "company" to take a few minutes and file, online, complaints with the FTC and NJ-DCA.

Ordered the item. After waiting a week I was told that the item is not available due to current economic conditions. When I looked at their site, they were still selling the item with an increased price. Assuming they didn't want to sell the item because the dollar value changed. Very cheap people. Also don't waste your time to call the customer service. They don't answer. An idiot answers when you call the sales but when he realizes that the phone was not for a sale, he immidiately transfers the phone to the customer service which is a dead end!!! Don't expect any good deal delivered from these scams!!! Also watch out the good reviews here. They might be left by them. Very common practice.

SKETCHY BUSINESS!!!  
Ordered a Canon ef 100-400mm lens. Same story as everyone else on here, got e-mail saying I needed to call in because of the "high value of my order". Called in, confirmed my order, was offered some filters...etc and declined. Was told my card wouldn't be charged until my order shipped and was charged $1324.00 later that day. Called this past Wednesday, Feb 3 to check on the status of my order. Was told by Sean "Oh, you didn't get an e-mail saying your order was cancelled?". Uhh, no Sean, I didn't!  
He said I should have my card refunded by today, Feb. 5. I called in today because of course, my card hasn't been refunded. Guy today told me that I should have it refunded by Monday but if not, I should just call my credit card company and have them do it.  
Already one step ahead of you my man, called Wells Fargo and disputed the charge just now.  
I would suggest buying from Amazon or someone you know will give you quick, reliable service.  
Not too sure why I fell for this low price garbage peddler but fool me once...You know, Won't get fooled again, right?

Purchased a flash for a camera on their website. Website states "free shipping" and continues this claim all the way through the confirmation email. The next day I was contacted by a salesman offering an upsell to rechargeable batteries, etc. He also informs me that they will be charging my card an additional $20 to cover handling and insurance. Insurance on this purchase would have been two or three dollars and it's a freakin' flash. How heavy can it be that I need to pay you $18 to "handle" it????  
 
I canceled the order on principle alone.  
 
This was a bad experience. I would not buy from them again due to their deceitfulness.

Incredibly dishonest and deceiving company representative called to "verify the order" after I placed it on the web (2 days later). Upon checking the information, I was bluntly told that a Nikon lens (24-70mm /f2.8) would NOT work with a full-frame sensor unless I pay additional $115 !!!! Subsequent verification with Nikon USA confirmed what I already knew - they were lying to me (they also tried to sell me expensive warranties and accessories before making the outrageous claim about "two versions of the lens". My prompt decision was to cancel the order and never deal with those dishonest people again.  
 
Stay away from US1PHOTO! They try to lure you with attractive prices, then to sell you overpriced accessories, nonexistent functional upgrades, or expensive "rapid" shipments as opposed to "free" shipment they advertise on their internet site. Scam!

I just ordered a Canon 5d Mark ii from them. I did get the call about the battery and charger unit, which was a little weird, but overall my experience was great. I did pay a little extra with the "new battery and charger option" but it was still less than many other stores and they were helpful when I contacted them.

This experience has been horrible due to one person KEVIN @ extension 301. He has my money and the invoice is blank. I do not beliee he ever intended to get the camera in the mail. He charged my account on 15 Jan but failed to advise me of that charge when we talked about the order on the 19th. This company does not keep customers informed, it is VERY difficult to talk with anyone, and at least this one person, Kevin, cannot speak truthfully about this order, and he refused to call back for four days.

SCAM!!!!!!!!!!  
I was tempted with the great price on a Canon Rebel XS and called to confirm that the camera was in stock. The salesman said yes and then I asked if the FREEKIT promotion was available with an over the phone order and was told that I would have to place it online. Apeased, I placed the online order on Wednesday. Quickly received a confirmation number in my email. 1 week goes by and I have not received an email that states the order has been shipped. I call (wednesday)and was put on hold for 21 mins and the customer service tells me that he will have to look up my order and call me back in less than a minute. I tell him I have waited over 20 mins and 2 more won't make a difference. He hangs up and 1 hour later I call back and was put on hold for another 22 mins.  
 
After being passed around to 2 other people the SALESMAN tells me the order is ready to be processed! I paid extra for quicker delivery and now he tells me it is ready for PROCESS! He states that they don't have the free kit to send me and asks me if I need the longer battery, and quickly tell him I only want what I ordered. He says the order will put the order in and it will arrive in a few WEEKS because it is coming from over seas!  
 
