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Store Rating and Reviews onlinecarstereo.com

Homepage: http://www.onlinecarstereo.com Shop Now at onlinecarstereo.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 2.73 / 10
Write a Review
Six-Month Reviews: 11
Lifetime Reviews: 63

   


Lifetime Rating: 3.77 / 10
All Stores Avg.: 7.91
6.82 Pricing of Products and Services
2.95 Likelihood of Future Purchases
3.86 Shipping and Packaging
1.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 63 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
5014 Hampton Street  
Vernon, Ca
customer support email:
CustomerService@OnlineCarStereo.Com
phone:
323-319-9116
customer support:
888-615-5663
business hours (est):
9:00am - 6:00pm PST Mon-Fri  
Closed on Weekends  

FAX: 323-583-4076



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 onlinecarstereo.com Customer Reviews
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Reviews 1 - 15 of 15
Very Satisfied
Reviewer: cr250
(read my 2 reviews)
Click Here to See the Profile for cr250

3/19/08 11:22 AM
Ordered Pioneer Premier TS-D801P from onlinecarstereo. Order shipped quickly and they arrived new in box with everything. I do not have an amp just looking for something a little better than stock speakers. The Pioneer speakers are working out well.  
 
Thanks

Very Dissatisfied
Reviewer: Nice people
Click Here to See the Profile for Nice people

3/3/08 4:39 PM
This is the worst I have seen so far for a business. I order two items since feb 21 2007 today is march 3rd and it still has not been shipped. I emailed them got no reply. I tried calling about 6 times no one answered , what kind of customer service is that? They claim they cannot cancel orders by email but how what other way can you reach them? maybe I should fly from Pa to their office to ask a question! Seems like 9 out of 10 people are very disatified with them. DO NOT ORDER FROM THEM!

Very Satisfied
Reviewer: JEDWARDS0051
Click Here to See the Profile for JEDWARDS0051

2/7/08 3:03 AM
Ordered 1 Alpine Type R 12" subwoofer so far, and also have another in the mail right now. The order was shipped on Feb. 4th and I received it on the 5th as promised. Order was brand new in the box and came with the Alpine warranty. Nothing to complain about as of yet.

This review was modified by its author, JEDWARDS0051, on 2/7/08 3:09 AM.

Very Dissatisfied
Reviewer: roylizchar
Click Here to See the Profile for roylizchar

11/30/07 2:43 PM
Warning do not order from Onlinecarstereo, for starters, I ordered a kenwood KAC-9103D amp and a AUDIOBAHN AW1205N it took them 5 days just to email to tell me i had to clear a credit card issue, secondly its now the 29 of nov and after all this time the audiobahn was on back order for about 1 1/2 weeks as i checked my status they took and removed the order without even contacting me my order just disappeared, so I went over to thediscountmall and found my product cheaper and showed me a in-stock status.  
So for everyones sake DO NOT ORDER FROM ONLINECARSTEREO, and also the customer service personal are EXTREMELY RUDE!!!

This review was modified by its author, roylizchar, on 11/30/07 2:48 PM.

Very Dissatisfied
Reviewer: Gypsy_tech
Click Here to See the Profile for Gypsy_tech

9/20/07 3:37 PM
The speakers were advertised as 4-way when they were 3-way and as having a 93 db sensitivity rating when they only had a 90 db sensitivity. Don't do business with them unless you really know what you are getting. Very poor return policy as well. Any company that won’t take back speakers after installation even if defective has something to hide. I can understand not taking back damaged speakers but you really can’t tell if a base speaker works until it is properly mounted.

Very Satisfied
Reviewer: rlwidman
(read my 7 reviews)
Click Here to See the Profile for rlwidman

8/22/07 7:44 PM
Excellent pricing, fast service. Sent an email telling me to notify my bank that I was using a different shipping address, then processed the order when I told them the bank knew I always shipped to that address.  
No gimmicks. Best price and free shipping as order was over $99. Order was received in a week in perfect condition.

