Our company needed the item quickly for a project we are working on. They claimed item was in stock and they could ship same-day. We received a totally different item that we did not ask for. I called them and asked them to please immediately ship the item we paid for. They refused to ship it, saying that they want the other item back first (remember we didn't order or ask for this other item). Do the math folks. 3 days for them to mail me a UPS call tag, 5 days for the unwanted item to get there UPS, and another 5 days for the item I ordered to get here. Thats an additional 2 weeks !! Keep in mind my credit card has already been billed. Anyways we need the item so we ordered it from a more reliable source. As for Sundial Micro, I had to report them as fraud and Visa reversed the charges. I also contacted local law-enforcement. Do yourself a favor and don't do business with these people. They are not only dishonest but quite frankly they acted like jerks. Dealing with them is a horrible experience. You've been warned....
Update 9-26-08:
After multiple phone calls where they very rudely refused to ship the item I paid for, and after I filed complaints with both Visa and law-enforcement, they now have suddenly relented and shipped the item. Notice in their reply how they conveniently avoid mentioning any of this. It begs the question why they didn't deal with me honestly in the first place, it would have been so much easier for everybody involved.
As a final note, they refunded the return shipping costs.
This review was modified by its author, RW914, on
10/7/08 9:48 AM.
Reseller Reply
Posted
by
9/26/08 11:41 AM
First at all, we are sorry for our mistake to create those trouble for you. We have to applogyze sincencely.
We received your order on Sunday (Sep-14th ) and ship out your item on Monday ( Sep-15th ). UPS Tracking report shows you received on Tuesday ( Sep-16th). You e-mail to report it is a wrong item on next Monday ( Sep-22nd ). We ship the correct item to you on Thursday ( Sep-25th ) and offer you the UPS tracking number by e-mail. We also called you and left a message to let you know the correct item has been delivered to you on Thursday.
We have a RMA Proccessing Chart needs to be followed, and it may takes a little longer ( 3 days ) in your replcement issue. Please remember, you have received the wrong item on Tuesday ( Sep-16th) , but you noticed our wrong shipment on Monday ( Sep-22nd ).
Acturely, it onlt takes ONE day to ship from our office to your location. We don't understand why you keeping saying it will take 5 days ?
Again, we are very sorry for those inconvinece caused by our shipping mistake.
Back in may I purchased a water cooling system from sundialmicro.com. I thought it was the best until I opened the box and found that there were screws missing. That totally sucked because I was building a new computer and needed that part. So that same day i received the item, may 26, I called them up and told them what was up. They didn't have any spares and told me to wait for 3 WEEKS. In the mean time I contacted coolermaster to see if they can get me the screws but all they did was ignore me so I waited. Eventually I emailed sundialmicro again and they asked coolermaster for the parts. Well as it turns out coolermaster customer support is really bad and I never got the screws. So almost 2 months later july 18, i sent the cooler back for a refund. What a total waste of my time. I should have stayed with newegg.com.
Reseller Reply
Posted
by
7/20/05 7:38 PM
This customer purchased the Cooler Master Mini R120 on late May. on June 6,the customer sent us an email for the missing parts. We replied to him immediately that the item was currently out of stock and the parts wouldn't be available for another 3 weeks. At the same time, we asked him IF HE WANTS TO RETURN THE UNIT FOR A REFUND. The customer DID NOT GET BACK TO US UNTIL 3 WEEKS LATER at 6/27. We contacted Cooler Master again and was told that the parts were available and we instructed Cooler Master to ship out the parts the same day 6/27/05. Then 6/29 customer emailed us said the parts that he received was "incorrect" parts. The fact is the parts that Cooler Master sent him was 100% according to his description of missing parts on his frist email dated 6/6. We then contacted Cooler Master again and had Cooler Master shipped him another parts on 6/30. On 7/2, customer emailed us again said that the parts was lost during the transit. We then contacted Cooler Master again immediately, but was told that they were out of the parts again. We notified the customer immediately and then again WE DID NOT HEAR ANYTHING BACK FROM THE CUSTOMER UNTIL 7/18 with nasty emails and negative review. We believed that we had done everything in our power to make this customer happy. We offered him a return for a refund but he did not like it. So we tried everything we could to get him the parts. We had spent quite amount of time back and forth with the customer and Cooler Master trying to resolve this issue at the easiest way for him. We are really surprised that the customer still posted us a negative review and rated us at lowest scroes "0". According to the feedbacks from our other customers, newegg would not bother to do the parts replacement. They would ask for a full unit exchange even just one screw missing. we really believe this customer is better off with newegg than with sundial micro..
