I purchased, and had installed a Kenwood touchscreen in dash GPS/DVD/Stereo at 6th ave in June. When purchasing the items they offered me an extended warranty, which I never usually buy, but they explained, that in this case, if there's ever an issue they'll put a new unit in, and save me a lot of headache in the process. So I paid the 100.00 for the extended 3 yr warranty (all told about 1600.00 setup). It's november and the unit stop producing sound. I brought it to 6th ave and they told me it's not wiring or anything, but the head unit is defective. Ok, so I asked them to put a new one in. Their response was NO. They have to send the old unit to Kenwood, and wait for 4-6 weeks until they can refurbish it. I explained and showed my receipt that I purchased their 3 year replacement warranty. Still NO. So now my car has a gaping hole in the center dash with wires hanging out of it, and I have no stereo or GPS for 4-6 weeks. I called corporate to see if I can get this handled correctly, but was only able to leave a message. I'm waiting on their reply, hoping they will honor their extended warranty...