I purchased a luggage item from eBags on Jan. 18, 2009. Received order confirmation, with expected delivery on Jan. 21, 2009. I subsequently sent an email asking them to price match to a competitor's website. I received an email on Jan. 19 in the morning saying that eBags will price match and send me a credit. Late in the afternoon, received another email from eBags saying that they are canceling order. I believe that their so-called price match policy is a fraud. I sent them an email stating that but have not received a response.

Update 12/23/08. I should have read the reviews here before trusting this company with an important order. Ebags sent the wrong item (a photo bag 1/3rd the size and almost 40% cheaper in MSRP than the one I ordered) but my credit card was charged a higher amount. This is highly unsatisfactory as I need this item by Christmas. Of course, they no longer sell the item that I ordered, and everywhere else the price has already gone up, so I'm out of luck. They offered a refund which obviously isn't going to help and is a giant hassle, especially considering they no longer carry the item I ordered. Read the reviews from around Christmas time on this site and you'll notice that there is a consistent pattern of this sort of practice by this company and their customer service department. Multiple other posts show that they ship the wrong item, especially when there is a good price involved. I'm sticking with Amazon from now on; I don't have the energy (or time) to waste worrying and checking after a company because I can't trust them to send me what I paid for. I need to be able to trust a company when it comes to giving out my credit card information and consistently getting what I pay for. This has turned into a giant hassle and even bigger waste of time that potential customers should be aware of. Buyer beware.  
 
Note: I pride myself in being an objective reviewer and will post about any positive experiences (as noted below), but there is nothing positive about my experience, unfortunately.  
 
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Note: see above. Ebags customer service agent Smith on the live chat service was very patient and helpful in obtaining an answer to my price match question. The agent stayed on the chat through my checkout process and answered questions along the way. Very patient and not pushy. Immediately credited my %110 price match. Overall a great experience. I got a good deal on a photo bag that just came out. Free returns too if I don't like it. What more can I ask for? Thanks ebags.

This review was modified by its author, ReviewerMD, on 12/24/08 12:22 AM.

Awesome store.. got a free water bottle with purchase, and they price matched to another online retailer with 110% paid back via Paypal. Will buy again.

Very slow order processing time. Had to pay additional for 2nd day air but item will take a week before it even ships. Customer service only available by 800 phone....attempted to email and did not rec'v a reply back.

Ebags is an opt-out junk mailer, with a bait-and-switch privacy policy, thus they cannot be trusted with your personal account information, which they may misuse for marketing purposes you did not authorize.  
 
The specific example this time is TV Guide. Apparently, after unchecking the box on the order form, indicating my preference that my personal account information not be used for marketing purposes, by email or other means, customers are then expected to opt out yet again, or their personal account information will still be shared with outside companies, for marketing purposes (in this case, a free trial subscription to a magazine).  
 
Where do they indicate this second opt-out? When you receive an order confirmation, scroll all the way to the bottom. There’s an asterisk, and some fine print, indicating, “Your paid order includes a 13 issue subscription to T.V. Guide,” along with the steps one has to take to prevent this from happening.  
 
In my mind, I’ve already indicated my marketing preferences, on the first order form, so I’m no longer scrutinizing the fine print and disclaimers. I probably opened that order confirmation email five or six times, without even scrolling down that far.  
 
Three weeks later, I find a TV Guide magazine in my mailbox. It’s got my name and address on it, and I have no idea where the hell it came from. I know for certain I didn’t subscribe to it. I don’t even watch TV.  
 
So now, suddenly, I need to find out how payment was made on it, to make sure I didn’t get scammed. I needed to be certain magazine subscriptions haven’t been put on my credit card or something.  
 
I ended up wasting an hour doing this. I called TV Guide, they say they got the order from Magazines.com. I call Magazines.com, and they say they got the order --in my name --from friggin’ Ebags.  
 
I spoke to a manager at Ebags, and explained the problem. First, that I did not make any mistake filling in their order form, and would have expressed my marketing preference clearly on that form. Secondly, that any personal information I provided to them was for the sole purpose of placing an order with their company, and that anything else amounts to a misuse of that private information.  
 
The manager I spoke to on the phone told me, basically, that the situation was entirely my fault because I “didn’t opt out properly.” I kid you not.  
 
Any company that attempts to hide a second additional “opt-out,” that you must find or they will automatically share your private account information with outside companies, is acting in bad faith, and cannot be trusted. I won’t do business with them again.

My experience was great I ordered the bag on the 15th and it got there on the 17th. I payed a total of 12.42 for a messenger bag they had on special. I did not pay extra for overnight or 2nd day service but none the less from oder date to arrival date was two days. The quality of the bag was nice and from my experience I would surely order from them again.

I had a similar to user: davemon's experience. I ordered a snowboard bag + backpack combo. I recieved my confirmation then the next day I received a notice stating that my order cancellation was a success. I replied to the e-mail to them stating that I never cancelled and I will want my order. They replied stating that they cannot give me my order and that the items I wanted were sold out. I replied requesting a raincheck since it was an very good deal, but I have not received a reply for them. It has been 2 weeks since my last e-mail. I highly suggest staying away from this site.

I purchased a Sumdex Powerbrief case from ebags on Sunday and had it in my possesion on Friday, they provided me with a tracking number and I was able to track my shippment. I am very satisfied with the deal and product I received, it came shipped in a well protected box and everything was in excellent condition. I would definately purchase from ebags again.