I bought the new Canon EOS 50D Digital Camera w/ 28-135mm IS Lens from web site for $1220 with free shipping. After couple of weeks company charged my credit card $1390 without my permission. I thought they allready sent the camera thats why they charged, however after few days I called them they told me they are holding my order because they are waiting to hear from me. (If you really need me to confirm you wouldnt charge my card) Anyways I told them they made a mistake with charge because they charge over $150-170. They (Victor) told that because I didint buy any accessories and used Internataional credit card they had to charge me more otherwise they are loosing money with my order. Even they charge $1390 my card they told me I am getting a very good deal. They also thought I was reseller because I bought the same machine before.
I was really disapointed with webside. I really dont know how this side is getting good rating. I also cancelled my other order with this company. I forgot the mention they send me free battery, because I've spend few hours with them. What a compliment !!! DO NOT buy from this webside. Totoally unprofessional and they lie about their prices..
My original order was for $571.90 including shipping. When I placed the order I was asked to submit documents to verify my identity and credit car info. When I sent the documents I was asked to call them. When I called, the guy asked me several questions and clarified if I want any additional battery, charger or memory card. When I said I do not require any, the guy confirmed the order and gave me a confirmation number and said he will be emailing the details. Unfortunately, since three days I did not get any mail. Today I realized I was charged $649.00 although my original order was for $571.90 including shipping. I have emailed them today regarding the matter and I am waiting for the answer. Will come back here with an update as soon as I get it.
UPDATE
Asked a US address for free shipping. Given an address as requested, but no news after that. Now 8 days since the payment also 2 days since giving the US address for free shipping.
UPDATE
At last shipped the camera with no refund.
This review was modified by its author, dheyseeboy, on
10/30/09 1:38 AM.
NEVER BUY ON THIS SITE!
My original order was for $1,719 (free shipping). The charge $1,897.93 is not correct. I tried to contact the customer service to try to correct the amount but the experience was terrible. The person allegedly called Jason (since he told me a pack of lies I wouldn't be surprised that this is not his real name) kept me on hold for 45 minutes occasionally picking up the phone and checking if I gave up and hang up. I asked him to connect me with the manager. First he told me that the manager is on the phone and he will call me back. When I asked him the name of the manager he said he doesn't know it. That there are about 10 managers. So I asked him to give at least one name and he again said he didn't know any. Then he said he will put my phone number on the manager's desk and he will call me back. I wondered how he can put a note on somebody's desk without even knowing the name of this person. I didn't want to participate in this circus anymore. And of course nobody called me back which I didn't even expect.
So I sent them an email notifying that I officially canceled this order. I contacted my credit card that this company is a fraud and asked to reverse the charge. No real company can have such customer service. I cancelled this order according to the company's policy within 48 hours. I placed the order on September 25 Friday. Saturday, Sunday and Monday they were closed. So I contacted you on Tuesday at 11 am your time (8-00 am my time). All this information was given to my credit card bank so they started the investigation. After my email someone called me and said that they will correct the situation and indeed they credited the difference.
this was the first time I dealt with a online store that made me feel like I had been ripped off. I paid for lens and express shipping and handling so I could get it in just days, in didn't come in days, two weeks later. I tried calling their customer service, sells department, only to be put on hold no one would answer emails or the phone calls. what should had been excitement over getting a new lens, just gave me a pit in the bottom of my stomach. I would never buy anything from them again. I did get my len. but the anxiety over everything was awful. Never again.
BEWARE! I ordered a Canon 50D. It's says on the web page USA Model. Click on the wording and TaDa, it's an import from the UK. Received an OPEN box with the warrant card missing and the wall plug had a US adapter on it, take off the adapter and it's a UK plug. Called Canon and according to the serial number is most likely a NON US model. Canon also said that manual should be in English and Spanish for the US model, mine only was in English. Another tip off that it's from the UK. Canon did say that the camera is exactly the same as a US model, just no guarantee of warranty work (if needed). The Free shipping is a joke. Click on the words on the web page and again TaDa, there is a hidden $40 handling charge. I complained and they sent me a free battery (it’s not a canon model but an aftermarket brand). It took about 6 working days for them to ship the item to me. From the day I ordered it took 12 days to show up at my door. If no warranty is not a big deal, them I guess their low price is a bargain, Next time I’m shopping elsewhere. Consider yourself warned.
Update: the camera keeps displaying Error30. Talked to Kyle and according to him I can return it for a full refund. According to him I ONLY pay return shipping and my full amount on my CC will be refunded. I'll keep updated to see if this is true.
Final update (10/5/09): Guess US1 photo reads these reviews. I got a call from US1 on 9/29 stating they received my return and assured me I would get a full refund. They also asked me about my comments above and asked if I would post an update. I said I would as soon as my money has been refunded. True to their word today (10/5) my CC Company confirmed that US1 did refund my money. Today US1 again e-mail me to request I update my review (I was waiting for confirmation from my CC company before issuing a final review). So here it is. My advice is if you have any issues with them, post the concerns and call them. They seem very committed to addressing any issues posted here and seem to want to make thing right with the customers. With that said, please don't call me again US1 photo, I consider the matter closed.
This review was modified by its author, bandit40356, on
10/5/09 10:40 PM.
I ordered a Nikon D700 body only and five days later was told they were unable to process any orders using American Express. They said it would be two weeks before they were able to process American Express cards again. I'm skeptical that this was truthful information.
I ordered the Canon Rebel T1i 19 piece kit and some extras. There were billing issues I was not able to understand so I called US1 Photo. They add items on your bill that were not discussed.Kevin at US1 Photo makes a lot of promisses but never comes through. People do not purchase anything from the company. Customer service is very poor. Buy from a local camera company and run from US1 camera
This review was modified by its author, traxmorganfarm, on
10/10/09 6:33 PM.
