Quick shipping. Trouble free, provided tracking number in a timely manner. The models on their website are great too.

Very, very impressed. I usually order most of computer hardware from http://www.googlegear.com, and they can take up to 3 days to process your order and ship. Sundial Micro has already shipped my order and it has been maybe five hours. Im extremely, extremely impressed and I will have to see how long it takes for the package to get here. If they keep this up, I'll be ordering a lot more from Sundial Micro!

Excellent response from vendor. Saw a problem w/ shipping adress and billing adress, called me directly, told me what I had to do and gave me their number to call back. I followed their directions, called them back and viola! Thanks to their prompt customer support, and care I can get my new case in an orderly and fast fashion. Thanks Sundial Micro!!

Very good customer service! I ordered a Lian-Li case off of their website. Due to the carelessness typical of UPS, the case was delivered damaged. Jennifer quickly responded by reshipping. She called me at least two times throughout the day to keep me informed of the second case's status. Unfortunately, UPS dropped the ball again, and case #2 was damaged worse than the first. Again, Jennifer was readily available and communicated effectively. Although I ended up having them refund my money, I would not have any hesitation in the future ordering items smaller than the PC-A71. I only wish they could ship with Fedex.

Fast shipping,fair price,excellent product,packing poor,product nearly fell out, Coolermaster emblazoned boldly on the box gave away the Xmas surprise. :-(

This review was modified by its author, paulaj999, on 12/26/06 2:37 PM.

The confirmation mail I got included a bogus tracking number, and there were problems with the email receipt.  
 
I've had two emails from them, and each subject line referenced a different order number, though I've only made one order.  
 
Customer service explained that they used a manual process to send me email, since their automation was down that day. This is why the tracking number and order number were typos.  
 
Despite all this, they've been very apologetic and helpful to me, giving the problems a great deal of attention. Because of this, I would not hesitate to order from them again.

This review was modified by its author, Fratz, on 11/8/04 6:48 PM.

Never ordered from them before but they got the new Coolermaster Aluminum drive faces in stock so I had to jump at it to match my aluminum case.  
 
I emailed them twice regarding the drives and received NO comment or response, nothing. Was upset about that.  
 
Regardless I ordered anyways. The product was ordered on Same day as products from Newegg, nutrend, directron, and Sidewinder and Sundial shipped LAST and was the last to arrive nearly a week after products from newegg. Was upset about this.  
 
On a lighter note, the products arrived in great shape, nothing wrong and are on my drives now and look great.  
 
Overall a mixed opinion, product is here and in good shape but slow shipping and no customer service at all.

Product was of unsurpassed quality and the price was excellent. Unfortunately, both of these were negated by exorbitant shipping and handling charges of almost $9.00 (on a $12.00 order). The high shipping prices might have been understandable if the shipping and handling had been expedited, or even quick. Instead, the product arrived one week after it was ordered, via UPS Ground, despite the confirmation email that said it was sent FedEx (and even included a -bogus- FedEx tracking number).

Our company needed the item quickly for a project we are working on. They claimed item was in stock and they could ship same-day. We received a totally different item that we did not ask for. I called them and asked them to please immediately ship the item we paid for. They refused to ship it, saying that they want the other item back first (remember we didn't order or ask for this other item). Do the math folks. 3 days for them to mail me a UPS call tag, 5 days for the unwanted item to get there UPS, and another 5 days for the item I ordered to get here. Thats an additional 2 weeks !! Keep in mind my credit card has already been billed. Anyways we need the item so we ordered it from a more reliable source. As for Sundial Micro, I had to report them as fraud and Visa reversed the charges. I also contacted local law-enforcement. Do yourself a favor and don't do business with these people. They are not only dishonest but quite frankly they acted like jerks. Dealing with them is a horrible experience. You've been warned....  
 
Update 9-26-08:  
After multiple phone calls where they very rudely refused to ship the item I paid for, and after I filed complaints with both Visa and law-enforcement, they now have suddenly relented and shipped the item. Notice in their reply how they conveniently avoid mentioning any of this. It begs the question why they didn't deal with me honestly in the first place, it would have been so much easier for everybody involved.  
 
As a final note, they refunded the return shipping costs.  

This review was modified by its author, RW914, on 10/7/08 9:48 AM.

$14 for 2 day shipping of a single 80mm fan?  
OK I knew that from the start and had to have the fan so I paid it. But when it got here today the box had Black Sharpi writing on it and had been opened.  
At least it works and I really needed it today.  
 
(still $29 for a single 80mm Silverstone fan is nutts)  
 
Pretty sure I wont be going back.

This review was modified by its author, markkleb, on 6/5/07 5:49 PM.

Frustrating and Poor/Inacurate information provided by Sundial Micro customer service. There are too many other good alternatives (like newegg.com)for me to ever purchase from Sundial Micro again.

Back in may I purchased a water cooling system from sundialmicro.com. I thought it was the best until I opened the box and found that there were screws missing. That totally sucked because I was building a new computer and needed that part. So that same day i received the item, may 26, I called them up and told them what was up. They didn't have any spares and told me to wait for 3 WEEKS. In the mean time I contacted coolermaster to see if they can get me the screws but all they did was ignore me so I waited. Eventually I emailed sundialmicro again and they asked coolermaster for the parts. Well as it turns out coolermaster customer support is really bad and I never got the screws. So almost 2 months later july 18, i sent the cooler back for a refund. What a total waste of my time. I should have stayed with newegg.com.