Product was "discontinued" but they still fail to remove the product page. At least I received a refund.

Lense delivered as described with exceptional customer service. Hoad a slight mix-up on my end and TriState resolved the issue and shipped on time. I highly recommend TriState for anyone requiring photography equipment and personalized service.

Order was entirely satisfactory: good price, right product, delivered on time

Good product, good price , good service. Required order verification which is good.Tech handling order knew product and helped correct misinformation . Thanks --will use this company again

I was very pleased with the service I received. Product received the day it was promised. Couldn't ask for anything better.

I ordered a Nikon circular polarizer after breaking mine on a hiking excursion last week. With autumn upon us, I needed this piece of equipment fast. Not only did I get it in 4 days but it was the cheapest price out there. Thanks triState

Got a great price on a nice camera. TriState customer service called after my order and offered a 4GB SCHD card for what seemed like a reasonable price. In retrospect, the card was a little overpriced. Overall a good experience.

This review was modified by its author, markrosenleaf, on 10/4/09 1:28 PM.

Order came within a week in excellent condition. However, although I was given a link to track my order, I always received a message saying that no tracking was available. Therefore, I was not able to track this shipment as I was lead to believe.

I'm pleased with the camera and the price is perfect. I purchased a similar Nikon camera a year ago for retail price of $300. I got this one for 1/3 the price and it is working just fine. It was sent with all the attachments, cords, software etc. I recommend this seller.

I ordered a Sigma 70-200 Len from TriState Camera after extensive research on the web about the product. Everything went as smooth as web order can be and I got the len four days later. I got the lowest price I could found plus free shipping. What eles can you expect?  
 
The number one concern for me to place order online is the lack of trust of some of the online stores. As many have experienced, I placed an order of a Canon 70-200 2.8L on an other web store with advertised price about $200 higher than Sigma, a good deal by number. As anticipated, a phone call came five minutes later and I was pushed to buy Sigma with the same price, which means $200 more. I refused and the next thing is a 'back order' email. I went to check the order status on the web site, it said 'Canceled'. I wonder if those guys ever do research on the Internet to see how others are doing and concern about how long they survive.  
 
Anyway, my purpose is not to show the bad guys out there, but to let viewers know that there are good sites. We just need to share our experiences and publicize both good and bad. By the way, I just found TriState Camera has the best deal of Sigma 10-20 len I am looking for. I definitely will revisit when I saved enough.  
 
Thanks and keep up the good wook!  
 
-Ted

Great service and merchandise arrived when expected and in good condition. Would use again.

Never Again! Called for an advertised Nikon Speedlight (didn't have one) and sold me one that was identical, made by the same manufacturer, etc, and cost less money. Like a fool I bought it over the phone, checked on the net and found that others sold the same light for $85 less. That was bad enough, but they also overcharged my credit card $50. Just an oversight, a mistake, they told me, and quickly offered to subtract the $50 plus the $85 and let me have the strobe for the same price that everyone else sells it for. I didn't even open the package when it arrived, I sent it back, then called them 5 times over a 4 week period to find out where my refund was at. Each time was told it takes 7-10 days, refunds are issued from some other location, would look into it that day and issue the refund etc etc. It's been 4 weeks, called them again today, was told the same story verbatim, still haven't seen the refund. Will call Mastercard tomorrow and see if they might be of any help. I would probably shop elsewhere!

I bought a Sigma lens from this store online. The lens came on time and as I expected, but I realized that I bought the wrong lens and that's when thing went wrong. Living in NYC, I thought I would go to the store and exchange the wrong lens with one that matches my camera. Wrong. The guy in the store said he had no direct link with the warehouse in New Jersey (online purchases) and he couldn't take the lens back. So, back home, I asked for RMA# and shipped back the lens. I was shipped the second week of August. We are now I October 2009, and I still didn't get the money back on my credit card. Already called 4 times, the guy said he will process the credit "tomorrow", but he is obviously lying. I guess now I will have to file a complaint and from now on I will buy my camera stuff elsewhere.

I was really impressed when a rep. called to confirm my order and recommend another product instead of the one I ordered to make sure my camera would work efficiently. Most of the time it's what you asked for, right or wrong.'  
I will use this company again.

Order:  
 
1 x Canon 10-22mm lens (Wide angle)  
1 x Tokina 10-17mm lens (Fish Eye)  
 
After placing my order I received an email from them asking me to call them asap. I called and they wanted to inform me that the two camera lenses I ordered were very similar, and that I would save around $300 by just ordering a Phoenix fisheye adapter for the Canon lens, instead of two separate lenses.  
 
After doing some research, I called them again and told them I wanted to stick with my initial order, since I believe the picture quality of an adapter is not good enough for my use. I also added a couple of bags for my lenses to the order, along with a hood for the 10-22. Again, they advised me to choose a no-name hood, to save me a couple dollars.  
 
+++ Helpful and honest customer service.  
These guys are NOT out to get your money. They have affordable prices and it seems like their main purpose is to make the customer happy.  
 
- The only minus was the shipping time. It took 7(!) days for me to get the package after the order was completed. I live in Colorado, so it should not take that long. In comparison, Newegg got their package delivered in 3 days.  
 
Regardless, these guys come highly recomended.  
 
Tom Pedersen