I placed an order on the website, after completing the purchase the website said there was a problem with the order and to call in. Upon calling in the sales guy, "Bob", tried to upsell me on some products (not a problem).
He then said ok, you're total now includes insurance for shipping of approximately $50. When I said that I had not agreed to it, he said that was standard policy. I said that there was no mention of insurance at the time of order, nor does their website advise of such policy, he said, i should be happy since their price was so low to begin with.
He said since I was a first time customer that we would reduce the "insurance" if I bought some extra products.
I ultimately canceled my order
This is a fly by night organization. Protect yourself by never making an order.
It is the worse experience ever. The sales guy was forcefully asking me to buy a lot of accessory that I do not need. He became very impatient and rude when I told him that I do not need those things.
I ordered a kit package but received my camera and lens separately, not happy about this.
Customer service guy is also rude and not friendly.
I placed this order with James at us1photo. He was very high pressure and did not respond to my questions about itemized pricing insisting that he could only give me a package price. Now I know why. I was sent the wrong memeory card and was charged $80.00 for a memory card that I can purchase for 10.25 at Reitz. Also I was charged 70.00 for a 3 piece filter kit that is avaiable for 10.75 at Amazon. All in all, I wished to buy a Cannon SLR that they had priced for 650.00 w/ 18mm-55mm lens and a free case and ended up with a $1030.00 bill with a bunch of overpriced accessories. On 7/20/09 I called customer support and spoke with Kevin and tried to remedy problems with order and fully describe my complaint that I was unable to do with James. Kevin explained to me that they list all of their memory cards with a generic part number. So you can't be certain of which memory card your actually buying unless you can get it verified at the time of the order andthis is why I did not receive the card I thought that I was ordering. Kevin also helped completing the part of my order that was missing - all of the promotional packages that were available at the time of placing my order. I later received a call from Kevin after he read my original review on this web site that was less than satisfactory. He said that he wanted to try to make things right with me and refunded $50. Even though I still think that the accessories that I purchased were very expensive and not what I thought that I ordered, Kevin did try to make things better and explain that the salesman that I talked to was new and did not handle the call very well.
This review was modified by its author, Pablo616, on
7/23/09 12:01 PM.
Stay Away from US1 Camera / US1 Photo. Ordered a camera that showed "in stock". Got an e-mail confirmation. Waited several days-nothing. On the fourth business day, (not including the weekend) I get a phone call trying to sell additional pricey items. Was told the item is "out of stock", US1Photo will cancel the order.
Buyer Beware of US1photo.com. I purchased a camcorder on Monday May 18, 2009. Their price was way lower than anything else out there and the camera was listed as "in stock".
During the next four days while I was out of town, they sent me 3-4 emails and left me 3-4 voicemails asking me to contact them. When I did, they said the item was out of stock, and they would have it in about a week. They then tried to sell me extra accessories (which were ridiculously overpriced). I said no thanks and they then tried to sell me a warranty. He offered me a warranty for half price ($300 marked down to $150) because of my delay. I asked him to send me a copy of the warranty info at which time I realized that I could purchase the warranty (a lousy one at that) for $35 elsewhere (i.e.: BuyDig.com).
When I told them I was not interested in their warranty, they told me the camera would not be in for a couple-three weeks and they would phone me. Another words, they were not willing to sell me the camera at the advertised price unless I purchased a rip-off warranty policy or way over priced accessories along with the camcorder.
Don't waste your precious time; read all the reviews and use good judgment. Pay a few more dollars and purchase from a reputable company. Avoid us1photo like the plague.
Very bad service to the client. Such it seems that the people of service had a script on front of their eyes, because they are limited to respond it strictly necessary and they do not provide a valid solution to the problems. I had a failed purchase in this store. Almost 3 days after to have passed all the process of election of my product (a camera Canon 450D) and to have done the process of payment, they tell me that my credit card cannot be accepted and that I should send them copies of my documents, thing that I did immediately, and after other 2 days of wait, they told me that they would not attend to my order because is a forwarding company. This information never appeared at the moment of my order. The truth I doubt that try to buy again here, they are enough disorganized in their processes and information to the buyer.
This review was modified by its author, Ricash, on
5/14/09 11:41 AM.
I was billed twice for this order.(844.92) Ihave continued to ask for a refund. They have continued to say it's on the way.
The last call, April 30, US1Camera stated the are under new ownership and I am screwed.
Went to VISA, to long fron purchase date.
GOOD LUCK!
Stay away from US1 Camera. I ordered a Canon Vixia HV30 MiniDV HDV Camcorder for 549.00 on 04/08/09. I understood because of their posted holiday they would not process until 04/12/ Wrong! Then their website showed it would be 04/17. You cannot contact them via email. Forget calling them I was on hold over 30 minutes on several different occasions and was never able to speak to someone. It was a free shipping deal. They finally called late on 04/17. They kept trying to get me to upgrade to different packages. I insisted no and was beginning to not have a warm and fuzzy feeling. My gut feeling was right about this company. I told them I must have by 04/24 and would pay for UPS 2nd day. They agreed to charge me 20.00 and promised to ship and I would have on 04/23 for sure. Wrong again. It is still not here. Stay away from this bunch. It is the worst experience I have ever had. I should know better and should have google-ed US1 Camera. The red flag would have gone up and I could have avoided all of this. I also cancelled my CC so they would not charge me. Bad company stay away at all expense. Stay with trusted merchants.
This review was modified by its author, whardi, on
4/27/09 6:33 PM.
