We have not had a good experiece with 6th Ave. A Toshiba LCD TV was advertised on their web site to ship on Black Friday (the day I ordered it), but two weeks later has not shipped and 6th Ave can't provide a promise date. Also, 6th Ave does not respond to customer service emails requesting status and their chat sessions are not useful - frustrating. I've included the dialog from my second chat session below.  
 
Chat session dialog:  
Please wait for a site operator to respond  
 
[took 20 min to get a response]  
 
You are now chatting with 'Frantz Ext. 8620'  
 
Carl: What is the status of order L84091? We expected that it would ship NLT last Monday [a week ago] - based on your web site. We have sent a couple of emails, but no response. I chatted with an associate Wednesday [7 days ago] and they said the order would ship on Friday and that we would get an email. Nothing received...  
 
Frantz Ext. 8620: Out of stock at this time. Hopefully they'll be hetre next week.  
 
Carl: how long have they been out of stock?  
 
Frantz Ext. 8620: I can not recall right now.  
 
Carl: we placed the order 1.5 weeks ago  
 
Carl: we were told last wednesday that our order would ship this past friday  
 
Carl: [very long delay] hello?  
 
Frantz Ext. 8620: They did not arrive to our warehouse yet. Maybe we werte expecting them on Friday.  
 
Carl: do you have a promise date from Toshiba (or your distributor)?  
 
Frantz Ext. 8620: Call Customer Service @ 877-684-2831 and maybe they have more info.  
 
Carl: can I cancel my order now?  
 
Frantz Ext. 8620: We do not control when the manufacturer ships them.  
 
Carl: When I placed the order, the web site said that it would ship the same day and then I was told that it would ship this past Friday.  
 
Frantz Ext. 8620: CS will cancell your order for you.  
 
Carl: you can't?  
 
Frantz Ext. 8620: No, but they can.  
 
Carl: Aren't you customer service  
 
Carl: And why weren't my two emails to customer service responded to?  
 
Frantz Ext. 8620: No sir.  
 
Carl: What are you?  
 
Frantz Ext. 8620: Sales, call CS now.  
 
Carl: sorry - but you and and the other fellow I chatted with haven't been very effective in a sales role.  
 
[no response]  
 
I also sent a copy of this dialog to customer service and have not received a response (typical). I'll avoid this seller in the future.  

This review was modified by its author, plano, on 12/11/08 10:32 AM.

Terrible! I purchased a Monster cable and what they sent me was a slit opened package, obviously opened or used, instructions just stuffed back in at random. I contacted 6ave and notified them, no response. So, I don't know if this cable was used, if it even works. I haven't taken it out of the package yet.

Ordered a camera through Amazon 7 days before Thanksgiving, but didn't get any information about my order after 8 days. Emailed customer service, and got this information:we are currently waiting for unit to arrive from one of our physical retail store, therefore this order will approximately take about 7-10 business days to ship out. But I did find 6 ave said they have the camera in stock and will ship in 1-2 days on buy.com during Thanksgiving. I don't trust them so I just cancelled the order. I don't know why they didn't ship my order while they say they have it in stock on a different website.

Ordered a Panasonic DMP-BD35K Blu-Ray DVD player from 6th Ave on a Saturday and one day later, a lower price appeared at Sears.com. When I contacted them via e-mail, response time was very quick and even though the item had already sold out at Sears.com, they, as a courtesy, price-matched the price anyway. Very good interaction for my first time purchasing from Sixth Ave!

I've ordered several big-ticket items from these guys over the last couple weeks, from Denon receivers to 46" LCD TVs, and I must say that for the most part, I'm impressed.  
 
In general, orders ship out the next day (although I've had some ship out both the SAME day, and some that took 3 days). Customer service is usually pretty helpful, and there isn't usually a wait to contact them by phone.  
 
The items arrive brand new and in perfect condition. Shipping is usually free, and FAST, particularly if you're in the North East, which is where they're located (NJ/NY)! I had a TV delivered within TWO days using free ground shipping! This blessing can also be a curse if you live in either state, since they charge sales tax there.  
 
One little pet peeve I have with them is that if you're not shipping to your billing address, you need to add that address to your credit card, or fax a letter with your driver's license and back of CC with instructions to ship to the address. A real pain in the behind, but other than that, a most pleasurable experience.  
 
I'd never really heard about Sixth Avenue prior to the last couple weeks, but now, I'm glad I have. With their very competitive pricing, free and fast shipping, and good customer care, I feel like I'll be shopping there a lot more often.

Ordered a 37" Samsung LCD on Sunday (at a decent price), order was processed and shipped Monday; I received it Thursday (I think that is great service)! Product was fresh stock (Aug manufacture date).  
Within 30 days I notice a big price drop. Call them up, minimal hold time for customer service, they verify my order, order date, and price difference. Refund shows up on my CC 4 days later (1 day was a holiday), I couldn't be happier.  

Purchased a Dual HD Radio Head unit for my car. Came in good condition and worked. Wish they didn't take so long to process the order, shipping takes a while if you choose free ground. But the price was good so you can't have it all I guess.

Purchased a Canon 50D camera from 6th Ave Electronics through Amazon - no attempt to upsell - Camera arrived as promised via 2nd day DHL service on Oct 15th. Very satisfied with service.

NEVER AGAIN!! I bought a Denon 2808ci and it was DEAD ON ARRIVAL. I have a professional installer here that will be leaving in four days AND THEY WOULDNT EVEN CHIP IN FOR NEXT DAY SHIPPING!!!! CRAP SERVICE!

Very poor service. Very manipulative and deceiving when discussing the warranty. Warranty was not as sold! Customer service was of no help. $600 for TV/DVD out the window as it broke within a few months.

This review was modified by its author, poorservice10, on 9/12/08 8:31 PM.

Ordered the Bose In-Ear headphones from these guys on 8/16/08 through Amazon.com's website. Couldn't resist as they were $10 cheaper going through Amazon's site then going directly through their site.  
 
Got the free super saving shipping and received them today by DHL!!  
 
I checked them on resellerratings.com before my purchase and was not disappointed in the least.  
 
Very happy...would highly recommend them.  
 
Jason

I ordered the TV on 7/22, and the website listed 1-3days processing time. However after calling 3 days later when I didn't get a shipment notification, they said that it was on backorder from the factory. This fact was still not updated on their website for another week. I finally received the TV on 8/8.  
 
On the positive side, they didn't charge my card until the item actually shipped.

Fantastic service! I ordered a 46in Samsung LCD and a Denon AVR3808CI receiver. Dave Schonfeld took my order oferring advise and the lowest prices I could find anywhere on the internet. Delivery was within one week and all components work great. I was a little uneasy about ordering an LCD through the internet but Dave assured me it would arrive and it did. I tell all my friends to order from 6th Ave now. Thanks Dave.

AMAZING SERVICE AND THE BEST PRICES AROUND!!!  
QUICK DELIVERY AND SPECTACULAR SERVICE!!  
I WILL DEFINITELY SHOP HERE AGAIN!!

I was extremely impressed with the way I was treated. I told David what I was looking for and he immediately gave me a number of options in a realistic price range. I placed my order and received my order right away and am extremely satisfied with the service.