the lens I purchased was the best price I could find anywhere and the service was very good.

I typically deal with very few online stores on the internet that are typically located in the North Eastern part of the USA. Just research ResellerRatings.com and you will see how many scamming companies are from the east! I have dealt with over the last 25 years with J&R Music World, B&H, Adorama, with absolutely no complaints!  
 
This was my first order with TriState. There were a few negative reviews here on Reseller Ratings, but they didn't bother me too much... so I thought I would give them a try! After placing my order online over the weekend, I received an email to call Peter Ryan at ext. 222. I did that and he reviewed my order. The other companies listed above don't have you call them that I am aware of. This kind of tactic can result in high pressure sales to purchase other products and is a companies way to pad their sales. Peter 1st checked to see what camera I was putting my expensive lens I ordered from them on... I see this as a real positive as lenses can be confusing for beginners and I am sure everyone hates returns. After verifying my lens would fit, he then offered the usual filters and such to complement my lens. There was no hard sell... I didn't need anything else they offered. Peter quickly verified my other info and final price and said it would be shipped free that day. Peter was professional, accurate, a little abrupt in his demeanor (rushed?), (I find this typical of easterners and not a dig at Peter, but not your sales experience you would get with a business such as Crutchfield!!!) I was expecting the order to take about a week to get here and was surprised to see it get here by Thursday... Pretty impressive! They do require signatures for orders so just be ready to be at the delivery location when the UPS man arrives! The packaging of the lens was excellent even though UPS looked like they drop kicked it, thanks to the packers at TriState... Lens was undamaged! Overall... I would rate my experience 4.5 out of 5 stars. If this is TriState's typical service... I wouldn't hesitate to buy there again..... but it almost didn't happen! I don't understand why they don't become a member of ResellerRatings.com I ALMOST didn't give them a chance because of this. Come on TriState... my great experience shows that being a member would entice others to buy, and might offset whatever costs you have with more sales based on your affiliation with ResellerRatings. One thing I would like Tristate to do is put a recommendation of products link on their website. There are a few brands of items that their direct competitors carry that they don't, and I could have given them about $400.00 more business that day if they carried those brands... I guess you can't have everything! Peace!

This review was modified by its author, sirluke, on 9/27/09 2:18 AM.

It's a very fast, efficient and accurate seller, i myself as a buyer would feel great when dealing with TriState Camera, no doubt, one of the best company that i encounter for online purchased

Ordered camera on Thursday. They called and left a voicemail on Friday but went ahead and shipped anyway. I received the camera by the following Tuesday. No problems.

I was very leery of ordering from Tri-State because of all the negative reviews. I gambled and ordered something I felt was "harmless" and wouldn't require me to call or have many issues. I ordered body armor for my camera. I did get a strange email from them titled "invoice" yet it was completely blank. I did not pursue it because, again from all the negative reviews about calling and them trying to sell you something else I was scared. The body armor came within the time specified, I had no problems with the item. I would still be cautious of any on-line electronic store.

They did not have the camera they advertized. I was asked to call them back and at that time they tried to sell me a more expensive camera. Although they were very quick to charge my account for the camera, the refund for the non-existent camera was not as forthcoming. I had to hold for an eternity when I called to find out what gives.

I did not get positive emotions from this company at all. I have ordered a camera 1,2 weeks ago already and till now it have not received. And it is a gift for birthday of my little brother. I called to the TriState and have received disgusting and unprofesional custome service + they promise that they will receive my camera today or tomorrow and it throughout already 4 days. Well, possibly I should find other gift because I am not assured when I will receive the order. I'll never oder there again.

I have ordered from TriState before and always received good prices, fast shipping and excellent communication. This experience was no different. I ordered a Nikon SB-900, was notified with tracking number the next day and received it in 3 days - all with free shipping and the best price by at least a $20 margin.

Very comfortable experience.  
 
Only odd thing was, they sent me email to call them. I was expecting some sales call, but he just made sure that I was looking for Nikon lens. In way that was a good idea.

Store emailed me, after I placed the order, to call them. When I called them back, they wanted to upsell a memory card (I already had one so didn't need it), else camera would probably have shipped within 24hrs. The salesman I spoke to assured me the camera would ship that day, it didn't. The camera shipped within 48 hrs, and arrived well packed and complete.  
 
No order tracking information on the website, but once the camera shipped, I got the UPS tracking data.  
 
Description of the camera was good, no surprises.  
I am very happy with my purchase, the price was great, so I would be happy to order from them again.  
The 'Bill me later' feature worked well.  
Just make sure you reply to the upselling e-mail quickly else it might delay shipping.

This review was modified by its author, Andrew72653, on 9/21/09 6:53 AM.

Thanks TriState! This particular Canon camera was not available anywhere in AZ so I was thrilled to receive it from you in excellent condition. Additional thanks to your customer service rep. for helping me add a necessary storage disk to my order. Five Stars for you!

I cant be very positive about TriState, I received poor customer service. I will not come again.

I cant be very positive about TriState, I received poor customer service. I will not come again.

fast service and I received what I ordered without hassle and exactly like I ordered it. Oh... and the fact that Tristate Camera offered the lowest online price helped too.

very quick ship  
customer sevice is good

This review was modified by its author, jeremylijing, on 9/18/09 10:23 AM.