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Store Rating and Reviews Sundial Micro, Inc.

Homepage: http://www.sundialmicro.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.17 / 10
Six-Month Reviews: 9
Lifetime Reviews: 273
   
Lifetime Rating: 9.84 / 10 All Stores Avg.: 8.03
7.81 Pricing of Products and Services
8.06 Likelihood of Future Purchases
8.61 Shipping and Packaging
9.06 Customer Service
6.25 Return or Replacement
Show Reviews Read all 273 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
9330 7th Street, Unit D  
Rancho Cucamonga, CA 91730
customer support email:
tech@sundialmicro.com
phone:
909-987-8669
customer support:
909-987-8669
business hours (est):
Monday-Friday, 9:00AM to 5:30PM PST.

FAX: 909-987-8609


 Sundial Micro, Inc. Customer Reviews - Page 8
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Very Satisfied
Reviewer: Trucker61 (3)
User Rating: 
Click Here to See the Profile for Trucker61

10/7/05 5:14 PM
This was my first experience with SDM and I must report that it was a very good one. I live on the east coast and called before their store hours and left a message, which was promptly returned. All E mails were answered quickly and politely. SDM was the only E-Tailer to have the CoolerMaster Stacker 810 and they wasted no time in shipping it once the order was placed.  
 
Overall I am extremely happy with their service and level of professionalism, they will definitely have a repeat customer who will recomend them whenever possible.

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Very Satisfied
Reviewer: zerobox (1)
Click Here to See the Profile for zerobox

9/23/05 2:32 PM
This is the 1st time using this store. I was impressed when I called and a live person answered and promptly emailed me back for a product they checked on. Made an order late afternoon and received the items the next day. The shipping rates were very fair. They were the only ones that carried a full line of Silverstone products. Sundial Micro has just earned a lifetime customer and many referrals to all my computer friends. They get a 5 out of 5 stars*****!!!

Very Satisfied
Reviewer: zoso999 (2)
Click Here to See the Profile for zoso999

9/9/05 6:42 AM
I ordered from them because they were the ONLY  
ones who had the black windowed side panel I was  
looking for for a CoolerMaster Stacker. Overall  
I had no problems, but, they do appearently use  
an overseas agency to take their orders which I  
absolutly cannot condone. If I was'nt desperate  
to get the part I would have taken my buisness elsewhere. Other than that I encountered no problems with them at all.

Reseller Reply    
Posted by
9/9/05 2:12 PM
Hi, John: Thank you for taking time to post this informational review, and we are glad that you satisfied with our service except for the "oversea angency" concern. We would like to take this opportunity to clarify this to you that we are NOT using overseas agency to take orders. Our office/warehouse and all of our staffs are located at 9330 7th Street, Unit D, Rancho Cucamonga, CA 91730. All the online/phone orders are taking & processing through our office mentioned above. We also offer “will call” service to our locate customers to pick up the orders from our warehouse. We noticed that you placed your order over the phone by calling our locate phone number 909-987-8669 during our regular business hours (9:30AM to 5:30PM PST) and talked to one of our sales rep, so we are really not sure why you would get this impression that we use oversea agency to take orders! If you still have this concerns, you are more than welcome to contact us at 909-987-8669 or email us at sales@sundialmicro.com. Thank you for bringing up this concern and hope we can be any of service in the future.

Sundial Micro, Inc.
yfk

Very Satisfied
Reviewer: Shawn Friers (1)
Click Here to See the Profile for Shawn Friers

9/4/05 6:37 AM
My first transaction with SundialMicro was nothing less than PERFECT! It was fast and accurate. I got exactly what I was hoping for.  
 
Thanks very much. I will definately purchase again.  
 
Shawn

Very Satisfied
Reviewer: carsonbm (2)
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8/30/05 12:14 PM
The store is nice to deal with and a fast shipper.

Very Satisfied
Reviewer: lg1701 (1)
Click Here to See the Profile for lg1701

8/19/05 10:01 PM
SUNDIAL MICRO, INC. really came through for me.  
 
I had ordered a Video Converter from another company and all I got was delay after delay which required me to take other steps to insure I had the unit for my customer on August 19, 2005 when they were arriving in from out of town (Only for the day).  
 
I used Goggle’s price check engine to find other companies which had the unit in stock. The first company I called couldn’t promise over night delivery then I found SUNDIAL MICRO, INC. On August 18 the day right before the critical requirement I gave them a call and spoke with Jennifer a very courteous and helpful lady. She first checked to insure they could promise me overnight delivery then accepted my order over the phone and kept me up to date with emails about my order. The next Morning just like clock work I received the Converter and my customer was thrilled with it.  
 
SUNDIAL MICRO, INC. Saved the Day.  

Very Satisfied
Reviewer: ddwinell (2)
Click Here to See the Profile for ddwinell

8/18/05 6:07 PM
Great prices, excellent service and electronic communications, prompt shipping.

Very Satisfied
Reviewer: deane_gardner (1)
Click Here to See the Profile for deane_gardner

8/15/05 5:26 PM
These people care about what they're doing. Would not hesitate to buy from them again.

Very Satisfied
Reviewer: Brian_R170 (13)
Click Here to See the Profile for Brian_R170

8/13/05 1:51 AM
On August 5, I requested that Sundial Micro notify me when the Silverstone LC17 HTPC case was in stock. They had an ETA of August 9 posted on their website. On August 9, I got the notification saying I could order the case, so I ordered it the same day. I received an order confirmation within minutes. I received a shipping confirmation notice and tracking number on August 10. The case arrived on August 12. I couldn't ask for more.

Very Satisfied
Reviewer: w0by (1)
Click Here to See the Profile for w0by

7/15/05 10:54 PM
Excellent service, quick shipping, great products.

Very Satisfied
Reviewer: alien0us (2)
Click Here to See the Profile for alien0us

7/14/05 11:23 PM
Sundial Micro, Inc. was very easy to deal with, and they were very quick about getting my order reviewed, processed, and out the door and on its way to me. I will be ordering from them again.

Very Satisfied
Reviewer: cbug (2)
Click Here to See the Profile for cbug

6/29/05 8:03 PM
My first time shopping at Sundial Micro. Ordered an Antec P-190 case from them for $40 less than MSRP. Great!  
There was a problem with shipping, but it was quickly straightened out by their very courteous and helpful phone support staff. I will definitely reccomend them in the future.

Very Satisfied
Reviewer: petertur (1)
Click Here to See the Profile for petertur

6/13/05 2:24 PM
First company to have Cooler Master Auqa Trident Water Block. No delay in processing order. Very Good company.

Very Satisfied
Reviewer: mosdd (1)
Click Here to See the Profile for mosdd

6/12/05 2:18 PM
very friendly on the phone and very fast delivery very happy with them

This review was modified by its author, mosdd, on 6/22/05 6:21 PM.

Very Satisfied
Reviewer: CodedGrey (1)
Click Here to See the Profile for CodedGrey

6/3/05 7:54 PM
Great service, got it out within the next day. Showed up at my door in two days.

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