I ordered an Onkyo TX-707 receiver a couple of months ago from 6ave.com - I received a phone call and an email saying that the product had been oversold, and I would have to wait 3-5 weeks for the order to be fulfilled. I never heard anything from them after this email.
When I followed up with them (twice), I received nothing more than a cursory "We have oversold this item, we will let you know when it is available".
Yesterday, I finally received an email saying that the order had been cancelled, with no explanation of why or how. When I sent an email asking why the order had been cancelled, I was told (directly quoting the email):
" Thanks for your e-mail. We sincerely apologize but we had to cancel the order because this item is not longer available and we won’t be able to fulfill the order. Thanks."
This is despite the fact that the item in question is available from several other online retailers, albeit at a higher price.
I will never shop at 6ave.com again - the terrible customer service and the refusal to honor an order was appalling. I recommend that no one ever shop there.