I placed an order for a placed an order for a EOS 50d with no problems what so ever. Sales people were not pushy like the other companies I have dealt with. the best par was when they upgraded my shipping for getting a 3 year warranty, what other companies do that!!  
 
I would refer this store to all my friends.

I was impressed with US1Photo.com from beginning to end . Prices were great and the site was very intuitive of the information that I needed to see on each page in order to make an informed decision. I called in my order, because I prefer to speak with a live person and they were very professional and knowledgeable. I will definitely be visiting them for any addition products I may need.

NEVER BUY ON THIS SITE!  
My original order was for $1,719 (free shipping). The charge $1,897.93 is not correct. I tried to contact the customer service to try to correct the amount but the experience was terrible. The person allegedly called Jason (since he told me a pack of lies I wouldn't be surprised that this is not his real name) kept me on hold for 45 minutes occasionally picking up the phone and checking if I gave up and hang up. I asked him to connect me with the manager. First he told me that the manager is on the phone and he will call me back. When I asked him the name of the manager he said he doesn't know it. That there are about 10 managers. So I asked him to give at least one name and he again said he didn't know any. Then he said he will put my phone number on the manager's desk and he will call me back. I wondered how he can put a note on somebody's desk without even knowing the name of this person. I didn't want to participate in this circus anymore. And of course nobody called me back which I didn't even expect.  
So I sent them an email notifying that I officially canceled this order. I contacted my credit card that this company is a fraud and asked to reverse the charge. No real company can have such customer service. I cancelled this order according to the company's policy within 48 hours. I placed the order on September 25 Friday. Saturday, Sunday and Monday they were closed. So I contacted you on Tuesday at 11 am your time (8-00 am my time). All this information was given to my credit card bank so they started the investigation. After my email someone called me and said that they will correct the situation and indeed they credited the difference.

I'm new to this review stuff but realize that small companies get bashed for doing wrong yet no love when stuff goes right. US1photo took my order with ease for my Nikon D90 kit and upgraded my shipping at no extra charge. Great job guys keep up the good work!

I was really pleased with the services I recieved here. I spoke with a happy young fellow and he helped me find the exact product that I needed. Thank you for your services.

I had purchased a Nikon cooplpix s60 and the memory card slot was defective i called customer sservice to get it replaced, they were more then happy to help and they were able to exchange my camera within a week. least to say i was jubliant that they were able to help me so quickly.  

I was really impressed with the sales department. They got my order quick, and it was really easy. Also, the tripod I recieved was really sturdy, I'm really glad it came with the camera

I purchased a 4 year extended warranty from them for a canon gl2 camcorder figuring that 1 year later the warranty company they provided me with wouldn't be out of business and I am out all that money. When they sell you a warranty from one company and it goes out of business they need to contact you and send you their new company that supplies their warranties. Not leave you in the dark not realizing that your warranty company went out of business when you actually need to use the warranty.....

hi, i had a magnificant experience with us1camera. I recently purchase nikkon camera and was pretty lost and the vast amount of technology involve in operating these gadgets. Rodney, a costumer service specialist walk me through the entire process and made it seem so simple. He was very professional.

Mixed experience here, but ultimately I received a brand new USA Canon SX20 IS so, for the price I'm good with it.  
 
I did not experience the wait times when inquiring with associates at the shop that other people have expressed and was treated respectfully and got all info I requested.  
 
The only real thing was how long it took. From purchase to delivery was 2.5 weeks. Considering I paid for rush processing on what otherwise would have been a free shipping item this was very disappointing. This is of course after being told that I would be upgraded to rush processing for free when I said I really needed it for an event. Needless to say I did end up paying for the rush and the camera did not arrive in time for my desired event. Very disappointing, but even with getting janked over on the shipping charge, I did receive the free accessory kit, camera and shipping was much less than I would've paid anywhere else.  
 
Ultimately reliable: no.  
Did I have a reasonably good experience: yes.  
 
In US1photo's favor I have been jerked around plenty by big name retailers when paying a premium price, and until people who own companies actually start providing the service they preach I can live with it.

It was very nice speaking with a knowledgeable gentleman regarding digital photography. Excellent service!

My item has not been shipped yet. I ordered it on the 30th and it's the 2nd. I was promised 3-5 day shipping...not sure how that's going to work out.  
I wish I would have looked at the reviews before I ordered from this company and I am very afraid of having a bad experience.  
 
UPDATE***  
I kept in constant contact with the company and was open about my worries. I got my items on time so I am completely relieved!!!! I think if you want to just buy a lens or accessory then you're safer rather than buying a camera. I probably won't use this company again for fear of a bad experience, but they did fine this time around.

This review was modified by its author, l.ponkey, on 10/7/09 12:00 PM.

Update - I had a followup call concerning the issue over the use of an Amex card - currently US1Photo's site is being updated to indicate at this time Amex is not accepted. At this time the order was re-submitted and I am awaiting confirmation of shipment and delivery. Please see a continuation of this sage under Invoice number YAB-449329574

This review was modified by its author, 72kingscc, on 11/6/09 3:04 PM.

this was the first time I dealt with a online store that made me feel like I had been ripped off. I paid for lens and express shipping and handling so I could get it in just days, in didn't come in days, two weeks later. I tried calling their customer service, sells department, only to be put on hold no one would answer emails or the phone calls. what should had been excitement over getting a new lens, just gave me a pit in the bottom of my stomach. I would never buy anything from them again. I did get my len. but the anxiety over everything was awful. Never again.

BEWARE! I ordered a Canon 50D. It's says on the web page USA Model. Click on the wording and TaDa, it's an import from the UK. Received an OPEN box with the warrant card missing and the wall plug had a US adapter on it, take off the adapter and it's a UK plug. Called Canon and according to the serial number is most likely a NON US model. Canon also said that manual should be in English and Spanish for the US model, mine only was in English. Another tip off that it's from the UK. Canon did say that the camera is exactly the same as a US model, just no guarantee of warranty work (if needed). The Free shipping is a joke. Click on the words on the web page and again TaDa, there is a hidden $40 handling charge. I complained and they sent me a free battery (it’s not a canon model but an aftermarket brand). It took about 6 working days for them to ship the item to me. From the day I ordered it took 12 days to show up at my door. If no warranty is not a big deal, them I guess their low price is a bargain, Next time I’m shopping elsewhere. Consider yourself warned.  
 
Update: the camera keeps displaying Error30. Talked to Kyle and according to him I can return it for a full refund. According to him I ONLY pay return shipping and my full amount on my CC will be refunded. I'll keep updated to see if this is true.  
 
Final update (10/5/09): Guess US1 photo reads these reviews. I got a call from US1 on 9/29 stating they received my return and assured me I would get a full refund. They also asked me about my comments above and asked if I would post an update. I said I would as soon as my money has been refunded. True to their word today (10/5) my CC Company confirmed that US1 did refund my money. Today US1 again e-mail me to request I update my review (I was waiting for confirmation from my CC company before issuing a final review). So here it is. My advice is if you have any issues with them, post the concerns and call them. They seem very committed to addressing any issues posted here and seem to want to make thing right with the customers. With that said, please don't call me again US1 photo, I consider the matter closed.

This review was modified by its author, bandit40356, on 10/5/09 10:40 PM.