Good communication (automated) about order status and shipping status. Item arrived in pretty good time and appears to be no damage or not an opened or used item. Pleased with the seller.
This is the worst company I have ever ordered from. The didn't have my product and never let me know. I had to call and cancel and they acted like I was not even a customer.
The customer service is terrible. I had ordered a refurbished Nikon Coolscan V. To be sure that it was available, I called. Two persons assured me that it was available and that it would be shipped shortly. They gave me their word on this. As few hours later I got an email that it was not available anymore. Apparently, promises can be made and broken without any consequence.
I called the service department. They said they had an alternative; a slightly damaged Coolscan 8000. After thinking it over, they indicated that the price was almost 3 times the price of the Coolscan V. So, not really an alternative...
I'm very happy with the camera. It is everything I expected and more. TriState was very helpful in recommending changes to my order that ensured I received the best equipment.
The prices were very competitive. Easy Check-Out service, accurate order processing. It was a great experience until I received an email from thier "Web Sales Associate" Peter. The email told me to call him for information regarding the products I had ordered. When I called, he was attempting to upsell a memory card for an additional $30-70. When I told him I did not want the "premium" memory card, he was extremely rude and said "Your order will be shipped" and hung up on me. If I hadn't already paid for the products, I would have canceled my order due to his lack of respect and courtesy. Maybe he was just having a bad day??? Nevertheless, we received the camera, it works great and we'll use another company for our next purchase.
I was very pleased with my purchase. While reviewing my order, a representative at the store thought I might prefer a different option and he called me. Sure enough, I had made a mistake. Thanks to his intetest, I now have just what I want. Plus shipping was very quick.
Not good at all. I am a new Pentax owner and wanted a PENTAX zoom lens, external flash, and an optional Pentax AC adaptor. I knew what I was asking for, but the Phone sales rep managed to get the upper hand by "upselling" better lens (75-300 vs 50-200) or a more powerful flash ( Pentax 360 vs 450). I specifically mentioned Pentax accessories, he mentioned the advantages of the "upgrades," and I agreed, as I knew Pentax made the specific flash and zoom lenses he mentioned as being better...He was nice, no problem there, and he mentioned to me, "I'll take care of you."
Well, the order was shipped , I opened it , and it was generic items from one end to the other........not a Pentax brand in sight. There was no Pentax a/c adaptor , just a AA Ni/Mh battery charger ( I already had one of those).
I called customer service, the gentleman understood what I was saying, he persisted in convincing me to "try out" the Sakura Flash and Tamron zoom lens for a night, then send them back if I wanted..
Well , the flash build quality was mediocre at best, the Tamron 75-300 zoom was Ok, but I found the Pentax at Amazon for the same price as Tri State was charging for the Tamron, so I realized.......no matter what you asked for ....they will just send generics, kinda like going to Walgreens...........at least at Walgreens, you know ahead of time you are getting a generic.....
I packed everything up, insured it and the whole $635 order is headed back to TriState for a refund on my MasterCard. This was a mail order joke........I obviously trusted these people a little too much.............
Bottom line: Be specific in EXACTLY what you want before you order.......I thought I was, but I think phone orders are a no-no......period.
I have already ordered the Pentax 75-300 zoom, the Pentax 360 flash, and a Pentax remote for LESS THAN Tri-State's Generics............
I was a fool, but with MasterCard's help, justice will be served here.........no thanks to TriState.........Go elsewhere, people........you deserve better.
This company was geat to work with. An employee called to verify my order and "soft-sell" additional products. Didn't get pushy when I said no thanks. Called back to add to my order and they were very friendly. The additional items arrived with my original order and I received the shipment within a week of the initial order. I will definitely use this comany again.
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