I had ordered the wrong lens online and made a quick call to Tristate the next morning to correct. Tristate was very helpful on the phone and corrected my order quickly. The only issue I had with them is that I had paid for 3 day select shipping and my item was sent UPS ground which would have been free with my purchase. I called their customer service and was told that it would be there in 3 days shipping time excluding the labor day weekend holiday. Per UPS the item was shipped ground not 3 day select. $12.00 is not much but I did not receive the shipping I paid for.  
Other than that the item was exactly as advertised and their customer service was very helpful except for the shipping.

I disliked that the shipping charges are not shown until the second to last step.  
I disliked that I received an email requesting that I call them about my order. I called and they just wanted to sell me UPS shipping for an extra $10 and sell me filters for the lens I ordered. A delay just to cross-sell and upsell is unacceptable.  
The only positive was the lens price although the price saving is partly offset by $20 S&H on a small $100 lens. Grossly inflated S&H charges is an underhanded tactic.  
 
linus hart

Garmin Nuvi 1300 - Easy to set up and use right out of the box. Lots of cool features such as POIs and MPH while driving. Cool cars in the Garmin Garage. Garmins are the best!!

After I ordered the product, they called the next day to offer an extended warranty on the lens I ordered. They quoted $99.95 for 4 years. When I received my updated invoice with the product, I noticed I was charged $116.95 for a 3 year warranty. I emailed their sales email address and the email address of the salesperson that told me a warranty was added. Both of these emails went completely unanswered (3 weeks to date). I called the following week and finally agreed to a price correction of $99.95 for 3 years, which is still a year less than quoted, but was acceptable to me. It is now 2 weeks later and I still have not received a credit on my account. When you call them, plan on spending 30 minutes on hold and talking to 5 different people before you find "the right person."  
 
Also, shipping information was never entered so I was unable to track my order.  
 
Garbage customer service from a shady company.  
 
I have spent thousands of dollars on camera equipment... all online. I understand mistakes do happen, however these are not mistakes. These are bad business practices!  
 
STAY AWAY! Order from B&H, Cameta, or Adorama instead!

My experience with TriState Camera was very positive. They offered a good price, free shipping for my item, and a break from sales tax (three reasons I'm an internet shopper). I actually ordered the same item twice (Hoover vacuum), one for my mother and one for myself.

Tri State was great they reviewed the order and contacted me to recommend a battery upgrade and explained why. It only cost a few more dollars and makes a big difference. The cost and courtesy they showed will make Tri State my first choice for camera related purchases.

We purchased a Canon A2100IS camera from TriState. Their price was the best I found anywhere. Delivery was very fast (ordered on 8/22 and received on 8/26)! When I called customer service with a couple of questions, they were knowledgeable and courteous. We were very pleased with this transaction. Not only will we look to TriState for future purchases, we will also recommend them to others.

The camera was delivered promptly and in good condition. One small complaint, the CD with camera SW was damaged. I reported this earlier today.

This review was modified by its author, aldoduke, on 8/31/09 12:15 PM.

Excellent choice of products, great pricing, and extra speedy delivery!

One item was received (Battery charger)that was not ordered. I had to ship it back in order to receive credit and it was at my own expense ($4.00 USPS) and I was not reimbursed. TriState should pay for returning the item (Battery charger) since it was their mistake.

Good business personel, would do business in the future. Product arrive on time and no upselling. See ya, John

TriState called the next morning after placing the order and verified my order and asked related questions to ensure that they ship the correct item(s). They did try and "up-sale" me on a few related items that were on sale, which I did not mind. They consequently shipped the item(s) promptly and all went without a hitch. I would use them again in the future.

I ordered an underwater housing for my camera online on a Sunday night and got it the following Wednesday. I will definitely be looking to TriState again for my photography needs. Great company to deal with.

The camera came and was what I expected. I'd use this company again.

I received the camera - perfect condition, early, and no problems with processing order. Thank you, Lya Rivers