This review was modified by its author, savagedriver, on 8/13/09 1:54 PM.

Order on 6/24... say ETA 6/29... 6/30 comes and no bag and no tracking number, contacted customer service and they assure me the bag is on the way and look for tracking # in 1-2 days  
 
7/1 try to find tracking number.... entire order disappear! no note or anything can't even find it in order history  
 
contact customer service and and was inform the order been cancel! refused to subsitute for the none clearance version(different color) of the SAME ITEM, no compensation offer.  
 
Did i mention no email from ebags that my order been cancel either?  
 
NOW I DON"T HAVE A BAG FOR MY VACATION WHICH I WAS COUNTING ON FROM THIS ORDER!!!  
Take them 5 freaking business day to cancel my order and now i don't have enough time to buy another bag for my trip

We ordered a bag from here and it took over 2 days for them to notify us that the order was cancelled because it is not in stock. They said they were notified by the company that the item was not available, but if you go that company's website and several other sites the item is available. I tried calling twice to customer service and was disconnected without even being able to talk to someone. I chatted with a customer service rep that gave me a discount code for 25% one item which is the discount code i used to place my original order. I asked for an explanation for why they are selling items that they do not have in stock and was not given an answer. They are rude and not helpful and not trustworthy.  

This review was modified by its author, chicky4, on 7/5/09 8:05 PM.

Less then one year the wheel blew out! Called to get another one... Out of stock for 2 months. No warrantee service for 3 months! Poor Service!!!

Do not buy from eBags. They are a big rip-off outfit. Zappos.com actually has a better selection, free shipping, and unequaled customer service. I had a $25 reward certificate from E-Rewards to use at eBags, with an order of at least $75. I ordered 2 bags, one for 49.95 and one for 39.95. The more expensive bag was not as it was described on the website - the measurements were much smaller, so I contacted them about returning it. I used the link on the website to do an exchange, and actually wanted to exchange it for a bag that was the same price. Instead of doing an exchange, when they received the return, they sent an email saying they were submitting a credit card credit for $36.06, which was the price of the bag minus the portion of the $25.00 rewards certificate that was attributed to this bag. Then they offered me a 10% discount on my replacement order, and free shipping. So the "exchange" bag will cost me $44.95 instead of the $36.06 they refunded. So I lost about $8.00 worth of my rewards certificate. I have exchanged several emails with them, and they refuse to budge. I will not EVER order from them again.

I ordered the UnXpected Laptop Backpack (titanium color) during their 20% off President's Day Sale. Paid less than $50 including S&H. Bag arrived promptly and is even better quality than I thought it would be.

I purchased a luggage item from eBags on Jan. 18, 2009. Received order confirmation, with expected delivery on Jan. 21, 2009. I subsequently sent an email asking them to price match to a competitor's website. I received an email on Jan. 19 in the morning saying that eBags will price match and send me a credit. Late in the afternoon, received another email from eBags saying that they are canceling order. I believe that their so-called price match policy is a fraud. I sent them an email stating that but have not received a response.

Was told I had a valid price match from online customer service so I went ahead and purchased the bag. The next day eBags then decides to pull the item from their website and cancel my order instead of honoring the price match. The bag will magically appear again as soon as the website I price matched too runs out of stock. Pricematch policy is a complete joke.

Update 12/23/08. I should have read the reviews here before trusting this company with an important order. Ebags sent the wrong item (a photo bag 1/3rd the size and almost 40% cheaper in MSRP than the one I ordered) but my credit card was charged a higher amount. This is highly unsatisfactory as I need this item by Christmas. Of course, they no longer sell the item that I ordered, and everywhere else the price has already gone up, so I'm out of luck. They offered a refund which obviously isn't going to help and is a giant hassle, especially considering they no longer carry the item I ordered. Read the reviews from around Christmas time on this site and you'll notice that there is a consistent pattern of this sort of practice by this company and their customer service department. Multiple other posts show that they ship the wrong item, especially when there is a good price involved. I'm sticking with Amazon from now on; I don't have the energy (or time) to waste worrying and checking after a company because I can't trust them to send me what I paid for. I need to be able to trust a company when it comes to giving out my credit card information and consistently getting what I pay for. This has turned into a giant hassle and even bigger waste of time that potential customers should be aware of. Buyer beware.  
 
