After I ordered the product, they called the next day to offer an extended warranty on the lens I ordered. They quoted $99.95 for 4 years. When I received my updated invoice with the product, I noticed I was charged $116.95 for a 3 year warranty. I emailed their sales email address and the email address of the salesperson that told me a warranty was added. Both of these emails went completely unanswered (3 weeks to date). I called the following week and finally agreed to a price correction of $99.95 for 3 years, which is still a year less than quoted, but was acceptable to me. It is now 2 weeks later and I still have not received a credit on my account. When you call them, plan on spending 30 minutes on hold and talking to 5 different people before you find "the right person."
Also, shipping information was never entered so I was unable to track my order.
Garbage customer service from a shady company.
I have spent thousands of dollars on camera equipment... all online. I understand mistakes do happen, however these are not mistakes. These are bad business practices!
STAY AWAY! Order from B&H, Cameta, or Adorama instead!