Very Dissatisfied
Reviewer: dodgeman340
Click Here to See the Profile for dodgeman340

8/13/07 9:42 PM
Buy your electronics elsewhere! These people are awful. I ordered a Panasonic CD/MP3 player as a gift. The website showed the model I wanted as in stock, and I received an email verifying the order. Apparently they were out of the model I ordered, even though the website still show the model in stock three weeks later. Without contacting me, they sent a completely different model without the features I needed. The first rep I spoke to questioned my NEED for these features (aux input for MP3 player and no flip-face because it would hit the standard-shift lever when open). He would not let me return the unit. On the next call I was relieved to hear a different rep agree that it was not right for them to ask me to keep a stereo that I did not order. He called the shipper to pick it up and promised a full credit to my account. Several days later I got another email saying they would keep $24 in fees (for their mistake!) I called again only to have a rude jerk tell me I was lying about my reason for returning the stereo. I had even offered to pick another model if they would only give back the $24 in credit. Barely speaking English he garbled some more insults at me and hung up. This place does not deserve to be in business. Maybe you can be one of the lucky ones who can get his stereo order from onlinecarstereo.com without any problems. But, in my opinion it is not worth the risk. From now on I will gladly pay a few dollars more and buy from a reputable company. The customer service reps at onlinecarstereo are belligerent people and the companies business policies are questionable at best. This place won't be around very long.

Very Dissatisfied
Reviewer: Waggs74
Click Here to See the Profile for Waggs74

3/18/07 8:03 PM
This was the second "attempted" purchase from onlinecarstereo.com. The first purchase i made was on the weekend and noticed that it had not shipped yet by the time wednesday called around. So they said it was on backorder which they failed to notify me. So i had a customer service REP cancel my order and i ordered a different amplifier. I called the next day and they said that was on backorder as well. If the website can't even mark when a product is on backorder on the site they don't deserve my business.

Very Satisfied
Reviewer: gibsonjason1
(read my 6 reviews)
Click Here to See the Profile for gibsonjason1

2/9/07 7:21 AM
Order was delivered on time, and products were what I ordered. Will order here again.

Very Dissatisfied
Reviewer: thronbocaj
Click Here to See the Profile for thronbocaj

2/8/07 6:13 PM
The website looks real proffesional but these people suck. I called to cancel my order after it taking my order to long to ship, and after reading the reviews on this site. The person I talked to on the phone was very rude. Avoid ordering from these people and go with another website like woofersetc.com and no I do not work for them.

Very Dissatisfied
Reviewer: Harborbreeze
Click Here to See the Profile for Harborbreeze

1/3/07 12:59 PM
These guys are the most dishonest bunch I ever ran across on the internet.  
Ordered subs on the 17th. They sent me a email with a tracking number stating the subs were shipped on the 19th.  
UPS indicated that billing info received, BUT NOTHING WAS EVER SENT!!! Customer service acted confused and promised a call back. That was 10 days ago. I had to file a chargeback to get my money back.  
These people are scam artists and if you order from them you deserve everything that you get.  
I hope someone puts them out of business.

Very Dissatisfied
Reviewer: pcmcobra
(read my 6 reviews)
Click Here to See the Profile for pcmcobra

9/28/06 8:09 PM
Purchased items online 9/24, called on 9/26 to see when items will ship, lady on customer support line said my oreder is shipping out "today(9/26)".  
Called back on 9/28, lady told me itmes were backordered, I asked to cancel my order, she said,:your order will be cancelled and you will get an email", and she hung up on me.  
Poor customer service. Will never order from this company again.

Very Satisfied
Reviewer: coneyislandpilot
(read my 4 reviews)
Click Here to See the Profile for coneyislandpilot

8/30/06 11:33 PM
I've ordered from them on two occasions, and have had no problems. Once a Panasonic deck, and some infinity kappa speakers. Both times were shipped promptly and as advertised. Would buy from again.

Very Satisfied
Reviewer: denydog
(read my 8 reviews)
Click Here to See the Profile for denydog

4/29/06 1:05 AM
Bought Infinity Basslink. Very good price, delivered as promised. Very well packaged. Great experience overall.

Very Satisfied
Reviewer: cook_ray_jr
Click Here to See the Profile for cook_ray_jr

11/29/04 7:36 PM
I am very happy with this company. The website is very easy to use and everything is clear. Fast and free delivery (you can not beat that), I ordered my item on Nov. 23 and got it on the 25th. Overall I had a good experince and will continue to shop with onlinecarstereo, good and reliable website.

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