Note: I pride myself in being an objective reviewer and will post about any positive experiences (as noted below), but there is nothing positive about my experience, unfortunately.  
 
-------------  
Note: see above. Ebags customer service agent Smith on the live chat service was very patient and helpful in obtaining an answer to my price match question. The agent stayed on the chat through my checkout process and answered questions along the way. Very patient and not pushy. Immediately credited my %110 price match. Overall a great experience. I got a good deal on a photo bag that just came out. Free returns too if I don't like it. What more can I ask for? Thanks ebags.

This review was modified by its author, ReviewerMD, on 12/24/08 12:22 AM.

I've been buying from ebags for about 2 years. I've made about 10-12 purchases. I love ebags. While in truth the shipping may be slow they've always been responsive to any concerns I've had. They sell a wide range of bags and I've always found what I'm looking for.  
 
First thing anyone ordering from ebags.com needs to know is that in most instances you will be buying from ebags, but the product will ship from the supplier or, very unusually, another retailer. What this means to you is that sometimes shipping can be a little slow, but other times it can be lightening fast. IF you can reconcile yourself to this fact ebags is terrific.  
 
I disagree with an earlier reviewer I don't find their prices any higher than other retailers. I've only been able to beat them once, and I did get the coupon for the 110% difference. They give you 20% off your next order for reviewing you purchase which encourages people to review, and helps make your next purchase (barring a rather long list of name brands) even more reasonable.  
 
Overall, despite some quirks ebags has been a good shopping experience for me. I will buy again. and again, and again....

This review was modified by its author, spcycwgrl, on 10/25/08 1:10 PM.

Bought a Crumpler bag from this website. I ended up sending it in for a refund. Refund process was really easy and quick. Received updates for my refund and got the money credited into my account quickly. They even pay for return shipping.

I am writing this review to warn potential ebags shoppers of their price match policy. Ebags is potentially good to price match to due to their excessively high prices so you tend to get a decent amount back if you work out a 110% refund on the difference. I would not make a standard purchase at their store as their prices have a strong tendency to be higher than other places.  
 
The price matches are done after the fact by submitting an online form. It takes them a couple of days to verify the match, and then they refund the difference based on the pre-tax, pre-shipping amount - the cost of the item on the competitor's site. Because of this, your match can be a lot smaller than what you expected.  
 
You may find that it makes more sense to simply place the order on the competitor's site than ebags due to the processing time or the final amount being simply more expensive as sales tax is about 7-8% + shipping can often work out to exceed the 10% difference you would receive back.  
 
That said, here are a few other comments. Their call center and live chat center are very fast to answer, but very slow to return calls. They have a free shipping return policy which is always a huge plus when shopping online, and I may comment on that once I have tried it.  
 
Overall, I see little reason to actually make purchases from them. I would browse their site for information as it has pictures and reviews, but I would always cross-reference google shopping or price grabber, and I believe you will most likely find a lower price elsewhere and also not pay the cost of tax.  
 
There is a reason why they have a very mediocre lifetime rating on this site, and I hope I have provided a detailed perspective.

Ordered two bags. Delsey suitcase at a decent sale price and a Samsonite suitcase at very low closeout price. Free shipping. Delsey arrived in under a week, Samsonite arrived about a week later. Items arrived in perfect shape. Returned the Samsonite because it was too big, took advantage of free return shipping. No problems, great experience, would buy again.

I ordered a laptop case on Feb 26. Received it the 29th in new/great condition. Excellent quality product, good/fast communication to verify order and inform me of shipping. Easy to find what I need on their website. Will order again!

Ordered two backpacks on the 19th, shipped on the 21st and arrived on the 25th in new and great condition. I previously canceled an order using their form that was available. Notice of cancellation arrived in an hour as promised with no charge on my card. I was able to call customer service who was able to answer my questions easily. I will order again when the price is right.