I told him he is pulling a BAIT and SWITCH on me that I was told when I ordered that 1. the camera was in stock 2. it was the USA model 3. the free kit was not available.  
 
His defense was that HE was not the original guy that I placed the order with. Forget the fact that the website STILL is showing the product in STOCK and advertising the FREEKIT that they don't have to give out. I hung up on him. I called back to cancel my order and was told it was already canceled. When calling on anything, press 1 to talk to the salesman otherwise you will wait on hold for a very long time.  
 
I learned my lesson and paid a couple extra bucks and went with a highly rated vendor.

-10 Rating, this is the worst on-line purchase yet. Never got the lens that I ordered, eventhough it was charged to my CC on the same day(22 days ago). Very very bad customer service they put you on hold for hours, to finaly disconect you.Stay away!!!I called my CC to dispute the charge.

Ordered a Nikon D80 with several accessories. Two weeks later, I was informed that my order was cancelled. It's been a week since and I still haven't got my money back.

I tried to order a Canon EOS 5d Mkii. They price seemed good w/o being too good to be true. I got a call the next day telling me that the Camera only came with a "studio battery" which would only last 10-15 minutes. I knew that no such thing existed, so i asked how much the standard battery would cost. i was quoted about $250. i know the Canon USA website says the MSRP is $100. I promptly canceled the Order because i don't want to deal with that kind of business. They were nice enough to cancel the order quickly.

This company is shady. I do not recommend doing business with them. LISTEN to all the NEGATIVE REVIEWS!!! I ordered the Canon XSI + IS lens because it was the best price and it was listed as in stock. I received an email confirmation of the purchase immediately afterwords so I thought all would be okay despite all the negative reviews. I got a call 3 days later to confirm my order and was asked if I wanted to purchase extra batteries 1 hour 69.99 and 3 hr. 99.99. They told me that the standard battery only lasted 20 min. I said no thank you and they confirmed my camera was in stock and that it would ship in 7-9 days. I called them back a few minutes later to ensure they were not going to try and add the extra battery on my order. After confirming I didn't want the extra battery, they change their story and tell me that they are and have been out of stock. I looked on the website today and it still shows they have them in stock. They either have them and will only sell them if you buy the extra overpriced battery or they are not in stock and don't update their website and keep their staff informed. BTW, I hear this battery last a very long time so the extra battery isn't really necessary.

I ordered a dSLR from this "company" in jan and never got anything other than a call from a rep confirming my purchase and promising delivery on the second week after my purchase.Still no camera three weeks later, i called but was kept on hold for 20 minutes with no answer, now in the process of having bank reverse order and hopefully get my financial aid money back from these scammers!

This review was modified by its author, blahgovitch, on 2/2/09 10:35 AM.

I wish I read the rating before ordering a Nikon Lens from US1 Camera. I placed an order on Jan 12th. They charged my credit card immediately and here we are Feb 1st and no product. No reply from them on multiple inquires and no tracking number, no answer when calling and endless hold for customer service. At this point I am not sure if this is a legitimate operation. I may have to order my credit card company to charge this back. I would advise spending a little more and ordering from a know good dealer like B&H photo.  
 
Update: They don't even reply to the Better Business Burro.  
US1 Photo / Camera and what ever other name they may use are nothing but CRIMINALS!!!!!  
 
Complaint ID#: 80063883  
Business Name: US 1 Photo  
 
BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.  
 
BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.  
 
With any complaint, you have the option of pursuing the matter legally.  
 
To pursue your complaint, please contact: State Office of Consumer Protection, 124 Halsey Street, Newark, NJ, 07102, phone:9735046200  
 
If the company has contacted you in the interim, please notify BBB immediately.  
 
 
Sincerely,  
 
Desirea L. Struck  
Operations Assistant  
BBB Complaint Department  
 
 
 

This review was modified by its author, jvpst7, on 3/10/09 4:26 PM.

COST OF CAMERA: Great price, best price on the internet.  
CUSTOMER SERVICE: Friendly and helpful - needed to conact twice.  
SHIPPING TIME (time from purchase to actual shipping): not acceptable - took 4 weeks  
PRODUCT: as described (Sony DSC W 300)  
ADVICE: I would buy again from them but contact them to make sure the camera is in stock.