USELESS!  
 
I waited 4 weeks for a pair of prescription glasses. After 2 weeks they advised that the glasses were not in stock and suggested that I choose another pair. I said I would wait; they advised that the glasses would arrive in another 10 days.  
 
10 days later a pair of glasses - a different model, wrong colour and wrong prescription lenses arrived. I attempted to telephone the company number in Australia - the call was transferred to Hong Kong where a grumpy customer service female told me that maybe I ordered the wrong glasses and that I would have to return the glasses at my own expense.  
 
I emailed my issues; I chatted to their online live-chat customer service person and received the same responses. I then telephoned the courier company and asked them how much it would cost me to return the glasses to Hong Kong (although VisionDirect uses an address in Australia - they do not accept returns at that address....go figure). The charming customer service person at the courier company told me that VisionDirect should be offering to have the wrong glasses returned and send new ones out - and she also sent VisionDirect an email with Cc: to me, stating this.  
 
VisionDirect Customer "Service" then condescended to reply to my email by telling me to send a photo of the glasses I had received, plus box, plus packaging - as well as a copy of my original invoice/email order.  
 
I returned the glasses to VisionDirect; it took them 8 business days to organise collection from the courier company of their choice.  
 
They advised me that they would refund my money when they had received the glasses. By this time 9 weeks had passed. I requested a refund from my credit card company - and when I spoke to the bank's fraud department and put in a fraudulent-seller claim I was finally refunded my money after 3 months.  
 
Don't go there.  
 
There is no customer service...they do not understand the concept....they are rude  
 
They have a "company" websites all over the place that purport to be in the country of the buyers, but they are in Hong Kong.  
 
The happy-customer reviews and compliments on their websites are bogus.  
 
You would probably have a better chance of finding an iceblock in hell before you receive what you order from this company.  
 

Do not order from these folks. I ordered my contacts and sent my rx. No response and no activity on my credit card. I emailed them requesting information as to whether or not my order was being sent. After no reply I canceled (glad the cancel order function worked!) I ended up ordering from brandnamecontacts.com (who contacted me immediately about my rx and even sent me email confirmation that my lens were sent).

After doing business with this company,the last online order I made, my credit card number was stolen. I don't recommend using this site at all, unless you want to go through the horrible process of having your debit/credit card number unprotected and used. It is not worth it.  

Disappointing service. Called after not getting proclear toric lenses after 2 weeks and was told they were waiting for delivery from manufacturer. Called a week later and learned that they were on backorder. They couldn't explain why I hadn't been contacted. Customer serivce rep said they had some of the order but they couldn't ship a partial order. Frustratingly poor ability to meet the customer's needs. Don't order from them unless you have lots of time before you need the lenses.....

VisionDirect totally dropped the ball. Their customer service is frustrating and far from reliable.  
 
I needed my order rushed (and ordered 3 day shipping). I emailed the address they told me to contact and never received a human reply. I called and they said if I had contacted them earlier they would have been able to help. I do not recommend this company at all.

This is my second time ordering from Vision Direct and they have been great. They have the best prices and you can always find a coupon online. Shipping has also been timely. I would recommend this company.

Everything about this transaction went smoothly. Phone support was excellent, email confirmation was quick, and the order arrived in 4 days, postage-free.

ABSOLUTELY EXCELLENT SHIPPED fast well it was overnight but the CS was excellent answered all my questions and when there was a shipping address error they notified me immediately and accomadated everything. BYE BYE 1800. my proclear contacts were 20 dollars cheaper! than 1800. thats 40 in savings (need 2 boxes) and free shipping on 99 over. thank you VD

This review was modified by its author, john.woo, on 7/13/08 1:49 AM.

Nothing but good things to say about this contact lens site. My first order for Toric lenses came in a week flat! Previously, I had had some bad experiences with ordering contact lenses o line, (took two months once with a now-defunct seller) but I'll shop here again.

I would not recommend this store to anyone. The site showed "free shipping on any order with no minimun purchase", I didn't show the shipping fee until I press "Place order", and the receipt showed shipping fee of $6.99. Yet processing fee for $1.95  
 
I tried to cancel the order and it didnt let me cancel. I called customer service 800 numbers and waited for 30 mins and noone answered the phone.

I usually order through 800-CONTACTS, where I've had great customer experiences. Here, it's a different story.  
 
After being repeatedly told that my contacts should ship "today, tomorrow at the latest," it's now 8 business days and 10 days since I placed my order and all they can tell me is, "they should ship any day now."  
 
Customer service reps are either ill-informed, don't care, or less than intelligent. No one seems able to tell me more than the web site does, which is basically nothing.  
 
Do yourself a favor, pay the extra $10 or so and order from your doctor or 800-CONTACTS.

My first order was in 2004. I ordered 7 more times from them. They have great customer service. Usually they send the items at the same day. They even reshipped one of my order that lost. I don't mention the great price. I will definitely to continue ordering from this company again.

Excellent experience. They were the cheapest prices on the lenses I needed, they obtained prescription verification quickly, and were shipped quickly as well. Couldn't be more pleased.

I think Vision Direct is an incredible company. They have excellent pricing and great customer service. I have been a customer for years and order my lenses from them 3x a year. I've never had a problem in my history with them as far as any backorders or screw ups with delivery. I would recommend them to anybody and will continue to purchase contacts with them.

I have used VisionDirect for about 3 years now. I am very pleased with both their service and prices. I recommend to all my friends.