Our company needed the item quickly for a project we are working on. They claimed item was in stock and they could ship same-day. We received a totally different item that we did not ask for. I called them and asked them to please immediately ship the item we paid for. They refused to ship it, saying that they want the other item back first (remember we didn't order or ask for this other item). Do the math folks. 3 days for them to mail me a UPS call tag, 5 days for the unwanted item to get there UPS, and another 5 days for the item I ordered to get here. Thats an additional 2 weeks !! Keep in mind my credit card has already been billed. Anyways we need the item so we ordered it from a more reliable source. As for Sundial Micro, I had to report them as fraud and Visa reversed the charges. I also contacted local law-enforcement. Do yourself a favor and don't do business with these people. They are not only dishonest but quite frankly they acted like jerks. Dealing with them is a horrible experience. You've been warned....  
 
Update 9-26-08:  
After multiple phone calls where they very rudely refused to ship the item I paid for, and after I filed complaints with both Visa and law-enforcement, they now have suddenly relented and shipped the item. Notice in their reply how they conveniently avoid mentioning any of this. It begs the question why they didn't deal with me honestly in the first place, it would have been so much easier for everybody involved.  
 
As a final note, they refunded the return shipping costs.  

This review was modified by its author, RW914, on 10/7/08 9:48 AM.

Back in may I purchased a water cooling system from sundialmicro.com. I thought it was the best until I opened the box and found that there were screws missing. That totally sucked because I was building a new computer and needed that part. So that same day i received the item, may 26, I called them up and told them what was up. They didn't have any spares and told me to wait for 3 WEEKS. In the mean time I contacted coolermaster to see if they can get me the screws but all they did was ignore me so I waited. Eventually I emailed sundialmicro again and they asked coolermaster for the parts. Well as it turns out coolermaster customer support is really bad and I never got the screws. So almost 2 months later july 18, i sent the cooler back for a refund. What a total waste of my time. I should have stayed with newegg.com.