I placed my order with 6th Ave over the phone rather than online. I had called with some general questions, the representative was very helpful and also explained that they were currently updating their computer and email system... I figured it was easiest to complete the order with him on the phone since we were halfway through the process anyway. Shipping was very fast in a well-packaged box (I live in CT, so it didn't have too far to travel at least). I had to do an exchange due to a screen defect on the TV I bought; it was effortless- they emailed me a return shipping label, I re-packed everything the same way it arrived, and I had my replacement one week later. The price was fair, there was no hassle, and their staff/employees seem very capable.